EA_David

EA_David



31 Aug

Comment
    EA_David on Support Forums - Thread - Direct

Hey, as noted you can add it to the post, but the easiest way is to host it somewhere (Youtube is good for it) and include the link. 

I can't make any promises about any changes I can make but I'm very interested in seeing the phenomena you describe. 

David.png
Comment
    EA_David on Support Forums - Thread - Direct

Thanks, I'll pass it on. 


28 Aug

Comment
    EA_David on Support Forums - Thread - Direct

@Shadowjohnny101 Hi, I've seen scattered reports of this but I haven't been able to replicate it.

 

Can I check are you playing on a PS4 pro? if so, do you have supersampling enabled? If so, can you disable it and see if it has any impact on your stability?

https://support.playstation.com/s/article/PS4-Pro-Supersampling-Mode?language=en_US

... Read more

26 Aug

Comment
    EA_David on Forums - Thread - Direct

@c0mpl3x1ty1 I'm pretty sure it's pure RNG, and there's just a chance every reload to see the rare animations 

David.png

25 Aug

Comment
    EA_David on Forums - Thread - Direct

I was a little afraid to click this one. 


24 Aug

Comment
    EA_David on Forums - Thread - Direct

@MassiveVernon Please report suspect behaviour over on the EAC site if you haven't done so already: https://www.easy.ac/en-us/support/game/contact/report/

Also, please check your DMs, I've sent you one.

 

Thanks. 

... Read more

21 Aug

Comment
    EA_David on Forums - Thread - Direct

@D3m0niz3r A patch rolled out a little while ago, tweaking the Devo damage and floor spawn rate, as well as some other changes. Full notes behind the spoiler. 

  Spoiler (Highlight to read) Season 6 Game Update Patch - Aug 20

 

  • Rampart Amped Wall client error in softened gore locales

  • ...
Read more

20 Aug

Comment
    EA_David on Forums - Thread - Direct

Points for being succinct. 

We have no word yet, but if/when there are tweaks we'll let folks now.

For now, you can elaborate on how you'd nerf it (handling/ammo/just toss it back in the crate?) or pop into one of the other threads on the current meta. 

Comment
    EA_David on Support Forums - Thread - Direct

Thank you for the update, and I've since seen a clip of this happening. 


19 Aug

Comment
    EA_David on Forums - Thread - Direct

Thank you, we got that now. It was an excellent report. 

Comment
    EA_David on Forums - Thread - Direct

@CGC_skylice Hey, for something like this please send me a DM and we'll forward it to the appropriate folks. Mouseover my name and you should get see the option to send a DM. 

Comment
    EA_David on Support Forums - Thread - Direct

All good, thanks for the update. 


18 Aug

Comment
    EA_David on Support Forums - Thread - Direct

@Nekomi_Kami I get this too on 2 accounts, so I think it's the same for everyone. We'll flag it up and hopefully we'll see the reset back to normal tomorrow. 

Edit: I'm seeing them reset and displaying normally now, are you?

Comment
    EA_David on Support Forums - Thread - Direct

@javiorz  Hi, I can see the skins from the BP showing as purchased, it appears to have been correctly acquired. 

Can you earn a level or two on the BP track and check for the first set of rewards?

Comment
    EA_David on Support Forums - Thread - Direct

Hi, please try a repair, and see if that helps with stability. A lot of the symptoms you describe match with file corruption, it sounds like something went wrong with the update. 

To run this, right-click the game panel in Origin and choose the repair option. 

Thanks. 

Comment
    EA_David on Forums - Thread - Direct

Unfortunately not, we don't have any mechanism for granting coins in this way, even when the amount is trivial like in this case. Sorry, we can't help with this.


29 Jul

Comment
    EA_David on Forums - Thread - Direct

Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

Thanks, ...

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Comment
    EA_David on Support Forums - Thread - Direct

Ah I apologize. I literally never used that button so it didn't even register to me. 

 

Thanks for clarifying.


27 Jul

Comment
    EA_David on Forums - Thread - Direct

@TwitchLegitlolly Hey, I'll send you a DM to clear up what's happening here.