Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?
https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/
This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request.
Thanks, ...
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