EA_Illium

@deathslinger947 Thanks for letting us know about this, to check which platform are you on?

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@xheybeautiful95x To confirm did you update the email on your existing EA account and see your legends get locked, or did you move the Xbox account to another EA account and see this happen?

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Hi @MSwampertEX 

 

Thanks for letting us know about this, can you try the following and let us know if this continues?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings...

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Hi @bass4aj1 

 

I would recommend reaching out to a support advisor for assistance with looking into this further. 

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Hey @Just_SilverEyes 

 

We are unable to remove or get around any account limitations that have been put in place. If you have further questions our advisor support may be able to explain further, but again we would be unable to remove restrictions and processes that are in place across EA accounts and games. 

 

Thanks!

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@supernabilion Glad to hear it working now, I can pass this along to the team.

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@Advocate38 As far as the new setup no, there would not be a way to get content or resolve connection issues.

You could possibly try reconnecting the Original accounts together, but it may still have issues since it's already been connected to another account.

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Hi @DandifiedUnknown 

 

To confirm we are unable to assist with Bans on Answers HQ, You will need to reach out to our TOS team with the links above for further assistance. 

 

For the BAN history page, as it indicates at the top not all BANS will show on the page. This is why we would want to reach out to the team for further assistance. 

 

Thanks!

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HI @HotDog114514 

 

To confirm if you're wanting to know if your Account is Banned on apex you would need to reach out to our terms of service team for further assistance. 

 

• How to get more information about my ban or suspension 

Thanks! 

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Hello @DandifiedUnknown 

 

We would be unable to assist with Account issues or BANS on answers HQ, we have a dedicated Terms of Service team that you will need to reach out to that handles all Bans and investigations.  

  

If you check your account portal not all Bans may show up there, it also may have a bit of a delay. You find out more about BANS and suspensions and reach out to our TOS team with the links below.  

  

Please keep in mind it may take some time to hear back from our TOS team, so be sure to keep an eye on your email for any communication. 

  

• ...

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Hi @Advocate38 

 

Thanks for the additional details, If you unlink a platform account from your EA Account this can cause issues with Apex Legends. 

 

We have a help article below, that provides information and about the risks of doing so. 

 

• Unlink your platform accounts from your EA Account

Under the section:

 

...

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@kazegui Wanted to confirm if you were still seeing this happen?

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Hey @iL1keJoJo 

  

We would be unable to assist with Account issues or BANS on answers HQ, we have a dedicated Terms of Service team that you will need to reach out to that handles all Bans and investigations.  

  

If you check your account portal not all Bans may show up there, it also may have a bit of a delay. You find out more about BANS and suspensions and reach out to our TOS team with the links below.  

  

Please keep in mind it may take some time to h...

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Hi @DionneJ Can you try to following to see if its picked up?

 

• Update the controller's firmware
• try another controller

• Persistent Storage 

  1. Go to settings > Select Device & Connections > Then Blue-Ray 
  2. Select Persistent Storage > Clear Persistent Storage 

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@Advocate38 To confirm when you said a new EA account was the console account previously linked to another EA account?

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@kazegui do you have a video of this happening I can share with the team?

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@re4579 I can share that this happened with the team, but we don't have any information or visibility to Surfshark. Glad to hear we were able to get past this though.

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@theteserract Thank you for the update, I can share this with the team but its good to hear you're not running into currently.

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@DionneJ What type of headset do you use? Do you plug it through the controller, or wirelessly from the Xbox?

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Hi @misakag13 

 

We would be unable to help or provide information about a ban on your account if one has happened on Answers HQ.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

 

• ...

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