EA_Illium

Hey @DeadlyPing, 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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@iChevve Sometimes purchases can take 24 hrs to show up. If you are past that point, you would need to reach out to an EA Advisor in order for them to further investigate, I would recommend getting ...

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@arhammohd59 Closing this thread, if you run into further issues please make a new post and we would be happy to take a look.

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@Coogan2731 I would not be able to provide an answer to this you would need to speak with an EA Advisor.

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@SwiggitySwoner12 Wanted to confirm if this was still going on, Have you already finished the train and leveled up a bit?

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@SEYYEDALIN To confirm where you and your friends able to go through the steps above?

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@arhammohd59 Wanted to confirm if you were able to make an EA Account?

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@arhammohd59 Can you go into detail over what happens when you try to make a new account? Are you trying on one of our websites, in-game, etc? Are you running into an error message?

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Hey @hmoaref 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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@SEYYEDALIN Do both you and your friend have cross-play enabled and open on your in-game settings? If so can you both make sure your privacy settings are open to finding friends on your account page?

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@SwiggitySwoner12 Which platform are you on?

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Closing this thread out for now if this issue returns, please make a new post and we can further investigate. 

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@Coogan2731 Making a new case to contact an EA Advisor in order to see if there are any additional details they can provide or what may be happening with your Case that is set to 'waiting on player"

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closing this thread, if you continue to have issues please make a new post and provide detail over what you are experiencing. 

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@Coogan2731 I would not have a turnaround time to provide, if your case was escalated or support is investigating something like missing content it may take some time. Since you see the case as waiting on the player that is why I would recommend making a new one to contact support to see what they may be waiting on to help the case along.

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@PumPumBusta Wanted to confirm if this issue is still going on?

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@THEMrCoLALA Something may not be allowing you to access the settings. To check have you made any changes to the privacy setting on your Xbox account or are you on a child account?

If not can you clear your console cache and see if it continues?

Persistent Storage
1. Go to settings > Select Device & Connections > Then Blue-Ray
2. Select Persistent Storage > Clear Persistent Storage

Alternate Mac:
1. Go to settings > Select General  > Then Network settings
2. Go to advanced settings > Alternate Mac address > Select clear
3. Select restart
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@HuntinFigs Do you get an error message, or does it simply load forever?

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@hype_f0rce Can you share a video of this, is it any cell or battery that doesn't work? Have you tried on different equipped shields?

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@Coogan2731 Can you check any additional folders to see if the email was filtered elsewhere in your email? If not can you resume providing additional detail that you had not gotten anything but saw the case update?

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