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EA_Illium

EA_Illium



10 Mar

Waiting on player

Comment
    EA_Illium on Support Forums - Thread - Direct
@Coogan2731 Can you check any additional folders to see if the email was filtered elsewhere in your email? If not can you resume providing additional detail that you had not gotten anything but saw the case update? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Ku... Read more

Disabled crossplay

Comment
    EA_Illium on Support Forums - Thread - Direct
@THEMrCoLALA To check does the button to enable not respond, or does it switch and not save when going back?
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level ...

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Not receiving apex coins

Comment
    EA_Illium on Support Forums - Thread - Direct

@9291683 If you already waited for 24hrs and still have not received your content, I would recommend reaching out to an EA Advisor for further assistance. 

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09 Mar

Squads Not filling trios/duos

Comment
    EA_Illium on Support Forums - Thread - Direct
@Revanchist_KOR Is this after the update today? Can you verify the fill squad option is checked (above where you hit ready) and confirm if this happens on most of your games?
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button. ...

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FOR THE 8TH TIME!!!!

Comment
    EA_Illium on Support Forums - Thread - Direct
@PumPumBusta To check Are you in Origin or Steam? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Purchased from Amazon and redeemed. Is not showing up.

Comment
    EA_Illium on Support Forums - Thread - Direct

@dvader452 Which platform are you on? Generally, you will want to wait for 24 hrs to see if the content shows up, if not we may need to speak with an EA Advisor at help.ea.com. 

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Valorant AntiCheat Messing with EAC

Comment
    EA_Illium on Support Forums - Thread - Direct
@Nehcito AntiCheats can sometimes cause conflicts with each other if both are running, I would recommend closing any additional ones running if you go to play another game. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them... Read more

05 Mar

Why is my FPS so slow?

Comment

@mathematics654 Can you try running a Repair on the game via Origin and ...

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I want y’all to delete me account

Comment

@braxtonhand16 If you are needing assistance with account changes you will need to reach out to an EA Advisor for further assistance as we are unable to make changes for you on the fourms. 

Illium.png... Read more

03 Mar

Cross progression apex legends

Comment
@QueenGaalaas I have shared your feedback with our team, I will close this thread, but it will remain open for replies for others to add on or share their thoughts. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Leve... Read more

Problem with interaction

Comment
    EA_Illium on Support Forums - Thread - Direct
@MrIsMyName Closing this thread, if you run into issues with gameplay please make a new post. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

ps4 - CE-34878-0

Comment
@salih99872 Wanted to confirm if you are still running into the error message? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

anniversary event win challenge not going up after wins

Comment
    EA_Illium on Support Forums - Thread - Direct
@LilNeonx This may have been some latency with updating, Let us know if this returns or happens with other challenges. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

I unlink my account and I lost all my stuff but...

Comment
    EA_Illium on Support Forums - Thread - Direct

@madrid11119990 If you have unlinked a third-party account from your EA Account, you will want to speak to an EA Advisor about trying to re-link the account. We do have a Help Article ...

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01 Mar

Promotion code

Comment
@liindsy The code was given out in limited quantity during Season 1, you would need to purchase a copy of the game from here as the code is no longer usable to get the game. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players '... Read more

Promotion code

Comment
@liindsy The code was given out in limited quantity during Season 1, you would need to purchase a copy of the game from here as the code is no longer usable to get the game. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving the... Read more

I suggest a feature

Comment
@TheXboxGamer791 Thank you for the feedback I can share this with the team, to confirm are you wanting an option on the items menu, that will just decide what to equip or one in a match? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kud... Read more

Cross progression apex legends

Comment
@QueenGaalaas I am currently unaware of any plans or updates for cross-save/cross-progression. I would recommend keeping an eye on our social media for any news or updates. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help play... Read more

25 Feb

Problem with interaction

Comment
    EA_Illium on Support Forums - Thread - Direct
@MrIsMyName Wanted to confirm if you are still running into this issue? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

I have a clan tag that i can't remove?

Comment
@Mpulses Closing this thread for now if you continue running into issues, please make a new post so we can further assist. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.