EA_Kent

Hey @IQOfARat, 

Has your friend checked to make sure that cross-play and invites are enabled in their privacy settings on Xbox? 

Hi @coldcorkboard, 

If you still aren't seeing the rewards I'd recommend getting in touch with the EA Help team so they can take a look. 

For more info on how you can set up a case with them check out the EA Help website. You can also speak with them over ...

Hi @Bobjeck123, 

There are a few things we can try which could help out with this. 

The best place to start off would be with the basic connectivity troubleshooting steps from the EA Help website to see if that helps. If it keeps happening after that please let me know. Thanks! 

Hi @K387, 

Do you mind if we try out some troubleshooting steps to see if we can help with the issues you've been having? 

A good place to start off is with the basic connectivity steps from the EA Help site to see if that helps. If you're still running into the same problems after that please let me know. Thanks! 

Hey @zipp_bot, 

Let's take a look and see if we can help out with the ping issues you've been seeing. 

A good place to start off would be with the basic connectivity steps from the EA Help site to see how that goes. If you're still runn...

Hey @Tbang801, 

Can we try out some troubleshooting to see if we can help out with that?

I'd recommend starting off with the basic connectivity steps from the EA Help website first. If you're still having trouble after that can you let me know which platform you're playing on? 

Hey @ChargedClouds,

Which datacenter are you connecting to? Have you tried switching to any others to test and see if that makes a difference at all? 

Hey @Ewalk433, 

Did you need some help with anything? 

Hey there, 

Since this is an old, inactive thread I am going to lock it to prevent further necro-posting. 

If you're having trouble getting your verification emails please get in touch with the EA Help team so they can take a look. The links in my post from earlier in this thread should help you contact them. 

@KillerFaso 

You're welcome! 

Hi @KillerFaso,

Thanks for the report! 

We're aware that these badges have gone missing, and we have plans to fix it soon. Check out this tweet from the official Respawn account for more info: 

Thanks for your patience on this!

Hey @Blurred_Wolf, 

I don't really have any insight into that, I'm afraid. If you're account is banned it would be best to get in touch with the TOS team for them to take a look. 

@Papu28k 

Thanks for following up! 

Have you tried changing to a different DNS in Windows to see if that makes a difference? You can change the DNS through the Windows TCP/IP Settings. You can find more details on how to get there at the Microsoft Support website. 

@RTP-TheKingzman 

Thank you for letting me know! I'm glad to hear you got it fixed. 

@K34G4N3001 

Hmm, I see. I think there might have been some confusion. If there are issues with matchmaking that would make sense since we would really have to pass that along as feedback. 

However, if someone else was able to access your account that is something that the EA Help team should look into. I'd recommend following up with them to see if they can help make sure the account is secure and nobody else is able to log into it. 

Hey @nxtasx, 

In my experience this most often happens because something is blocking Apex Legends from editing the file where it stores your in-game settings. In a lot of cases it's security software that is blocking the changes. 

If you haven't already, be sure to double-check and make sure you have an exception for Apex Legends in your security programs. If that doesn't help, try setting up a Clean Boot to see if the settings changes will stick afterward. That may help narrow down what's blocking Apex Legends from accessing the config file. You can find more details on how to set one up over at the ...

Hi @zakazoki, 

Are you currently running a VPN or anything like that? If so, can you try disabling it to see if that helps? 

Hey @K34G4N3001, 

I think it would be best to reach out to the EA Help team so they can take a look at your account. I'm afraid this isn't something we'd really be able to investigate here on Answers HQ. 

You can find more details on how to set up a case with them at the EA Help website. ...

Hey @Worldz110101, 

I'm sorry, but account issues like this aren't something we could help with here on Answers HQ. 

I can only recommend following up with the EA Help team to see if there's any other information they can use to help recover the account. 

Hey @TheeVax, 

There are some types of account bans that might not appear on the ban history page. That said, I'm afraid that account bans aren't something we can look into here on Answers HQ. 

If you haven't already, please reach out to the Terms of Service team so they can take a look at your account. They'll need to determine if the account ban can be lifted. For more info on how to set up a case with them check out the ...