EA_Illium

Hi @mrghost559 

 

In reference to asking if having all your account data wiped as part of a Sanction or Ban for breaking our rules, I am not aware of this happening but to set the correct expectation I am not a part of our TOS team and do not have insight into what may happen to an account-based of what inappropriate actions may have been taken on it. 

 

If you believe someone may have accessed your account, you will need to speak with an adv...

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@deathslinger947 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

 

If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

  

• ...

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Hi @xheybeautiful95x 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

 

If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

  

• ...

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@kazegui 

 

Thanks for letting us know about this, If this issue returns or you run into any more issues please make a new post and we will provide any available information.  

 

If you are wanting to speak to a live support agent, you can reach out to one with the information below.  

 

• EA Help website - Phone/Chat/Email - Availability may vary bu...

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@xheybeautiful95x Wanted to check if you were able to find a solution to this issue?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @bigmilkheads 

 

We would be unable to assist with account-related issues on Answers HQ, I would recommend looking for any information that may be tied to your EA Account and reaching out to an advisor for them to look into this further. 

 

Once you make a case it will show you the currently available methods t...

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Hey @mrghost559 

 

To confirm after having to force close, did you sign back into Origin? If so can you verify you signed in using the same account details?

 

If this continues, you could try Clearing Origins Cache and ...

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@AZAE1K To confirm are you trying to see if there is a way to transfer items from a Banned Xbox account to a non-banned account?

If so then the answer would be no, items under normal circumstances do not have an option to send to another account, If your current one has an action taken on it from Xbox I would recommend reaching out to their support.

＊Accept as Solution button- If a post answers your question please let us and other players ...

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@deathslinger947 Thanks for letting us know about this, to check which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@xheybeautiful95x To confirm did you update the email on your existing EA account and see your legends get locked, or did you move the Xbox account to another EA account and see this happen?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MSwampertEX 

 

Thanks for letting us know about this, can you try the following and let us know if this continues?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings...

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Hi @bass4aj1 

 

I would recommend reaching out to a support advisor for assistance with looking into this further. 

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Hey @Just_SilverEyes 

 

We are unable to remove or get around any account limitations that have been put in place. If you have further questions our advisor support may be able to explain further, but again we would be unable to remove restrictions and processes that are in place across EA accounts and games. 

 

Thanks!

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@supernabilion Glad to hear it working now, I can pass this along to the team.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Advocate38 As far as the new setup no, there would not be a way to get content or resolve connection issues.

You could possibly try reconnecting the Original accounts together, but it may still have issues since it's already been connected to another account.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hi @DandifiedUnknown 

 

To confirm we are unable to assist with Bans on Answers HQ, You will need to reach out to our TOS team with the links above for further assistance. 

 

For the BAN history page, as it indicates at the top not all BANS will show on the page. This is why we would want to reach out to the team for further assistance. 

 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that ... Read more

HI @HotDog114514 

 

To confirm if you're wanting to know if your Account is Banned on apex you would need to reach out to our terms of service team for further assistance. 

 

• How to get more information about my ban or suspension 

Thanks! 

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Hello @DandifiedUnknown 

 

We would be unable to assist with Account issues or BANS on answers HQ, we have a dedicated Terms of Service team that you will need to reach out to that handles all Bans and investigations.  

  

If you check your account portal not all Bans may show up there, it also may have a bit of a delay. You find out more about BANS and suspensions and reach out to our TOS team with the links below.  

  

Please keep in mind it may take some time to hear back from our TOS team, so be sure to keep an eye on your email for any communication. 

  

• ...

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Hi @Advocate38 

 

Thanks for the additional details, If you unlink a platform account from your EA Account this can cause issues with Apex Legends. 

 

We have a help article below, that provides information and about the risks of doing so. 

 

• Unlink your platform accounts from your EA Account

Under the section:

 

...

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@kazegui Wanted to confirm if you were still seeing this happen?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.