EA_Illium

Hey @1717177717171717 

We are not able to assist with account issues or BANS on Answers HQ. As a personal note, you may want to check what's running on your device when this happens to see if something running that shouldn't be. 

For assisting with disputing the BAN you will need to reach out to our TOS team, using the links above. Please note even with a TOS investigation into your BAN, does not mean they will provide information on why the banned happened, or what needs to be done to not be banned. 

Thanks!

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Hey @SOULESS666, 

We would be unable to help or provide information about a ban on your account if one has happened on Answers HQ.  

Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have.  

I would recommend keeping an eye on your email every day for any communication that is sent back from them. If you have further questions about Bans or inve...

Hey @1717177717171717, 

If you are concerned about your Accounts Security I would recommend reaching out to an advisor for further assistance. 

Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your acco...

Hey @UnreaLich 

We are unable to assist with Bans on an EA Account, We have a dedicated Terms of Serivce team that handle all investigations. 

Once you reach out to dispute an action taken on your account, our TOS team will perform an invesitgation into the BAN. If our team declines removing the BAN we would be unable assist further. 

If you have further questions about Bans or investigations we have a few Help Articles below that provide further details....

Hey @NotoriousBeefea, 

Thank you for the update, Sorry for the initial misunderstanding. Given the situation of how you got a code I would recommend reaching out to the Game Changer you won the code from and let them know it did not work. 

From there they should be able to contact their EA GC Rep. who can take a look into this further and if need be look into a new code. Our support team can only assist with purchases made from one of our ...

Hey @NotoriousBeefea 

We would be unable to assist with missing items on Answers HQ, you would need to reach out to an advisor for further assistance. 

When reaching out be sure to add your ...

@Vaknins To start, can you try going through our Basic and ...

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button. ...

@MRBLUE501 can you try going through our Basic...

Hey @kleptin, 

Unfortunately, we are unable to assist with account-related issues on the forums. Once an account has been Banned, investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have.  

Once our TOS team has investigated your ban and any dispute you ha...

@Galgameshzz 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

Or you can reach out to an advisor with the contact information below.  

• EA ...

Hey @redcherub, 

Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have. 

Please keep in mind it can take up to 30 days to hear back from them, I would recommend keeping an eye on your email every day for any communication that is sent back from them. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details. 

• ...