EA_Kent

Hi @randomxzee, 

I'm afraid there's no cross-platform progression in Apex Legends. Your progress wouldn't carry over between PS4 and Xbox. 

Hi @3211112, 

We can try a few things to see if we can help with the ping issues you've been seeing. 

When you have the chance I'd recommend starting out with the basic and ...

@Taamamno 

Thanks for giving it a shot!

Do you play Apex Legends on any other platforms with the same EA Account? Have you unlinked any platform accounts from that EA Account in the past? 

Thank you for giving it a try!

I think it would be best to reach out to the EA Help team so they can take a look at your account and see what might be preventing you from logging in. For more info on how to set up a case with them check out the EA Help website. You can also speak with the team over ...

@Exil4do_ 

Have you had the chance to try running the Windows System File Checker tool to see if if is able to find any problems? 

You can find more info on how to run it at the Microsoft Support website. Let me know if you're still s...

Hey @Caetano414, 

I'm afraid we can't really do anything for the lost RP, but I'd be happy to try out some troubleshooting to see if we can help prevent more disconnections like this from happening in the future. 

A good place to start would be with the basic and ...

Hey @Josiepearson, 

Were you able to try any of the troubleshooting from the links I sent in my post above? Are you still having trouble linking the accounts afterward? 

Hey @mvrodriguezjr, 

If you still don't have the coins you purchased please reach out to the EA Help team so they can take a look. 

For more info on how to contact them check out the EA Help website. You can also speak with the team over ...

@samec3709 

Let's try a few things to see if we can help stop this from happening. 

A good place to start would be with the basic and ...

@Exil4do_ 

Gotcha, thanks!

Have you been keeping an eye on your hardware temperatures and power usage while Apex Legends is running? Have you noticed anything out of the ordinary there leading up to the crashes? 

Hi @tmegzzz13, 

Can we try out some troubleshooting to see if we can help get the accounts linked up? 

A good place to start out would be with the basic and ...

Hi @samec3709, 

Which platform are you playing on? 

Hey @BigSnicks, 

Easy Anti-Cheat and Autodesk software don't get along very well, I'm afraid. I've seen reports of issues like this happening with Maya and AutoCAD installed.

I'm afraid the only reliable workaround we've been able to find is removing the Autodesk programs. 

As far as logs go, Apex Legends should create an apex_crash.txt file in your Documents folder whenever it crashes. It will have the active processes at the time of the crash along with the crash dump file numbers. 

@AU-BigSnicks 

Good stuff, thanks for the suggestion!

@HumanReap3r I'm glad to hear it helped, and you're back up and running. 

@Taamamno 

Got it, thank you!

There are a few things we can try which may help with this. When you've got the chance I'd recommend running through the basic and ...

Hey all,

We did have a similar issue happening yesterday, but it looks like it should be recovered now. 

If you're still getting the same error when you're trying to play, try shutting down and restarting the game and see if that does the trick. 

Let me know if you're still getting the same error message after that. Thanks! 

Hi @Exil4do_, 

Thank you!

One thing I noticed in the DxDiag was the video drivers appear to be out of date. Did you roll back to previous drivers when you were trying to troubleshoot the BSODs? 

Hi @Taamamno, 

What are you seeing when you're trying to add new friends? Does it give you any errors or anything? 

@HumanReap3r 

Got it, thanks!

Do you run Apex Legends through Origin, or do you use Steam? 

Hey all,

Since this is an older thread that was inactive for a couple years I am going to lock it to prevent necro-posting. 

If you need some help with a similar issue please feel free to create a new thread, and we can take a look. Thanks!