Trackmania

Trackmania Dev Tracker




17 Jul

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Takame
I tried using the Switch controller pro, but by bluetooth it is not recognized, and wired i cannot access any menu and the triggers doesn't let me change categories. Furthermore, when disconnecting i cannot use the mouse to navigate, I have to close the game and relaunch. Is it not supported yet?
Hey there Takame,

Sorry to hear you're having issues.

At the moment, Switch Pro controllers aren't currently supported.

You can check what peripherals are compatible with the game ... Read more

16 Jul

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hello Lister!

Thanks for reporting this to us.

I sincerely apologize for any inconvenience this may have caused you.

This issue has been forwarded up to the development team for investigation.

Regarding being able to amend the HUD to show PB information, this isn't currently possible, but we'll forward your suggestion on!

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Bronze_ErPino
Today when I wanted to enter to play TM on the main screen everything is black and I can do nothing but access the options in the top bar.
Hey there Bronze_ErPino!

As you created a thread for the same issue, I've merged it with this one to keep the forums tidy!

Please refer to the latest message for possible solutions.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there tof-r6!

Thank you for reporting this issue.

I sincerely apologize for any inconvenience this may have caused you!

This issue has been forwarded up to the development team for investigation.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there RnL_Noey!

I'm afraid the game can be network heavy especially when loading larger tracks with higher amounts of people.

We do have an article with some information on Bandwidth Usage available here with some information and suggestions that may be of use to you?

I'd also suggest making sure to reduce background apps.

Thank you!
Comment
    UbiDork on Support Forums - Thread - Direct
cheeson_toast: Hi there, cheeson_toast! Can you tell me what level of Club Access you're playing with?
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hello guys!

I'm sorry to hear you're having issues.

Have you tried any troubleshooting steps?

Please refer to this Support Article and give the troubleshooting steps a try.

The article also has steps regarding getting in touch with us directly if you're still having trouble.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there Fuxens!

While there isn't an option to exactly revert the Z-Axis, you can remap your controls in Settings > Input, this may be where you can resolve your issue.

If you have any more trouble, just let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there LordDames!

Sorry to hear you're having issues.

Please refer to this Support page for troubleshooting steps as well as what you need to contact us directly.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by realh69
I don't have a Switch account. I saw that my Ubi account was linked with Facebook and Steam so I disconnected those, but it hasn't fixed the problem.
Hello! I believe your issue is slightly different, as you explained relaunching the game sometimes fixes it.

Do you receive any error message in particular?

We have the following support article to assist with general connectivity issues: ... Read more
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by wudiTM
Hi UBi-Milky,

since yesterday, i encounter same problem, the game telling me that i am not connected to uplay and dont let me play online, even i am actually connected to uplay.

After several restarts i eventually come to the a screen with following error message, "There is a problem with the loading of the quarteryear campaign from nadeo service. Please try again (Error Code 12002) other times, same message but (Error Code 10035). (It might not be the right english, as the Message is actually in german).

Then there are two buttons, "play offline", or "try again". after clicking try again, at a point it connect to the game.

Still i hope it can be fixed and hope this codes help to find the issue.

Gr...
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Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by realh69
I'm also experiencing this problem with the new Trackmania. I am connected in Uplay, but TM says I'm not. If I log out of Uplay and log in again that usually fixes it. Until the next time I load TM :-(.
Hey there.

Are you being given any specific error messages or error codes at all?
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Porkyle
I tried but can't send it.
Spoiler:  Show Ubisoft Support - Changes to support in relation to COVID-19

In the light of the current situation, we are temporarily restricting our support to live chat only.

Ensuring our teams’ health and well-being is always one of our top priorities. We are monitoring the evolution of Coronavirus (COVID-19) closely, and adapting our response as the situation develops. As a result, we are temporarily reducing our email support and moving most of our support to live chat.

We appreciate your patience in this time and invite you to consult our available support articles.

Also noticed when I try to log in ...
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Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by RoodyOh
If that's the case, that's pretty okay for me, but at the same time not okay. It comes down to cheer luck who's gonna be in the smaller selection for TOTD, since if you're unlucky you'll get some trolls who downvote your map on purpose, this happened to me three times or so. This was quite obvious since they talked bad over any map which the majority liked and uloaded unplayable maps done in 5 minutes on the review servers.

Please consider this posting since it adresses some issues with this already:
...
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Comment
    Tona. on Support Forums - Thread - Direct
Hello,

Best rated maps in the review server are tested by the game devs who select the Track Of The Day!

Cheers
Comment
    softyBcKK on Support Forums - Thread - Direct
Hello,

We will be working on this.

Thanks for the report!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys!

If the issue is still ongoing, would it be possible for you to capture a clip and post the link here?

We can then investigate further.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by fooxii
Hi Litten, thanks for the info.

A few things are a bit unclear still.

I purchased the Standard Version on June 25th and bought the 3 year club version on July 1st.

Does everybody like me has to open a ticket to apply the additional months from the standard version?

Also, is there any way to see / verify this? ubisoft.com doesn't even list the game in my library or purchase history. UPlay lists the 2 DLC purchases, but not their expiration dates.

The game itself is running fine in Club edition for me, though. I just would like to make sure everything is working correctly.

...
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15 Jul

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

Thank you for taking the time to send us feedback

I can see there is a lot of feedback being posted on the forums regarding review times, so we'll gather as much of this data as possible and submit it as feedback.

Enjoy your day!
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by N1hll
Hi,

i have big problem, i have buy 1 year pass for create map and share in my club.

But when i'm finishing my map i do my track validation i calculate shadow and when i'm try to save my track Game crash impossible to do anything !!

Any help ? any fupdate fixe ?
Originally Posted by Lekg0lo68
...
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