EA_Illium

@vyood 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

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• EA Help website...

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@TTJek Thank you for getting this, it looks like your last hopes still run into high ping times, and one point had packet loss. To confirm you've already port forwarded, changed DNS, allowed Origin/Apex through any security, tried a static IP?

 

If so to check do you mainly run off a Hard-wire connection or what type of network do you connect to?

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@vyood Wanted to confirm if this was still happening?

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@TTJek Apologies for the delayed response, it does look like the last few hopes jump up in ping when trying to reach out to our servers, are you able to run a uotrace where the packet gets to 100/100 versus 7/7?

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@TTJek To check the image you added "2.png" do you get that message when trying to play BR, or when trying to access the lobby?

 

Also, would it be possible to get a DxDiag and a ...

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@vyood Do you play from Steam or Origin? To confirm did you get this message when launching the game, or after playing a match?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@JustAcceptIt-V1 Wanted to see if this is still happening, if so have you tried launching in a Clean Boot?

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@eugenesamurai 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.    ...

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@Draxiee Ok thank you for letting us know it seems to be working now, If it pops up can you try a Clean Boot to see if it does it?

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@JustAcceptIt-V1 To check, after the fresh windows install did you try to play immediately or after downloading other apps and updates?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@Draxiee To check do you run any software with your mouse, or is it just a default frequency saved on the mouse?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@jadbizri69 Good to hear you got this fixed, hope you enjoy the new season!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@eugenesamurai Wanted to check if this was still happening?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@epicbc95 

 

If you run into any more issues please make a new post and we can provide any relevant information available on the issue.  

 

Or you can reach out to an advisor with the contact information below.  

 

• EA Help w...

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@JustAcceptIt-V1 Which platform are you playing from? Would you be able to share a video of this happening?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@blazinghadez Can you try going through our Basic and ...

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@eugenesamurai Thanks for letting us know what you are experiencing, to check which platform are you playing on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@epicbc95 Wanted to confirm if this is still happening after the update yesterday?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.