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I'm glad to hear that helped. You shouldn't be getting packet loss though. How bad is it?
I'm glad to hear that helped. You shouldn't be getting packet loss though. How bad is it?
Hello, @Alliance135
If you are frequently disconnecting, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!
I'm really sorry for all the frustration. We don't have a number you can call in the US. You can request a callback by opening a case though. An advisor should get back to you quickly and be able to provide the latest information on your case.
We have US phone support. You just need to open a case and request a callback. Again though, if this has to do with a ToS violation, they aren't available by phone. At any rate, I'm glad to hear this was resolved. If you have any other issues, please let us know.
Terms of Service isn't available by chat or phone. You can contact an advisor to get an update on your case though.
I really don't have those details for you. There's a very large amount of accounts to investigate currently. Our teams are working through them as quickly as possible.
Hi there, @Iancraig93
I'll try to help find out why you're receiving packet loss. First, are you on a wired or wireless connection? Thanks!
Hi there, @Marmiell.
It's taking longer than normal for ToS to investigate accounts due to the very high volume of them they are working through. The best way to get an update is to try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can al...
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There is no official counter for packs. We're not aware of any issues with being granted an heirloom after 500 are opened so chances are good you haven't actually hit that mark yet.
Hi there, @Legend55561.
Unfortunately, 3rd party trackers aren't supported. We're not currently aware of any issues with not receiving an heirloom after 500 packs. Hopefully, you're close!
Hi there, @cerbecks.
Unfortunately, we can't remove the penalty or give back the points. How frequently are you disconnecting? If it's relatively frequent, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!
I'm still seeing the one case that is still pulled from the queue. Since you're not getting a response on Twitter/Facebook, open a new case here. You can continue to try Twitter and Facebook. It would be good to wait 24 hours between messaging them without a reply though. They get a high volume of messa...
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Did you run this test on a wired connection? You're getting packet loss on a few hops. You also have a somewhat higher than usual connection to the router. This makes it looks like the test was done wirelessly. It would need to be wired to accurately reflect the connection you play on.
