EA_Kent

Hi @abzolv, 

 

I saw a similar report recently where disabling audio enhancements in Windows actually helped stop this from happening. Would you mind giving that a try to see if it makes a difference for you? You can disable enhancements using the steps below: 

1. Open the Windows Control Panel

2. Click Hardware and Sound

3. Click Sound to open the Sound Properties window

4. Right-click your default sound device (it will have a green check mark)

5. Click Properties

6. Click the Enhancements tab

7. Check the box that says Disable all enhancements

8. Click Apply,...

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Hi @ParkRangerMon, 

 

It sounds like someone other than yourself may have accessed the account while you weren't using it. I'd recommend getting in touch with the EA Help team when you've got a chance so they can take a look. 

 

For more information on how to set up a case with them check out the EA Help website. 

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@PraetorOfOlea 

 

Thanks for sharing! That's good to know. I'm glad you were able to figure out what was happening. 

@Ajeezy06702 

 

Thanks!

 

That's actually something we're investigating and working on getting fixed. We appreciate your patience while we're looking into this. 

@L0G1CALSH00TER 

 

Just like the PC version, that usually points to an account region issue on Xbox. There are some locations where coins can't be purchased because of local laws. If you don't live in one of these places then your account might be set to the wrong region. 

 

It would be best to get in touch with Xbox Support so they can take a look at that. You can find more info on how to contact them at the Xbox Support site. 

 

 

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@Ajeezy06702 

 

Got it, thanks!

 

Does it always happen when you're on the squad banner screen at the beginning or end of a game? 

Hey everyone,

 

Account bans aren't something we'll be able to help with here on Answers HQ. If you haven't already please get in touch with the Terms of Service team so they can review your account. They will need to see if the account ban can be lifted. 

 

For more information on how you can set up a case with them check out the EA Help website. 

Hey @MSwampertEX, 

Thanks for the report!

 

The team is aware of this and they are currently investigating. 

Hi @Ajeezy06702, 

 

Which platform are you playing on? Are you running into any error messages or anything, or is the game just freezing up entirely? 

Hey @Staticlow7, 

 

Just to confirm, your other Origin account isn't set to a child account is it? 

Moved this over to the technical issues board for Apex Legends.

@shar125z 

 

Thank you! I appreciate it. 

 

Do you currently have your video card overclocked? If so, can you try reverting it back to the factory clock speed to test and see if that makes any difference? 

 

Also, if you currently have G-Sync enabled can you try disabling it to see if anything changes as well? 

 

Thanks again! 

Hi @shar125z,

 

Thanks for the info!

 

Would you also mind sharing a DxDiag when you have the chance? For more information on how to pull one up check out the EA Help website. Once you have the text file please share it here. Thanks again! 

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Hi @YUMSKIS_27, 

 

If you don't see any bans on the EA Help site, it would be best to set up a case with the EA Help team so they can take a look. The link in my previous post should help you get a case set up. 

@ElPolloZukulento 

 

You're welcome! 

Hi @BorgKapy83, 

 

Thanks for sharing! 

Have you been keeping an eye on your hardware temperatures and usage while Apex Legends is running? Have you seen anything out of the ordinary there? 

@ElPolloZukulento 

 

I haven't heard about any account bans just for crashes. There are some cases where I've seen people run into abandon penalties though, which is definitely rough. 

 

I know the team has been looking into the crashing issues that people have been seeing recently, but I'm afraid I don't have a time frame on when it might be fixed. Hopefully it's something we can get fixed soon so it stops happening. 

Hey @vizatta, 

 

Thank you for the report. We're looking into the crashing issues that players have been seeing. Thanks for bearing with us while we're investigating. 

Hey @ElPolloZukulento, 

 

Were you able to give it a shot? How did it go, if so?