EA_Kent

Hey all,

Since this is an older thread that was inactive for a couple years I am going to lock it to prevent necro-posting. 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. Thanks! 

@corypatter788 

Got it, thanks!

When you have the chance can you try running through the basic and ...

@ParGenie2781703 

Got it, thanks!

I'd like to try running through some connection troubleshooting to see if we can help get this fixed. When you've got the chance please try running through the basic and ...

Hi @corypatter788, 

I'm afraid we can't really help with the lost RP, but I'd be happy to try out some troubleshooting to see if we can help stop these disconnections from happening. 

Can you let me know which platform you're playing on? 

@ParGenie2781703, 

I see, thanks!

Do you know if the EA Account you're using has been connected with any other Switch accounts in the past? 

Hi @ParGenie2781703, 

I moved your thread over to the Apex Legends tech issues board. 

Have you tried resetting the password on the EA Account to see if that helps? I've seen some cases where that can do the trick with issues like this. 

You can find more info on how to reset the EA Account password at the ...

Hi @oheyder, 

Just to make sure I understand correctly, are you trying to link a different EA Account to the original Prime account, or are you trying to link your EA Account to a new Prime account? 

@Ace15105 

Thanks for letting me know!

I'm glad to hear it's working now. If anything changes please give me a shout. 

@JDmRogue1 

Thanks for the info!

Is everyone else also seeing the same issues when the auto-fill teammates box is unchecked? 

Hi @Chipaloop, 

I don't see it on the Apex Tracker either. They may have been thinking of something else, but I do know this is something we're looking into. 

@rosbel 

Gotcha, thanks!

Have you had the chance to try repairing Apex Legends in Origin to see if that makes a difference? If you right-click on Apex Legends in your Library you'll see a Repair option when the menu pops up. 

Let me know if you're still running into the same error message afterward. Thanks! 

Hi @rosbel, 

Are you running Apex Legends through Origin, or are you using Steam? 

Hi @aimvnnv, 

I'm sorry, but missing coins aren't something we can help with here on Answers HQ. I can only recommend following up with the EA Help team so they can continue looking into this. 

@MHz4z 

Thank you for giving it a try. 

Could you post a DxDiag when you have the chance? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

Hey @Elian3de3Pro, 

Which datacenter do you play on? Does switching to any other datacenter help at all? 

Hey @Chipaloop, 

We're still looking into this. I'm afraid I don't have a time frame on when it might be fixed, but hopefully we can get it resolved soon. 

Thanks for your patience while we're investigating. 

@Hollowdragon01 

Got it, thanks. 

I'll pass this along for a look. 

@WoodroweBones 

Hmm, gotcha. Thanks for checking that as well. 

Just to confirm, have you double-checked the Communication Filter under the Gameplay settings to make sure it's set to allow voice comms? If it's set to Friends Only or Muted that might be preventing you from hearing some voice chat. 

@JaSrRaS 

Thanks for letting me know!

I'm glad to hear it's working again. If anything changes please give me a shout. 

@LtStealthy 

Thank you for following up and letting me know. I'm glad to hear you were able to figure out what was causing it!