AndrewT

The crash is in your Intel video driver, and I'm afraid this game is not supported on Intel video hardware at all. Although that does not usually cause crashes.

You should check with your laptop vendor for an update to that driver, or Intel themselves:

Download Intel Drivers and Software

Download n... Read more

That error log looks like we have a problem in the video area, AND possibly a bad game installation. Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

THEN before you run the game, a reinstall and update on the nVidia driver too:

- uninstall that diver and all other nVidia software
- reboot
- install the 2022 one from here:
... Read more

There's no crash in CK3 recorded in that dxdiag - one each in HOI4 and Stellaris though.

However that error.log looks like either a corrupted installation or mods in use. Assuming no mods, Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new campaign - NOT with any existing one


If that doesn't help please attach new log files here,... Read more

I have one other AVG user send me this today:

In AVG there is a system where you can see all currently running programs so i kept that open and ran the launcher and was able to identify specific file/program that AVG was blocking and then unblock it

 

Shaliach said: I have played CK3 through the xbox game app, in the same manner, and the achievements did work.

You get this same error with that launcher? Because it's a different version.  

Please attach her ethe affected saved game.

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.  

I've still only seen this affected you and that one other case. Why it happens for you so often I have no idea, I am sorry!  

I'm afraid your NVIDIA GeForce GT 330M mobile video card is below the published minimum requirement, the desktop Geforce 620. It has a driver from 2016 which will never have any more updates from nVidia.

Has the game ever run on this machine, or never yet?

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.  

Maybe I misunderstood - this was after having selected this save to play?  

I'm pretty sure it did, I'm sorry!  

We have three possible workarounds that may solve it:



Disable IPv6
- Close CK3
- Go to Control Panel > View Network status and tasks > Change adapter settings (left side)
- Find your Hamachi Connection and Disable it
- Find your Internet connection adapter (for me, it was WiFi)
- Right click your internet adapter and select properties
- Scroll down to find "Internet Protocol Version 6 (TCP/IPv6) and uncheck the box
- Select Ok
- Start up CK3 and should work.



Disable all other network adapters

1. Go to Windows Control panel.
2. Click on Network & Internet.
3. Click on View Network Status.
   Quick Tip: You can also quickly access these settings by right-clicking the network icon in the taskbar and selecting the Network & Internet settings option.
4. Click on Change adapter options.
5. Right-click all network adapte...

Read more

Vaklav said: I'm trying to attach the latest crash logs, and my dxdiag message, but the forum wont let me. I hope you can help me.

Users with low post counts cannot include links in their posts. this is a foorum anti-spam measure.

But you can attach files here as files, no problem.


After one of these crashes can you restart the game, load the save and carry on okay? Or do you need to reboot, or wait a while, before the game will run again?

And has this always happened since you've had the game? Or it was okay up to some ... Read more

AussieTrekkie79 said: fork/exec C:\Users\AussieTrekkie79\AppData\Local\Programs\Paradox Interactive\bootstrapper-v2.exe: The requested operation requires elevation.

Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you... Read more

Was this campaign started under a previous major patch, such as 1.30.x or 1.31.x ?  

Shaliach said: i know Steam places files in the appdata folder

Actually, it does not. Steam only places files in the Steam/SteamApps/common/EU4 folder. The only files in AppData relating to this game are for our launcher, which are placed there by the launcher installer, not Steam.

But the Gamepass edition does not use that launcher, it comes with is owned canned one.

...

Read more

When you go back game versions, you should delete the whole Documents/Paradox Interactive/Eu4/ folder (after moving any valued saves elsewhere first of course), so the older version can write it the way it wants to.  

My guess is the nVidia driver update did not go well, due to this in the logs:

GPU NVIDIA GeForce GTX 1050 Ti (Feature Level: 11.1 { SAD4ShaderInstructions: True, ExtendedDoublesShaderInstructions: True, })
API d3d11
GPU Driver Version N/A
GPU Driver Package Version N/A

I have the same driver as you and its version shows in that log just fine for me.

- uninstall the nVidia driver and all other nVidia software
- reboot
- install that driver again
- reboot again

I hope that does it for you!  

I'm not sure what could cause that to both games at once; neither has changed for quite some time. Was there a Windows or antivirus update perhaps, between the last time they worked and the first time this happened?

What antivirus app do you use?

CK2 is free to play on Steam now, does it have the same problem?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Hearts of Iron IV/pdx_settings.txt and settings.txt.
From your Documents/Paradox Interactive/Hearts of Iron IV/logs/ folder, attach here system.log , error.log .  

There is no general outage like this, FYI.


Do any of these ideas help you?


Disable IPv6
- Close CK3
- Go to Control Panel > View Network status and tasks > Change adapter settings (left side)
- Find your Hamachi Connection and Disable it
- Find your Internet connection adapter (for me, it was WiFi)
- Right click your internet adapter and select properties
- Scroll down to find "Internet Protocol Version 6 (TCP/IPv6) and uncheck the box
- Select Ok
- Start up CK3 and should work.



Disable all other network adapters

1. Go to Windows Control panel.
2. Click on Network & Internet.
3. Click on View Network Status.
   Quick Tip: You can also quickly access these settings by right-clicking the network icon in the taskbar and selecting the Network & Internet settings option.
4. Click on Change adapter options.
5. ...

Read more

Is it that you see our launcher, but the games won't start from it? Or you never see our launcher?

What happens if you run hoi4.exe and ck3.exe from File Explorer directly? Any error show?