AndrewT

Okay then, let us know if you have any further issues!  

If you use Windows Defender firewall, both eu4.exe and paradox launmcher.exe need to be allowed in both the Private and Public columns there. If you use any other firewall it will have a similar function.

If that doesn't help, can you test by connecting to the internet via a VPN or a mobile phone hotspot? That will rule out any firewall between you and us.  

Neither the game nor Steam deliberately delete save files.

Are you 100% sure it was a cloud save not local?

If you tick the "View Invalid Saves" button in the Load menu, does it show there?  

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
... Read more

From that error log the problem is in the video area, and you have a really old driver.

- uninstall the nVidia driver and all other nVidia software
- reboot
- install the latest https://www.nvidia.com/Download/driverResults.aspx/190349/en-us/
- reboot again

Is that any better?  

LeghosTv said: Game version: 1.0.359.0

Your game version should be 1.6.1.1 - do you see that in the launcher?

Have you started a new campaign since that patch, if so does it still get these issues?

Your log has a lot of errors I don't see in my game. If you delete it then start a new campaign, unmodded, do you still get those ?  

Yes, as seen here:

Mods enabled, yet not working after 1.6.0 update.

After I updated to the new 1.6.0 update, my mods stopped working for some reason. I tried disabling and re-enabling my mods, unsubbing and resubbing, uninstalling the game (once normally and once after deleting the CK3 file in Documents), and... ... Read more

Has this always happened with this game? Or it was okay up to some point?

Immediately after the next such crash, Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.


THEN Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more

What happens if you run ck3.exe , ck2game.exe and eu4.exe directly from file explorer?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  

The game was updated to 1.6.1 a couple of days ago, then 1.6.1.1 last night. I would have thought saves from 1.6 or 1.6.0.1 would still work though, despite that warning.  

I don't think so, as Ironman saves are encrypted. Even if they were not though the save file is probably too corrupt to repair by editing.

You could try the User Mods forum though, the modders are pretty experienced in looking into save file structure - if they can get into it!  

Several problem mods in there, so let's try a clean reinstall and mod removal:


- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- unsubscribe from ALL mods in the Steam Workshop for this game
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

Good luck!  

The game is not mentioned in that dxdiag, but there are several worrying crashes in parts of Window in it. Would you say you are having other problems on this machine outside this game?

If you run the Update utility manually, does it find anything to fix? If so do that and reboot.

Then run this Windows repair tool:

Use the System File Checker tool to repair missing or corrupted system files

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or ... Read more

Mazianni said: Clearly this isn't an internet issue, and it's also not a system permissions issue.

I can't say I completely followed you there, but I think you're saying this is either a bug in the mod or the launcher?

Either way it would affect every user of this mod - can you contact its author to see if that is so?

Note that patch 1.6.1 came out last night so the mod will likely need to be updated now.  

Mazianni said: Something in my reply keeps triggering the antispam/antibot... so I'm going to have to post it in pieces to figure out what it is...

Users with low post counts cannot include links in their posts. This is a forum anti-spam measure.

Anything else ought to be okay, just no links.  

Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new galaxy, NOT any existing one

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.


If that doesn't help, post an affected save in a new thread in the main forum here, I suspect the g... Read more

Please try a Steam Flush config

Steam Support :: Clear download cache

support.steampowered.com
If that doesn't... Read more

Please try a Steam Flush config:

Steam Support :: Clear download cache

support.steampowered.com
If that doesn'... Read more

From that error log you have some problem saved games there.

If you move all saves to elsewhere then start a new campaign under the new 1.6.1 patch, do you still get these crashes?  

We here in tech support have no power to do that or ask it to be done, I'm sorry. Only the developers do, so you might ask that in a dev diary.

But I'm very surprised that a game started or played under 1.6.0.1 cannot be played under 1.6 !