EA_Kent

@BOBISBOBBUTBOB 

Are you using integrated graphics, or does your PC have a dedicated video card? 

@fallinanjel2013 

Got it, thanks!

Another thing we could try is setting a static IP on the Xbox. The Port Forward website has some instructions on how to set that up. 

If you're able to give that a shot please let me know if you're still running into the same issues. Thanks again. 

@adadon012503 

Thank you for letting me know! Do you mind if I ask how you were able to fix it? 

Hi @MrsT0721, 

If you're still having trouble logging in I'd recommend getting in touch with the EA Help team so they can take a look at your account. 

For more info on how to set up a case with them check out the EA Help website. If you prefer, you can also speak with them over ...

Hey @2007nandito, 

I'm afraid we don't have a way to add RP. 

If you've been seeing a lot of problems can you try running through the steps I linked above? Let me know if you're still having any issues after that. Thanks!

Hey @adadon012503, 

Are you also running into this same issue on one specific account? If you try logging in with other accounts it lets you connect? 

@fallinanjel2013 

Gotcha, thanks!

If you haven't already, can we try setting a different DNS on your Xbox to see if that makes a difference? I've seen some cases where setting a different DNS can help. 

You can change the DNS on your Xbox using the steps below: 

1. Open your Xbox Settings and go to General
2. Select Network Settings
3. Select Advanced Settings
4. Select DNS Settings
5. Select Manual
6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using ...

@isuprememajini 

It might be best to reach out to the EA Help team so they can pull up your account and take a look. I'm afraid we can't help with missing content here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website. You can also speak ...

Hi @0_0Nichita0_0, 

When you open a pack the items inside would be added to your account automatically, even if you don't actually see the pack opening animation. 

Have you had the chance to double-check and see if there's anything new on your account? Did you see if you might have more crafting metals than you did before? 

Hi @mindnightpanada, 

Has your friend checked their account privacy settings to make sure they have cross-play and invites enabled? 

Hey @BOBISBOBBUTBOB, 

As far as I know that isn't a supported resolution for Apex Legends. The lowest resolution the game supports is 960x540. 

Hey @Jaxxter12, 

There is no cross-platform progression in Apex Legends, I'm afraid. If you start playing on PS4 it would be with a fresh account. Your progress wouldn't carry over from PC. 

Hey @Bu11Rush, 

Has your friend checked his account privacy settings to make sure he has cross-play and invites enabled? I've seen some cases where that can cause issues like this. 

Hey @Bu11Rush, 

Has your friend checked his account privacy settings to make sure he has cross-play and invites enabled? I've seen some cases where that can cause issues like this. 

Hey @yoyowa1, 

I'm afraid this error usually points to corrupt data. You may need to reinstall the game in order to fix this. 

I know that can be time consuming, but if you're able to give it a shot please let me know if it helps with the error. Thanks! 

Hi @fallinanjel2013, 

Which datacenter are you usually connecting to? Have you tried switching to any others to test and see if it makes any difference? 

Hey @DustyF74, 

If you don't recognize the email address, it's possible that someone else was able to access the account. Please get in touch with the EA Help team as soon as you can so they can take a look and see if they can help you get logged back in. 

The links in my earlier post from this thread will help you set up a case with them. 

@reiketsunakira 

Got it, thanks!

Would it be possible to try moving it to an external storage device to see if that makes any difference? 

@AbstractedSpike 

Were you able to try running through the steps I linked in my last post? Are you still seeing the same issues? 

@mikusupremacy619 

What type of microphone are you using?