EA_Illium

Hi @whydidthishaveto,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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Hi @mattcookie97 thanks for the additional details, we are looking into this issue and have it on our Apex tracker. 

 

We can try going through some steps to see if we can help stay better connected while this is looked at by our team. 

 

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@Chimtotzz To confirm if you are having issues with adjusting in-game settings we can going through steps like repairing the game. However, I would not recommend messing with the games install files to control settings.

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Hi @sksjshbsmsd,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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Hi @Nevsuu 

 

Thanks for letting us know what your seeing in Apex, Can you try the follow if you haven't and let us know if this continues?

 

• Run the System File Checker tool...

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Hi @DasMachinee 

 

Can you try the following steps and let us know if this continues and which servers you see it on?

 

• Advanced connecting troubleshooting  
• ...

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@mattcookie97 Are you failing to start the game and get to character selection or getting disconnected during the match? Are you seeing any error codes?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MaxxHasNoTalent 

 

I would recommend first trying to close out of the game, then relaunching and checking if your content appears. If not you would recommend speaking with an advisor for further assistance. 

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Hi @ZedaW32,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your Ban History...

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Hi @mrghost559 

 

In reference to asking if having all your account data wiped as part of a Sanction or Ban for breaking our rules, I am not aware of this happening but to set the correct expectation I am not a part of our TOS team and do not have insight into what may happen to an account-based of what inappropriate actions may have been taken on it. 

 

If you believe someone may have accessed your account, you will need to speak with an adv...

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@deathslinger947 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

 

If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

  

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Hi @xheybeautiful95x 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

 

If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

  

• ...

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@kazegui 

 

Thanks for letting us know about this, If this issue returns or you run into any more issues please make a new post and we will provide any available information.  

 

If you are wanting to speak to a live support agent, you can reach out to one with the information below.  

 

• EA Help website - Phone/Chat/Email - Availability may vary bu...

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@xheybeautiful95x Wanted to check if you were able to find a solution to this issue?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @bigmilkheads 

 

We would be unable to assist with account-related issues on Answers HQ, I would recommend looking for any information that may be tied to your EA Account and reaching out to an advisor for them to look into this further. 

 

Once you make a case it will show you the currently available methods t...

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Hey @mrghost559 

 

To confirm after having to force close, did you sign back into Origin? If so can you verify you signed in using the same account details?

 

If this continues, you could try Clearing Origins Cache and ...

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@AZAE1K To confirm are you trying to see if there is a way to transfer items from a Banned Xbox account to a non-banned account?

If so then the answer would be no, items under normal circumstances do not have an option to send to another account, If your current one has an action taken on it from Xbox I would recommend reaching out to their support.

＊Accept as Solution button- If a post answers your question please let us and other players ...

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