EA_Aljo

@Legend55561 

There is no official counter for packs. We're not aware of any issues with being granted an heirloom after 500 are opened so chances are good you haven't actually hit that mark yet.

Hi there, @Legend55561.

Unfortunately, 3rd party trackers aren't supported. We're not currently aware of any issues with not receiving an heirloom after 500 packs. Hopefully, you're close!

@FightingChance 

The connection to your router looks fine in the new test. You're getting some high worst ping times though and a little packet loss before you reach our test server. Can you try opening the ports for Apex? They are listed here.

Hi there, @cerbecks.

Unfortunately, we can't remove the penalty or give back the points. How frequently are you disconnecting? If it's relatively frequent, we should go through some troubleshooting. Let me know if you'd like to do that. Thanks!

@FightingChance 

Did you run this test on a wired connection? You're getting packet loss on a few hops. You also have a somewhat higher than usual connection to the router. This makes it looks like the test was done wirelessly. It would need to be wired to accurately reflect the connection you play on.

@HostageReaper 

Thanks. This is a known issue that is currently being investigated. When there's an update, an announcement will be made on our official channels. Sorry for the trouble!

@Cheesejacka 

You're very welcome! 

Hi there, @Cheesejacka 

I took a look at your account. It looks like this was resolved by contacting an advisor. If you have any other issues please let us know. Have fun and good luck!

Hi there, @HostageReaper.

Try posting the video to YouTube and then provide a link to it here.

As far as this issue goes, let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Kutieyama 

There are multiple methods for contacting an advisor. When it comes to Twitter and Facebook, if you don't get a response, it would be good to try again after 24 hours. If you open a case, that will guarantee you get a response. Just make sure you don't submit the case as a bug report as those aren't responded to, but are used as feedback. Requesting a phone or chat will get you in touch with an advisor.

@malikaa_tab 

Please see my previous response for contacting an advisor to get some assistance with this.

Hi there, @Waffl3s_08.

I took a look at your account. The issue is that you updated the case. This pulls your case from the queue so it won't be able to be investigated. An advisor will need to get it back in the queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https:...

Hi there, @OliShoey.

Have you tried using a different controller to see if the issue persists? Thanks!