AndrewT

AndrewT



01 Oct

Comment
    AndrewT on Support Forums - Thread - Direct
Turgaud said: The same problems. Hopefully the developers will see and fix this.
The developers do not read this forum I'm afraid. Bug Reports is the place!  
Comment
    AndrewT on Support Forums - Thread - Direct
The problem is in the back end servers, not the game, so no patch could fix it.

They are still working on it I'm afraid!

I have seen reports that using a VPN helps - can you try that?  
Comment
    AndrewT on Support Forums - Thread - Direct
Ridixo said: Good for you. I don't use Ubuntu but i have heard good things of it. But since is a Linux based OS some things may work and others not.

As for Steam:
  • MÍNIMO:
    • SO: Windows® 7 SP1 64 Bit
  • RECOMENDADO:
    • SO: Windows® 10 Home 64 Bit
Windows and Windows appear to be the only systems :/
You need to click on the Linux tab there:

  • MINIMUM:
    • OS: Ubuntu 16.04 x64
    • Processor: Intel® iCore™ i3-530 or AMD® FX-6350
    • Memo...
Read more
Comment
    AndrewT on Support Forums - Thread - Direct
No obvious cause of this problem in there, but you should update that nVidia driver:
Download Drivers | NVIDIA
If that doesn't help, exit the Steam app entirely then run stellaris.exe by itself. Do you see any error when it fails now?  
Comment
    AndrewT on Support Forums - Thread - Direct
It seems to me this is either a bug that everyone is having, a change in gameplay, or a corrupted install. As I don't hardly have time to play this game any more all I can help with is the last possibility, so Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new galaxy, NOT any existing one

In particular you need to make sure there are no files or folders left under either t... Read more

29 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
I'm sure that "sandbox" means you are using a login or launcher version from an internal server but I can't remember the details; I'm checking behind the scenes here and will get back to you.  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm sorry for this problem, there is a bug with cloud saves at present.

You may be able to recover your save with this process:
forum.paradoxplaza.com

CK III - Ironman Game Progress Not Saving

Short summary of your issue Ironman Game... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Well, that's a lot of mods ... I'm not sure what we in tech support could do about this!

I really think this would need to attention of the developers, although not sure what level of priority it would get ... worth a thread in bug reports I think!  
Comment
    AndrewT on Support Forums - Thread - Direct
Also memory - the published minimum requirement is 6gb and this machine has 4gb.

Please seek a refund from where you got the game.

Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm sorry for this problem, there is a bug with cloud saves at present.

You may be able to recover your save with this process:
forum.paradoxplaza.com

CK III - Ironman Game Progress Not Saving

Short summary of your issue Ironman Game... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.  
Comment
    AndrewT on Support Forums - Thread - Direct
Sorry to redirect you again! But this needs the attention of the launcher developers, not tech support. This is the thread for the current launcher version:
forum.paradoxplaza.com

New launcher version : 2020.12

I was asked to pass this information along to you guys here. When manuall... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Valok777 said: I dont have it maybe it doesn't installed it
You haven't installed the game, are you saying?  
Comment
    AndrewT on Support Forums - Thread - Direct
I see. Aside from the raw fps number do you get any gameplay problem at 60fps? Because that seems pretty decent in its own right ... !  
Comment
    AndrewT on Support Forums - Thread - Direct
WreckerSharp said: If this game won't run on Win10 OS, the #1 OS in the world, without special configurations, perhaps the user should be alerted of this prior to purchasing the game
If you describe your problem in more detail I'm happy to help. Thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
WreckerSharp said: Paradox won't let me post what I want to say. Apparently it's spam-like or doesn't fit within their content guidelines. They don't want anyone to actually say that this game doesn't work.
Users with small numbers of posts cannot include links. This is an antispam measure. You can post anything else just fine.  

28 Sep

Comment
    AndrewT on Support Forums - Thread - Direct
Your SS up in post# 5 says "sandbox" which I understand to mean you are connected to an internal paradox server, not the public one.

Is this just the standard Steam edition of the game, or a beta or other one?  
Comment
    AndrewT on Support Forums - Thread - Direct
There doesn't seem to be anything in the game settings for that so not sure why yours looks different to that. Maybe they are using a mod?  
Comment
    AndrewT on Support Forums - Thread - Direct
dannazgui said: Hey, nothing of that worked for me.......

I don't understand what caused this, since I have been playing since launch ( some 100 hours already)

I hope the next updates fix this issue, I'm using the game through Steam...
Sorry about that, I should have seen that didn't apply to you.

If you run ck3.exe without Steam running does this still happen? You may have a corrupted save gme in the Steam cloud, if so.  
Comment
    AndrewT on Support Forums - Thread - Direct
We are aware of an issue where some customers can't login/stay signed in with their Paradox account which then results in being unable to play multiplayer. We released an update early on the 22nd of September that we hoped would solve it (you can read more here: https://forum.paradoxplaza.com/forum/threads/server-update-notification-sept-22.1423886/) but it seems that wasn't the case >.

Sorry about that!