EA_David

@MattTheKing1234 Thanks for the post, we saw that a little while back and it's been sent on to QA.

@Mo3Will Good morning, a patch rolled out last night that should address this. Please try updating then check again, you should be able to get back in.
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Hi, that option is still there, it's just a little awkward to get to. On some resolutions you can find a small bar to click, but the most reliable way to find it is to highlight "vibration" and press down on the D-pad. That'll give you the ability to click through to the ALC sub-menu. 

This issue has been noted and should be fixed in a later patch, but I hope this helps for now. 

 

There was a major issue which affected a large number of PS players' stats/progress. Part of getting it resolved involved using a backup from April 5th at 18:00.

Unfortunately, as I understand it any progress made after this point and before the resolution deployment isn't recoverable, sorry. 

It's a fairly uncommon message alright. 

Can you try reinstalling the game? If you use external storage, if you can put the reinstall on your system's internal HDD that'd be the best option. 

If this has no effect, can I check if you can log in and play with an alternative account?

If you're part of a club, do you know any of the administrators? If so, can you ask them to remove you from the club and see if that changes anything?

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@Cassidy_Cohen There was an issue affecting the Steam version of the game, all players were encountering an infinite load screen. Fortunately this is being fixed now and we're getting folks back in now.
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Hi, you can actually access the custom look controls, if you scroll to the bottom of the general controls page there's a very small and easy to miss clickable bar, this will give you the Custom Look Controls. 

I'll mark this as a solution to increase visibility and help folks to access the options, until this gets fixed. 

@devious850 Thanks for the post.

I believe this is tracked already, hopefully it'll be sorted asap.

Thanks for the update, good to hear this is sorted.

@Glowsticker Thank you for the extra details. Checking now I see it added to your account, so you do have it, but I have been seeing reports of it not being visible/usable.
I understand it might not be feasible, but if you can do it easily, can you grab a screenshot of your skydive emote menu?
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@Glowsticker As mentioned by Atic, this should be just a visual issue. Skydive emotes are just applied to legends automatically, when you skydive next, can you hold the jump button and look for the emote from the wheel?

Also, your posting account isn't active in the game, if you let me know your affected account name/platform we can take a look for potential issues.

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@freboss097 Hey, error 100 suggests there's a time syncing issue, can you double check your system's time/date, and make sure it matches your local time/date.
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@BatmanTristan12 Hi, thanks for the post. Can I check if there's any error code? One thing to check for, does your system's time and region match up with your actual time and region?

 

If you go to System Settings > Support > Error History does anything show there for the this event?

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@SomedaysDreamers It looks like sprint just isn't activating. Do you have AutoSprint toggled on or off?

@FirstNoobGamer Great catch, thanks for the post.

Thanks for the posts, this is being looked into.