EA_Aljo

@HostageReaper 

Thanks. This is a known issue that is currently being investigated. When there's an update, an announcement will be made on our official channels. Sorry for the trouble!

@Cheesejacka 

You're very welcome! 

Hi there, @Cheesejacka 

I took a look at your account. It looks like this was resolved by contacting an advisor. If you have any other issues please let us know. Have fun and good luck!

Hi there, @HostageReaper.

Try posting the video to YouTube and then provide a link to it here.

As far as this issue goes, let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Kutieyama 

There are multiple methods for contacting an advisor. When it comes to Twitter and Facebook, if you don't get a response, it would be good to try again after 24 hours. If you open a case, that will guarantee you get a response. Just make sure you don't submit the case as a bug report as those aren't responded to, but are used as feedback. Requesting a phone or chat will get you in touch with an advisor.

@malikaa_tab 

Please see my previous response for contacting an advisor to get some assistance with this.

Hi there, @Waffl3s_08.

I took a look at your account. The issue is that you updated the case. This pulls your case from the queue so it won't be able to be investigated. An advisor will need to get it back in the queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https:...

Hi there, @OliShoey.

Have you tried using a different controller to see if the issue persists? Thanks!

Hi there, @antonioandluis.

We don't have any details on a next-gen update for Apex Legends. If this happens, we'll make an announcement on our official channels. Thanks!

@Kutieyama 

I highly suggest you get in touch with an advisor. I can't discuss finer details on your account, but as it is now, you have no cases awaiting investigation. If you don't want to use Twitter, you can also try Facebook or opening a case. One of these methods will get you in touch with an advisor. If you don't get a response from Twitter or Facebook within 24 hours, try again, but opening a case and requesting a callback or chat should get you an advisor quickly.

@Kutieyama 

It looks like you are resuming the case. This pulls it from the queue so ToS won't be able to perform their investigation. When you need an update, the best thing to do is open a new case or contact an advisor through Twitter/Facebook. That way, your existing case awaiting investigation isn't interrupted. I recommend contacting an advisor so they can get your case added to the right queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: ...

Hi there, @Kutieyama.

Did you submit a dispute according to the instructions here? I'm not seeing on on your account. It would be good to get one in our system so Terms of Service can perform an investigation. Thanks!

@PETROleumPerson 

Since only ToS can help with banned accounts, advisors will tell you all that can be done is to wait for a response. It can take up to a couple of weeks so keep an eye on your email.

Hi there, @dav_harrison 

Please see my previous message. I'm seeing the same thing with your account. Thanks!