EA_Kent

Hi @NotIkonwno, 

Have you been getting any error messages or anything when you're trying to launch the game? If so, what is the full error you've been seeing? 

Hey @Eshshshss, 

I know this will probably sound weird, but have you tried lowering your mouse polling rate to see if that makes any difference? I've seen some cases in the past where that can help with stability. 

@APeXNECTAR 

Without being able to see the IPs I'm not sure where hop 2 is located. If it's an internal network IP it could be part of the same issue that's affecting hop 1. If it's an external IP, it might point to an issue with the infrastructure in your area. 

The 100% packet loss means that hop just didn't respond to the ping. Some datacenters don't respond to pings at all for security reasons, so seeing 100% packet loss on a trace route isn't unusual. 

The lack of an entry for hop 7 could point to closed network ports. Sometimes that can cause hops to time out when you run a trace route. 

Hey @beansV6, 

If it still hasn't arrived please follow up with them so they can take another look. Unfortunately missing content isn't something we can look into through Answers HQ. 

Hey @fujibaby18, 

I think it would be best to get in touch with the EA Help team so they can take a look at your account. They might be able to help you get that sorted, but I'm afraid it isn't something we could look into over Answers HQ. 

For more details on how you can reach them check out the EA Help website. You can also speak with them over ...

Hey @Wolf_hoyos, 

When you've got the chance please reach out to the EA Help team so they can take a look at your account. I'm afraid we can't help with missing content here on Answers HQ. 

You can find more details on how to set up a case with them at the EA Help website. You can also speak with them over ...

Hi @beansV6, 

If you still aren't seeing the EA Play charm, please reach out to the EA Help team so they can take a look. 

For more details on how to set up a case with them check out the EA Help website. You can also speak with them over ...

Hey @APeXNECTAR, 

Looking at the UO Trace I can see some packet loss happening on the first hop. This would be the connection from your PC to your home router/modem. If there's packet loss happening on that first hop, there might be a connection issue within your home network. 

What type of internet connection are you using? If it's a wifi connection, would it be possible to try connecting with a network cable instead? That way we can rule out any wifi signal issues as the reason for the packet loss. 

Hi @CheeseFromunda98, 

When you've got the chance please reach out to the EA Help team so they can take a look at your account. 

For more info on how you can set up a case with them check out the EA Help website. If you prefer, you can also speak with them over ...

Hey @FOOTBALL567833, 

Are you saying that you unlinked a platform account from your EA Account? If so, I'm afraid that's the way it works. If you want to recover the progress on your account you would need to relink it back to the original EA Account. 

Hey @Odriftwood90, 

I'm afraid it isn't possible to transfer your progress from Xbox to PS4 because Apex Legends does not have cross-platform progression. 

@BorgKapy83 

Thank you for following up! I appreciate the updates. 

Do you have your FPS uncapped at the moment? If so, does setting an FPS cap make any difference? 

@Tomino420 

Gotcha, thanks!

Would you mind sharing a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

@Tomino420 

Thanks for following up! 

Some of the errors you've been seeing can point to connection issues, so I was just hoping to see if we could help improve things here. 

Can you let me know which platform you're playing on? 

Hey @abzolv, 

Thanks for giving it a shot. 

Would you mind sharing a DxDiag when you've got the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks again. 

@gcritics 

The freezing issue that you mentioned is something we're working on fixing. It sounds like the codenake error was coming up because the freezes probably triggered a temporary matchmaking penalty. 

Have you tried logging in recently after you posted this? Are you still getting the same error? 

Hi @enash1925, 

Are you still running into this same error message when you're trying to play? 

Hi @Tomino420, 

Would you mind if we try out some troubleshooting to see if we can help with the disconnections you've been seeing? 

When you have the chance I'd recommend starting out with the basic connection troubleshooting steps from the EA Help website. Let me know if you're still running into any of the same error messages after that. Thanks! 

Hi @small_hi, 

Are you running Apex Legends through Origin, or do you use Steam? 

Hey @teshydelameshy, 

The crashes you mentioned are something we're aware of and working on getting fixed. In regards to the missing UI issues, there is something I am curious about. Does the same thing happen no matter who is set as your default Legend? If you switch to a different default Legend before queueing does it still not load the UI on the Legend select screen?