AndrewT

AndrewT



09 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
TheWxtcher said: If its possible I really think there should be a warning on the Microsoft Store, had I known there was an issue with dual cores I would have waited until the fix and then activated my Game Pass. I only bought it as it was £1 and now it's just going to waste as I'm unlikely to renew it for the full price. Just to save others the frustration.
It is a bug in the 1.1.x patches, it used to work under 1.03, and will be fixed. We don't put warnings up for situations like that FYI.

Sorry for the bug!  
Comment
    AndrewT on Support Forums - Thread - Direct
yeabil said: same here--- not sure how to do the system errors
Are you only having the crash reporter problem, or a game problem too?  
Comment
    AndrewT on Support Forums - Thread - Direct
Staffy50 said: View attachment 636525
This is a bug in crash reporter and should be fixed in the next patch.

What game problem are you having?  

08 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
There's a bug in the 1.1.x patches where it will not load on a machine with only 2 CPUs, which is the case here. I've only seen it on Windows so far so I'm not 100% sure that is your problem.

So please try reverting to the 1.03 game patch in the Steam Betas tab for the game - is that any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
Looks like no more of those BlackScreens, but some AppHangs in CK3 now which were not there before. And yes, lots of disturbing errors there.

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new campaign - NOT with any existing save game

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

Let us know if that changes things!  
Comment
    AndrewT on Support Forums - Thread - Direct
psychopie said: Hi Andrew, I played fine up until Oct 3rd. I only tried to play again on the 5th and I couldn't and still can't. I tried everything the those 2 threads you linked, no luck.

There was a Xbox App update that got installed on my computer on Oct 5th. Since others on this thread are mentioning they've been playing fine up until now, it seems like it could be the culprit.

Note however that other games I've played on Xbox pass since I've been having problems with CK3 are working fine.
...
Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/CK3/mod/
- delete the file Documents/paradox/CK3/mods_registry.json
- delete the file Documents/paradox/CK3/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  
Comment
    AndrewT on Support Forums - Thread - Direct
There game will simply not run an any 2 core/CPU setup, I'm sorry. As MS provide no way for you to revert to older game versions, I'm afraid all we can do is hope then get that fix out real soon!  
Comment
    AndrewT on Support Forums - Thread - Direct
The last recommended AMD driver is still the one from May 2020, so I'd suggest doing another clean reinstall and using that.

If still an issue, well, I think the problem is elsewhere. Try unloading AISuite3.exe as I've seen that cause issues with our games.  
Comment
    AndrewT on Support Forums - Thread - Direct
If you revert to 1.1.1 in the Steam betas tab for this game, does it run again?  

07 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Shame, we could probably have helped you here.  
Comment
    AndrewT on Support Forums - Thread - Direct
We are aware of an issue where some customers can't login/stay signed in with their Paradox account which then results in being unable to play multiplayer. We released an update early on the 22nd of September that we hoped would solve it (you can read more here: https://forum.paradoxplaza.com/forum/threads/server-update-notification-sept-22.1423886/) but it seems that wasn't the case >.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
I see both of you are in games where one power has a huge area of the map, which I know from CK2 was a situation known to cause such problems, especially if a civil war or mass revolt broke out and the map was covered in troops.

I suggest you make a new post in the Bug Reports forum , and attach both saves there so QA and the devs can have them as excellent examples of what needs to be addressed in this area.

Thanks for your help so far!  
Comment
    AndrewT on Support Forums - Thread - Direct
Volv2554 said: i managed to change the game save location now
Great! What turned out to be the problem?  
Comment
    AndrewT on Support Forums - Thread - Direct
File Locations on Linux

Executable, DLCs and Mod upload folder:
/home/user/.local/share/SteamApps/common/Crusader Kings III/

The "Documents" equivalent is:
/home/user/.paradoxinteractive/Crusader Kings III/

So logs are in /logs/ under that.


Is your crash as our launcher starts or as the game starts from it?

Has it ever worked on this machine?

What happens if you start the game's executable from a terminal session command line?  
Comment
    AndrewT on Support Forums - Thread - Direct
The game hasn't changed since 1.1.2 on 1 October - did you play okay between then and the 7th?


Please try these steps that some affected Gamepass users have found helped them:

forum.paradoxplaza.com

CK3 "Launching the game failed...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I have not seen this before:
+++ WER1 +++:
Fault bucket 1877020801874427250, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
but on googling it, that does not look good! Are you having any other issue in this machine?

What CPU and GPU temperatures are you seeing in the game?  
Comment
    AndrewT on Support Forums - Thread - Direct
This looks like a corrupted install, but whether of video driver or game I'm not sure!


Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.  
Comment
    AndrewT on Support Forums - Thread - Direct
And, there was an update to the Xbox app last night - I've had one report so that that fixed a won't-start issue like that, so make sure it's up to date.  
Comment
    AndrewT on Support Forums - Thread - Direct
Reilhac said: Is there a way to revert to 1.03 patch when using Xbox GamePass ?
There is not, I am sorry - MS do not provide any facility for us to enable that.