EA_David

EA_David



27 Jul

Comment
    EA_David on Forums - Thread - Direct

@TwitchLegitlolly Hi, it looks like you got the Bloodhound heirloom back in December last year, either from hitting 500 packs, or from luck.

This will have reset the guarantee, and you'd need to open 500 Apex Packs to hit the the guarantee. 

I see you also got the Pathfinder Heirloom around this time, but as you got it from the Holo-day Bash event packs, this wouldn't have affected the guarantee. 

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Comment
    EA_David on Support Forums - Thread - Direct
@RYDEN777 Hi, you may want to check if anyone in your household could have accessed your account and made the purchase. It is fairly common, and the cliche of the "little brother" making account changes often has a ring of truth to it.

If there's no way this could happen, please contact support. They can investigate to see if there's any sign of an account compromise. It seems unlikely in this case as you still retain control of the account, but it's definitely worth checking out, and they can help to re-secure your account if necessary: ... Read more

09 Jul

Comment
    EA_David on Forums - Thread - Direct

@DoYaSeeMe I'd love to see something like that, and we'll flag anything cool to the Twitter guys for a signal boost. 


This was a memorable sequence from earlier in the season

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Source: ...

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Comment
    EA_David on Support Forums - Thread - Direct

It appears that you haven't purchased the Premium Battle Pass, the coins are only on the Premium track. The standard track does have trackers, packs and some skins. 

If you hit level 99+ on the BP you can buy the premium upgrade and you'll get your coins back, as well as a bunch of other rewards. 

 

Comment
    EA_David on Forums - Thread - Direct

I'm pretty sure the event contents will persist until the end of the season, but after that it'll likely be vaulted. 

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07 Jul

Comment
    EA_David on Forums - Thread - Direct

Hey, a bug can happen after a reset where someone's true rank might not be represented and they may be prevented from grouping. Once they play a single ranked match this should be fixed, and you should be able to group up as normal. 

@Breded1 Can I check if you've both tried playing a single solo queue game each?

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01 Jul

Comment
    EA_David on Support Forums - Thread - Direct

@mrmikkancs Hi, packs opened just as a match starts will have their contents delivered, but i t can be easy to lose track of what was acquired.

In this case the pack contained the Legendary-quality Heavenly Strike Prowler skin, as well as (rare-quality) a Crypo quip and card frame.

Sorry that this wasn't communicated to you, we'll take a look at the ticket. 

Thanks. 

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30 Jun

Comment
    EA_David on Forums - Thread - Direct

Hey, let's take it down a few notches, we all want the same thing here. 

@outheg8 While I have seen scattered reports of "auto punch" persisting in a situation like yours, we haven't seen enough evidence to prove it, and accidental R3 presses are the cause in the vast vast majority of cases. 

I don't know your setup, but if it replicates consistently in the Firing Range, a clip of it happening, with controller inputs visible, would be something I could forward to QA.

I know it's a big ask, but anything less likely won't lead to further investigation, as "auto punch" has been discussed extensively. 

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29 Jun

Comment
    EA_David on Support Forums - Thread - Direct

@E9ine_AC That's strange, thank you for the post. We've sent you a DM for more info. 


26 Jun

Comment
    EA_David on Support Forums - Thread - Direct

@McDuffz Hey, it looks like your post got eaten by our spam filter, sorry about that. 

As for your issue, a patch rolled out a while back (about 10 hours ago) that should address this issue, and your quests/challenges should be refreshing properly again. 


25 Jun

Comment
    EA_David on Forums - Thread - Direct

@MasterKilerAK Unfortunately there isn't any player-side workaround and we don't have an ETA on this yet, but hopefully it won't be long yet. I have it too, so I appreciate how grating this is. 


16 Jun

Comment
    EA_David on Forums - Thread - Direct

Sorry, it's unlikely, as you mention most of the packs come with the BPs, and aren't intended to return. 

I'd like if there were remixes of there character themes in future, myself. 


15 Jun

Comment
    EA_David on Support Forums - Thread - Direct
@Rashlover342 Hey, it looks like you hit the 12000 mark and purchased the Legend.

Did the tokens show up on their own or did you finish 2 more levels?

Have you ever re-rolled a daily challenge? That's the main other way Legend Tokens would be consumed in your situation.
Comment
    EA_David on Support Forums - Thread - Direct

Hey, this issue is being looked into. 

Edit: It's looking like things are recovered now. 

Thanks for the posts, and sorry for any frustration caused. 

David.png

23 May

Comment
    EA_David on Support Forums - Thread - Direct

Hi guys, this looks to be a game-side issue for now, and we'll need to wait for a studio-side update on this.

 

Comment
    EA_David on Support Forums - Thread - Direct

Hi, thanks for the post. 

It sounds like what's happening here: https://www.youtube.com/watch?v=lmDEhLf7Jh4

Presumably, the teleport moves the character(s) at Loba's location at the time of teleport, and a punch moves you "into" that location.

Comment
    EA_David on Forums - Thread - Direct

The worst part is that I forget and open it every time. 

Anyway, this is indeed known and it'll be fixed in an upcoming patch.

Comment
    EA_David on Forums - Thread - Direct

Yep, I've seen the bad bin referenced a few times. I'm pretty sure it's been tracked for a fix but I'll chase up and make sure.


22 May

Comment
    EA_David on Support Forums - Thread - Direct

Hey, it looks like you just barely missed the 7.5 second assist timer cutoff. Your last hit was the 22 damage G7 shot at the 7 second mark, and your buddy finished them off just before the clock ticks over to 0:16.