EA_David

EA_David



14 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@SamNoNick Sorry, we don't have a way to regrant the lost AP, but we'll pass this on. David.png
Comment
    EA_David on Forums - Thread - Direct
@BlueTrue12345 Hey, it looks like someone moved the post to the right area. And sorry to be the bearer of bad news, but there isn't cross-progression for Apex, and Xbox, PC & Switch progression would indeed be completely separate.

There have been some dev comments on some form of it appearing in time, but we don't have any solid info at this time. David.png
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09 Sep

Comment
    EA_David on Forums - Thread - Direct

Thanks, that does seem to be it. I'll double check this is working as intended - whether passives are affected seems to be a bit inconsistent between Legends- but this does appear to be as designed.

Thanks again and I'll update this thread if I hear of any changes on this front. 

Edit: yep I got word back this is working as it should.

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Comment
    EA_David on Forums - Thread - Direct

@SILVERisSORRY Interesting. I know it's a bit of a long shot, but would you have a clip of this happening?

It might show some weird circumstance that caused the passive to not trigger.

Edit: could you have been silenced at the time?

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08 Sep

Comment
    EA_David on Support Forums - Thread - Direct

That definitely looks like a bugged barrel. Thank you for the video, we'll pass it on. 

 

The gas should hurt downed players, but the damage won't increase per tick. 

Wraith should of course been affected, but it seems that she just jumped through without any effect.

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04 Sep

Comment
    EA_David on Forums - Thread - Direct

Unfortunately we don't have a way to roll this back, sorry.

On the making of a purchase when you were short premium currency, I look a look into that, it seems there was a mixup.

Checking the logs, while you had 950 coins yesterday morning, you'd earned 100 more from the BP at 10:18UTC, so you had 1050 coins when you looked at the store today. 

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31 Aug

Comment
    EA_David on Forums - Thread - Direct

What happens when you click to create an email? It should have some pages to go through to fill your details?

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28 Aug

Comment
    EA_David on Forums - Thread - Direct
@washfeetback Hi, can you try this link? Ignore the article mentioned, if you look under additonal options you should have an email creation option.

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24 Aug

Comment
    EA_David on Forums - Thread - Direct
Hey, it appears there's some confusion around this.

Your AP earned will tend to decrease as you level up and as your Arenas rank approaches your hidden MMR rating.

There's a bit more info here: https://www.ea.com/games/apex-legends/news/arenas-ranked
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21 Aug

Comment
    EA_David on Support Forums - Thread - Direct

Thank you for the info given. I've sent you a DM with the latest update/info, even if there's not a lot to it.

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20 Aug

Comment
    EA_David on Support Forums - Thread - Direct

Unfortunately there were some server issues last weekend, and some PS4 players progress has been lost, and appears to be unrecoverable. 

The core issue has now been addressed and progress should be properly tracked going forward, but unfortunately we can't assist directly with these situations, sorry. 

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Comment
    EA_David on Support Forums - Thread - Direct

Hey, sorry if I'm missing something, but I don't see where it's indicating 7452 RP. 

When did you last play Ranked? Unfortunately there was an issue affecting a number of PS4 players over the weekend where games within a certain timeframe did not get saved to the server, and it looks like this progress was lost. 

If it's been a few days since you played Ranked -and presumably finished up at 7452RP- this is likely where your RP has gone. 

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18 Aug

Comment
    EA_David on Support Forums - Thread - Direct

Hey, there's currently an outage, it's being looked at. Thanks for the report. 

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11 Aug

Comment
    EA_David on Support Forums - Thread - Direct
Thanks for this, we'll send it on, hopefully a quick fix for the riggers. David.png

09 Aug

Comment
    EA_David on Forums - Thread - Direct
Hey, we can't share much in the way of specifics but I recommend reaching out to support to investigate what happened.

From your description it sounds like your account may have been compromised and used by a bad actor while you were away, but that's just speculation from the info given. Be sure to check for any mails from EA since you stopped playing, too.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks. David.png... Read more

04 Aug

Comment
    EA_David on Forums - Thread - Direct

Thank you. Also, can I check if you use a connected controller, Xbox or otherwise? It looks like the device has some sort of integration with controllers. 

Another thing I wonder, is if the game is trying to use it as a microphone. If you open the Sound settings in Windows does it show as an input device? If so, can you try setting a different input device and see if anything changes?

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Comment
    EA_David on Forums - Thread - Direct

Thank you for the post, this of course shouldn't be happening.

Can I check on what specifically activates? Does it launch anything or does it "just" turn on the camera light? Is anything recorded/saved? Do you have any macros or anything to automatically turn on the camera under other circumstances.

Also can I check your camera model?

David.png
Comment
    EA_David on Support Forums - Thread - Direct
Wow, this is quite distracting.

Notably, it only occurs up close, testing from a distance I didn't encounter this. Unfortunately in gameplay Rampart tends to stay near to her walls.

Thanks for the post. David.png
Comment
    EA_David on Support Forums - Thread - Direct
@RetTide56 Hey, please grab some proof of purchase and reach out to support, if you bought something and didn't get it they can take a look/point you in the right direction.

https://help.ea.com/en/contact-us/ David.png... Read more
Comment
    EA_David on Support Forums - Thread - Direct

@_Left_Blank_07 @Rafarel Thanks for the posts, I believe a patch went out to address this a little while ago, we'll flag that the issue is back. 

David.png... Read more