EA_David

EA_David



09 Jun

Comment
    EA_David on Support Forums - Thread - Direct

@KawaiiiSheep To clarify, datacenter choice isn't a factor. In your case, I believe your account/region settings have you in Belgium. 

If you log into your account page you'll see your account/region settings: https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu

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Comment
    EA_David on Support Forums - Thread - Direct
Hi, in certain cases - the main one being if you have your region set as Belgium - where Apex Packs will not be purchasable. David.png

04 Jun

Comment
    EA_David on Forums - Thread - Direct
@maximas1986 Thanks. While server issues aren't totally out of the question, my immediate instinct is to be very suspicous. We'll pass it on.

Oh and thank you for keeping the networking info panel on, it helps a lot with weirdness. David.png
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Comment
    EA_David on Forums - Thread - Direct

@Sandman33930  Thanks for the confirmation. I can only guess that when configuring your account, your birthdate was entered/copied in error into the date formatting field. As I understand it, this should have just failed, but instead for whatever reason it overrode your post date info going forward. Strange. 

...

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Comment
    EA_David on Forums - Thread - Direct

@Sandman33930  Thank you for the post, that's very strange. 

After some delving I think I know what the issue was, and I believe I've fixed it now, can you let me know? 

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27 May

Comment
    EA_David on Support Forums - Thread - Direct
@popolento Hey, it sounds like there's something wrong with your local install of the game. Can you try uninstalling and reinstalling and see if that has any effect? If the issue does persist, I'd be interested if changing your Havoc and L-Star skins has any effect. David.png
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11 May

Comment
    EA_David on Forums - Thread - Direct

@PraetorOfOlea Cheaters are banned all the time. I've personally seen hundreds iif not thousands of bans, and Hideouts recently said that he has banned around 17k. 

 

https://twitter.com/RSPN_Hideouts/st...

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10 May

Comment
    EA_David on Support Forums - Thread - Direct

@AznRaverGirl Hey, can I check what your model detail is set to? I believe that currently if it's set to low, some facial animations don't play. 

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Comment
    EA_David on Forums - Thread - Direct

@ELT0S Hey, we edited out the link, just to stop people from being tempted to test it. 

@MandatoryIDtag pretty much has it right.

Obviously we don't give specifics about security, but using a script to play a noise locally in the firing range sounds fairly unlikely to get an account flagged, ...

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09 May

Comment
    EA_David on Support Forums - Thread - Direct

@Blackleg-ya  @BrevisMortis Thanks for this. easily replicated.

I'm fairly confident this is a bug, but in any case we'll send it up the chain to be logged.

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06 May

Comment
    EA_David on Forums - Thread - Direct

Hey, after a recent store update Quarantine 722 is now the pre-requisite to unlock Depths of the Void.

@kingrayan1900 @SNRS_Boti ...

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05 May

Comment
    EA_David on Forums - Thread - Direct
@SNRS_Boti I think it's a bug, and we've seen some similar ones before where a recolour was set to the wrong original.

Void Specialist's recolour was Airship Assassin, and back when Depths of the Void was initially released, it was a recolour for Quarantine 722, as you say.

I'll send it up the chain. David.png
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29 Apr

Comment
    EA_David on Support Forums - Thread - Direct

Yep, some good suggestions here, and hopefully the dev team can keep building on the firing range.

David.png

28 Apr

Comment
    EA_David on Forums - Thread - Direct

Unfortunately as of right now, the only way is by leaving the club via the Switch account. Much as we'd like to just remove you from the club in a situation like this, we don't have any tools to do so.

I know it's awkward, but if borrowing a friend's Switch is viable you could log in as a guest on your account there and then leave the club. 

David.png

26 Apr

Comment
    EA_David on Forums - Thread - Direct

Hi, the level 100 grant of coins is on the free track of items, and had been earned before you bought the BP. 

The full paid BP gives 1k coins total (900 on the paid track, 100 on the free track), so this is working as intended. When you bought the Premium BP it gave all the unlocked items, as well as the 9x100 coin rewards that are earned along the way to 100. 

Thanks for the post, I hope this helps to clear things up.. 

David.png

23 Apr

Comment
    EA_David on Forums - Thread - Direct
@Nzhaer7 Aye in some earlier seasons the comic progression had to be manually earned, but this was changed so that they just unlock on a timer.

Thanks again for posting. David.png
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Comment
    EA_David on Support Forums - Thread - Direct
@bradleeeeeh Just for clarity, have you deleted your game-specific local data? Can I check which version of Xbox you're on?

Also, just so I have my timeline right, you're saying that you got into a match before being kicked with the error message pictured in the first post? David.png
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22 Apr

Comment
    EA_David on Support Forums - Thread - Direct

@Rebel00703 Hi, please navigate to C:\Users\yourusername\Saved Games\Respawn\Apex and delete the Assets folder? The game should pull fresh ones when it's next started, which should hopefully help. 

@bradleeeeeh If you're on console can you clear your local saved data for Apex? This indicates...

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Comment
    EA_David on Forums - Thread - Direct

@JTV145 Yep, there's a mixup here. You got the pack on April 12th when you received the charm and skin. 

It wasn't a particularly exciting one, a common Gibby skin, a rare for the 3030 and a common Wattson quip.

I hope this helps clear things up and thanks for the post. 

David.png
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15 Apr

Comment
    EA_David on Support Forums - Thread - Direct
@IamTheTruSnek Thanks for the post and the solid repro steps. We edited out some details to dissuade those with ill-will.

If you happen to have any clips or pics of the process of replicating this, I'd appreciate if you could DM a link to me.

Thanks! David.png
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