EA_Aljo

Hi there, @xXlDarkZlXx 

For help with banned accounts, please see the following article. Thanks!

@bungbung19 

We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.

Hi there, @NeoProjectZ.

For help with banned accounts, please see the following article. Thanks!

Hi there, @theabysskiller.

I'll try to help figure out what's going on. Can you check the audio settings on your Xbox and make sure they match your TV or home theater? If you don't have a home theater system, but have chosen 5.1 or 7.1 surround sound, you won't hear everything correctly. Let me know what you find. Thanks!

Hi there, @NotFunnyHarry.

I'd like you to try restoring the licenses with the steps here. Also, rebuild the database with these ...

@tj199009 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Golden_Gooze 

You're still going to be susceptible to interference. Even being close. Your connection will be stronger, but interference from other devices and the lack of stability with a wireless connection in general are going to cause lag and disconnects. Can you possibly get a wire and see if your connection improves?

@M3teoricV @Golden_Gooze 

Can both of you switch to a wired connection or is your router too far away?

@BertGJ 

Thanks for the response. Can you switch to a wired connection or is your router too far away?

Hi there, @Golden_Gooze.

I'll try to help find out why this is happening. It sounds like you might be on a wireless connection. Is that correct?

Hi there, @seldg.

The problem is that you're on a wireless connection. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, try researching a powerline adaptor. This has been an excellent solution for many that are too far for a wired connection.

Hi there, @jmagana898.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @BertGJ 

Are you still disconnecting? If so, what system are you playing on and are you using a wired or wireless connection?

@hailthekid 

Since you're in the US, you need to use the option for a callback. Can you resume one of your cases and see that as an option? Is it not there when you're creating the case? This is something you absolutely need to either talk to someone the phone or use live chat. You keep choosing email which is why this isn't getting handled.

Hi there, @EliteVIPNate1920.

I know it's frustrating to not have an heirloom yet, but you should get one when you hit 500 packs opened. The bad luck protection will be triggered at that point and grant one to you.

Hi there, @samboda_a7sgss4.

You should be getting an heirloom every 500 packs. So, it's possible your count is off. If you haven't received the second one, not enough packs have been opened to trigger the bad luck protection. Once you open the right number of packs, you'll get it automatically.

Hi there, @KRAHAMMADALI.

Let's see if clearing the alternate MAC address will help.

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

Hi there, @asdfghjklgeorgie,

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@xMasterMonksx 

Thanks for the response. Do you play on a wired or wireless connection?