EA_Illium

@DionneJ Does this happen consistently in Duos, or was it in the one match?

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Hi @Ttv_ActiveBenn 

 

When you launch Apex, do you get sent into the game or are you getting an error message?

 

The process should look like this once you first launch a game on steam that requires you to link your Origin account. 

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Hi @wimschoonenberg 

 

Does this happen every time you tried to load into arenas on the party crasher map? Do you have the game installed on the internal or an external drive?

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Hi @BeelzebubCY 

 

Can you try going through our Basic connection steps, and our steps based on your platform?  

 

• PC ...

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@mrvin6 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    
...

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Hey @re4579 

 

Thanks for the update, we have made some recent changes wanted to see if this is still occurring?

 

If so to confirm have you tried running in a Clean Boot?

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Hey @KiWi4123 

 

We would be unable to help or provide information about a ban on your account if one has happened on Answers HQ.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

 

• ...

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@BeelzebubCY Thanks for letting us know this is happening, to check do you get an error message when getting disconnected? Also which platform are you on?

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@re4579 Can you verify under the nvidia control panel that Apex is trying to launch with your 1650 versus the intel graphics?

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@mrvin6 Wanted to confirm if you were able to see your content?

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Hey @re4579 

 

Can you try turning down your UAC Controls or running Origin and Apex as an admin? 

 

If the issue continues can you share a ...

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@LilChangriloski 

 

Thanks for letting us know about this, If this issue returns or you run into any more issues please make a new post and we will provide any available information.  

 

If you are wanting to speak to a live support agent, you can reach out to one with the information below.  

 

• ...

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@LilChangriloski Wanted to see if you were able to get past this message?

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@mrvin6 Can you go into further detail about the code you redeemed, What was it for? Where was it purchased?

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@LilChangriloski Can you try verifying the game files, and allowing through any running security to see if this continues?

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Hey @1717177717171717 

 

We are not able to assist with account issues or BANS on Answers HQ. As a personal note, you may want to check what's running on your device when this happens to see if something running that shouldn't be. 

 

For assisting with disputing the BAN you will need to reach out to our TOS team, using the links above. Please note even with a TOS investigation into your BAN, does not mean they will provide information on why the banned happened, or what needs to be done to not be banned. 

 

Thanks!

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@Vaknins Wanted to see if you had a moment to try the steps above?

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Hey @SOULESS666, 

 

We would be unable to help or provide information about a ban on your account if one has happened on Answers HQ.  

 

Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have.  

  

I would recommend keeping an eye on your email every day for any communication that is sent back from them. If you have further questions about Bans or inve...

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