EA_Kent

Hey @Twitch_admktv, 

Thanks! I appreciate that. 

It sounds like something is corrupting the file or blocking the game from accessing it. Have you double-checked to make sure there's an exception for Apex Legends in your security software? I've seen some cases where that can lead to similar issues. 

Hey @MasTerMinD1064, 

Uninstalling and reinstalling shouldn't have caused you to lose any progress since that's all saved on the servers, not locally. 

Did you unlink your Xbox account from the EA Account where you had originally linked it? 

@ApruvV 

I'd recommend getting in touch with the EA Help team to see if they can help with that. 

For more details on how you can set up a case with them check out the EA Help website. You can also speak with the team over ...

Hey @Twitch_admktv, 

Are you running the game through Steam, or do you use Origin? 

Also, could you share a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

@ApruvV 

Gotcha, thanks. 

I'm afraid that's one of the effects of unlinking a platform account and connecting it with a different EA Account. In order to keep the account progress you would need to reconnect it back with the original EA Account. 

@samec3709 

Got it, thanks! 

Just to confirm, do you currently have cross-play enabled in your account privacy options? 

Hi @BERG111, 

Thank you for the info!

That particular icon points to a prediction error. Does this happen no matter which datacenter you're connecting to? 

@li-AL-324-il 

Thanks for letting me know! I'm glad to hear you were able to get it fixed. 

Hi @DaGamingMasta53, 

Which platform do you play on? 

Hey @li-AL-324-il, 

Do you know if the loudness equalization option is also active in your Windows sound settings? If it's active in your Windows settings as well as your audio console I wonder if it might be causing some weird behavior. 

If you open up the Properties for your audio output device you should see the loudness equalization option under the Enhancements tab. 

Hey @ApruvV, 

Did you previously unlink a platform account from your EA Account before this happened? 

@samec3709 

Thank you for giving it a shot!

Do remember if you ever unlinked any platform accounts from your EA Account? 

Hey @thebossatron221, 

This most likely happened because of the Unshackled event ending earlier today. Like you mentioned, restarting the game should clear it up. 

Hi @dandawggg, 

This might be happening because of the Unshackled event ending earlier today. 

Have you had the chance to try shutting down and restarting the game to see if that helps? Let me know if you're still seeing the same error message after that. 

Thanks! 

Hey @samshayla, 

Let's try out some troubleshooting to see if we can help stop these disconnections from happening. 

A good place to start would be with the basic and ...

Hey @hopeless253, 

I'm afraid that account bans are not something we can look into here on Answers HQ. I can only recommend reaching out to the Terms of Service team so they can review the account and determine if the ban can be lifted. 

If you need more info on how to set up a case with the TOS team check out the ...

Hey @CompetingPants, 

If you still haven't received the in-game content I'd recommend getting in touch with the EA Help team so they can take a look. I'm afraid we can't help with missing content here on Answers HQ. 

You can find more info on how to set up a case with them at the EA Help ...

@Bamaysp 

Got it, thanks!

There are some steps we can try which could help with this. A good place to start would be with the basic and ...

@Taamamno, 

Got it, thanks!

There is something else I'm curious about. If you run Apex Legends through the EA App rather than Origin, does the same issue still happen with your friends list? 

Hi @v1g1l4nt38, 

If you still aren't seeing the EA Play reward please reach out to the EA Help team so they can take a look. 

You can find more info on how to set up a case with the team at the EA Help website. You can also speak with them over ...