EA_Illium

@OraMuda1 To confirm does it completely crash the game when disconnecting, or are those separate issues happening? Do you get any error messages when disconnect?

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Hey @EvilCharacter, 

 

If your account has been compromised you will want to reach out to an EA Advisor for further assistance, there would not be a contact option to speak with a Game Team for account security. Once you get in contact with an Advisor be sure to share any information you have and inform them of what has been happening in order for them to further investigate the issue. 

 

We have several options for contact, depending on which you are wanting, however available support may vary. You can check out our article ...

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@Yourselfatyou Is the game crashing after launch, or are you getting a message when trying to connect to the lobby?


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@AexyOn3 Which platform are you on? Has this happened since this match?

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@bradleeeeeh Which platform are you on? What happens when you try to log in?

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@Hjjhgfr443 Which platform are you on?

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@GersonAbreu14 What error message are you seeing?

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@MegaRaul456 Thank you for sharing this information with us, to confirm does each issue happens every game, or do they happen at different times? 

 

Also to check can you run through our basic...

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@YYOUSALTY What messages are you getting when getting kicked? Which platform are you on?

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@Arc_Primo Which platform are you on?

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@PHa1orix Can you share an image of how it looks? Also which region are you in just check on my account and it did allow me to select them.

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@Stix_man42 Wanted to confirm if this is still happening?

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@SwiggitySwoner12 To confirm have you tried inviting someone, or is this with randoms?

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@10BlackKidz Did the ability still have a cooldown?, do you have a video by chance?

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@ItsSpaceBoi To confirm do you get any message after it crashes? You could try running a Clean Boot and seeing if this happens, if so can you share a DxDia...

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@TheMrAmplified Are you having to uninstall the game to get an update? Which platform are you on?

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@GodferyArcher Currently not aware of the pack causing issues like this, I would recommend reaching out to an EA Advisor to have your account looked at. 

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@PHa1orix Can you verify the game and relaunch to see if this continues?

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@xXZ_Sonic_ZXx Which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@zhemphy4 Can you check out our  Basic and ...

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