EA_David

EA_David



18 Oct

Comment
    EA_David on Support Forums - Thread - Direct
@SquidTheKidd75 Can you grab the url/full address of that page and post it.

As for te base issue, if you log out of help.ea.com, you can try to log back in with the Steam login option.

It sounds like your EA account that you're trying to reset is a different one to the one that's linked to Steam and which is requesting the password reset. Logging in via the Steam option should get you on the right account. David.png
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    EA_David on Support Forums - Thread - Direct
Hi, this is being looked at, with a patch hopefully coming this week. If you disable any animated banner poses you have active, that should help increase stability, though the issue may still manifest. David.png

13 Oct

Comment
    EA_David on Forums - Thread - Direct

@happyknifeguy Hey, if you see bad behaviour, please report it and don't engage or retaliate. Retaliation that's outside the rules can still lead to action. 

  I know it's frustrating dealing with bad actors and trolls - I've encountered plenty, but the best course of action is to report them and keep yourself in good standing. 

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27 Sep

Comment
    EA_David on Forums - Thread - Direct

Sorry, we can't directly assist with this. It looks like the window for submissions closed a few hours before your post, so it sounds like that might be a factor too. Unfortunately we don't have a way to submit folks from our end. 

David.png

24 Sep

Comment
    EA_David on Support Forums - Thread - Direct
Hey just to pop in, this message should no longer appear after a small update yesterday on the server side.

- Removed the "Leaver warning" prompt that sometimes popped up in games with no leaver penalty.

https://twitter.com/Respawn/status/1441167234395635714 David.png
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23 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@TommyMimosa Hey, I think there's a (wholly reasonable) mixup here, the G7 skin that was unlocked in this case was Cold Justice rather than In The Mist.

Cold Justice has a slightly different shade of blue for the tape, and whiter "camouflage", but they appear to be quite similar at a glance.

Thanks for the post, I hope this helps to clear things up. David.png
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22 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@shadowrol2001 Can you try power cycling your router and try again? If you have the ability to connect to a different network as a test before trying to log in again, that will also help with finding where your issue lies. David.png

21 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@zam0th Hey, we're looking at these erroneous warnings. Are you still skydiving at this point? The warning should go away when you land-though it does pop up in some situations- and you shouldn't be penalised for quitting a casual match. David.png

20 Sep

Comment
    EA_David on Support Forums - Thread - Direct

Good stuff, thanks for the confirmation. 

David.png
Comment
    EA_David on Support Forums - Thread - Direct
Ok, thanks. Can you go to C:\Users\yourusername\\Saved Games\Respawn\Apex\profile and delete the profile.cfg file?

This is the local file for these settings and for some reason your system seems to be blocking Apex from saving any changes to it. You can manually go in and tweak variables, (player_setting_damage_closes_deathbox_menu is your main concern) but often issues with this can be bypassed by deleting the file, then letting the game create a new one from a default template when you start the game next. David.png
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Comment
    EA_David on Support Forums - Thread - Direct
@artvali Interesting, do any other config changes fail to "stick"?

If you restart Apex as an admin, make the toggle, then perform a quick restart, does the change stick then? David.png

17 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@Ebbro2539 That might be a regional restriction. Do you have your region set as Belgium? David.png
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    EA_David on Support Forums - Thread - Direct
Thank you for the clear posts, we'll look into it. These items shouldn't be aquirable via Apex packs so it looks like something has gone wrong. David.png

16 Sep

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    EA_David on Support Forums - Thread - Direct

Thanks for the posts, It looks like this has been fixed as of a few hours ago. 

David.png
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    EA_David on Support Forums - Thread - Direct

Thanks for the post, we'll test this out.

David.png
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    EA_David on Support Forums - Thread - Direct
Hey, it looks like this has been fixed now, I tried a test just now and things were back to being tracked correctly. David.png
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    EA_David on Support Forums - Thread - Direct
@SirStevie07 Thanks for the post, I believe this was quietly fixed and progression should be tracked against the correct mode now. David.png
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15 Sep

Comment
    EA_David on Support Forums - Thread - Direct
@Podlahobijec Hey, you should be able to progress them in the non-ranked Arenas.

David.png
Comment
    EA_David on Support Forums - Thread - Direct

Hi, I think there's some mixup here. These packs have one event item and 2 extra items. 

@AnneBell In your collection event pack you got the Masked Mileage charm, as well as 2 random items. You should see it unlocked on the top row, 2nd from the right.

@b4bylon6983 Hey, there's a known issue w...

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Comment
    EA_David on Support Forums - Thread - Direct
@N7_Jeffers Thanks for the post, this is being looked into
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