EA_David

So the firing range is crashing even without manually tweaking graphics variables? Perhaps the next step is to do a clean reinstall of your graphics drivers?

Thanks for the post, I expected this to be a local render issue but I'm seeing it too on my test PS4. 

Thanks, we'll send it up the chain.

Thanks for the updates. It sounds like the sort of thing that'll need a patch for a fix, but it's sent up now anyway. 

@E9ine_AC @Melethx Hi, I was seeing timeouts on your accounts, but for the past 30-40 minutes it looks like you're connecting to matches. Is this the case?

... Read more

Hey, link fixed, and thanks for the update. Can I check what step you took, so we can track it?

Thanks. Sorry for lack of clarity, a router power cycle is when you turn it off for a few moments, and then start it back up. This can clear cached data and can fix issues. It's less effective with more modern routers, but it's still worth trying. 

Thanks for trying the other account,  at least that eliminates an account-based issue. 

For the next step can you try restarting with a Clean Boot, to discount potential conflicts with 3rd party software? 

 

How to clean or safe boot your PC or Mac

It's also worth re-whitelisting the game and Steam on your security software, in case that's a factor. 

... Read more

Thanks, for bringing it to our attention, that has gone missing in the past, but verifiably reappeared too. @AvoidedUniform Can I check when you last noticed the skin?

This is the sort of thing that will likely need to be addressed in a patch/server side update rather than an individual grant

... Read more

@Dingleberries994 Reports on this have quietened down now, can you check if the issue still occurs for you today?

Hi! 

Thanks for the post, I can see why you thought it was a duplicate.

They certainly look similar, but those are different skins. 

One is Recluse, the other is Surprise Party. 

Thanks for the post, I can see why you thought it was a duplicate.

Thanks for the post, that's an odd one alright. I'd suspect some issue with local UI files, can you try a reinstall?

@ManOfFucos Hi, there was a recent update, can you check for this and try again?

Thanks, it sounds like there are either driver errors or hardware failures at play here. Fortunately the former is far more likely, and easier to fix. 

The best next step is a clean reinstall of your GPU drivers. Corrupted drivers can sit and persist through updates, so a clean reinstall is the way to go. 

@Didragon28 Hey, if it's still affecting folks, I'm hearing that for some, launching on Origin then Steam should get things up and running again. 

... Read more

@Iriamu115kenway Hi, it sounds like your best way forward is to reach out to Sony support. If I'm reading the message correctly it sounds like the issue was with the code itself, and they can look into such issues. 

https://www.playstation.com/en-i...

Read more

Good stuff, thanks for the update. 

Hi, please don't post personal info here, we've removed that now. 

If your account has been suspended, please reach out to support, check this page for more info: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Hey, if you wipe your local Apex settings file -which will be trying to set your resolution when you start- does that change anything?

 

If you go to C:\Users\yourusername\Saved Games\Respawn\Apex\local you'll find a videoconfig.txt file. 

If you delete this, then start the game, it should do a quick check and then recreate the files with settings for your system. 

If this has no impact, you can open the videoconfig file with Notepad and change "setting.fullscreen" "1" to "setting.fullscreen" "0"

That should launch the game in a smaller window, then once you're in the game itself you can mess around with the available screen settings. 

... Read more