EA_Kent

Hey @ElPolloZukulento, 

Do you have an animated banner pose equipped on any of your Legends? If so, can you try unequipping them and see if that makes any difference? 

Hey @TTMUDKIPZ, 

Have you checked to see if there are any updates for your video drivers? I've seen a few people run into this same problem on Radeon video cards, and in many cases a driver update can help. 

For more info on how to update the drivers check out the ...

Hi @vulgatron, 

It would be best to reach out to the EA Help team so they can take a look at your account. Unfortunately that isn't something we would be able to help with here on Answers HQ. 

You can find more details on how to set up a case with them at the EA Help website. You can also ...

Hey @DeekityTTV, 

Thanks for reaching out!

Do you know if either you or your friend are playing on a child account? 

Hi @NxverPeekDxddy, 

If you have already please reach out to the EA Help team so they can take a look at your account. I'm afraid that isn't something we'd be able to help with here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website. 

@BOBISBOBBUTBOB 

Would you mind sharing a DxDiag when you've got the chance? You can find more details on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks! 

@ONYX_0F_TEK 

It looks like the team is currently looking into this. We appreciate the report! 

@DoGGyDM 

The Terms of Service team reviews cases as they come in. If they are working through a lot of cases their investigation may take some time. Unfortunately we don't have a way to see exactly how long that might be, but the TOS team will get back to you as soon as they can. 

@TrueKatorea 

Nice, thanks for letting me know! I'm glad to hear you were able to get it working. 

Hi @k08n, 

Thanks for the report!

Just a heads-up, I moved your thread over to the Apex Legends Bug Reports board. 

Hi @stsd89, 

This usually happens when you live in a location where Apex packs can't be sold because of local laws. If you don't live in one of these locations make sure you aren't currently using a VPN. That can sometimes cause issues like this. 

If you're not on a VPN it might be an issue with the location settings on your account. Make sure that your account is set to the correct region, and see if you're able to purchase packs after that. 

Hi @Lamkc13, 

We've made a few updates over the past week that have helped with some of the issues, but it looks like some people are still having trouble. We're still investigating this and working on getting the issues fixed. 

Hopefully we'll be able to get this fully resolved soon. We really appreciate your patience while we're working on this. 

Hi @GiantAxe07, 

Do you play Apex Legends through Origin, or are you using Steam? 

@ManOfMayhem8 

Got it, thanks!

I saw that you mentioned you had already tried changing DNS servers, but did you also try setting a static IP for your PS4? If not, can we give that a shot to see if it helps? 

The Port Forward website has some instructions on how you can set a static IP address. If you're able to give that a try, please let me know if you're still running into the same error message afterward. 

Thanks again! 

Hey @TrueKatorea, 

Let's take a look and see if we can figure out what might be causing the issues you've been seeing. 

First, have you had the chance to try starting up your PC in a Clean Boot to see if that helps? If there's anything else running that could be interfering with the controller inputs, that could help to get around it. 

For more information on how to set up a Clean Boot check out the ...

@DijabolikLV 

No need to apologize! I'm glad to hear you were able to figure out what was causing the issue, and I appreciate you taking the time to share this! 

@PiwPie 

I know in some cases it can take some time for the ban to update on the website. If you don't see it right away, it may just take a bit for it to appear. 

Hey @PiwPie, 

Account bans aren't really something we can help with here on Answers HQ, I'm afraid. If you haven't already, please reach out to the Terms of Service team so they can take a look at your account. 

You can find more info on how to set up a case with them at the EA Help website. 

Hi @DoGGyDM, 

I'm afraid this isn't something we can help with here on Answers HQ. Please reach out to the Terms of Service team so they can review your account. 

For more information on how to set up a case with them check out the EA Help website. 

Hi @788764322345, 

These are issues we've been working on getting fixed since Tuesday's patch. The most recent update we have went out last night: 

Thanks for sticking with us while we're working to get the issues fixed.