EA_Kent

Hey @oozie-xyz, 

Have you tried starting up your PC in a Clean Boot to see if that helps? If there's anything else running that could be causing issues with Easy Anti-Cheat that may help to get around it. 

For more details on how to set up a Clean Boot check out the ...

Hey everyone, 

Thanks for the updates. Which datacenter(s) are you normally connected to? Does changing to another datacenter make any difference, or are you still running into this same error? 

Hey @bossbro2k17, 

Do you have any other user accounts on your Xbox? If so, what happens if you try playing Apex Legends on those other accounts? Do you still get stuck? I'm curious if this is only happening on this specific account, or if it's the same for all of them. 

Hey @bossbro2k17, 

Do you have any other user accounts on your Xbox? If so, what happens if you try playing Apex Legends on those other accounts? Do you still get stuck? I'm curious if this is only happening on this specific account, or if it's the same for all of them. 

@696969878 

Thank you for following up!

Have you tried starting your PC in a Clean Boot to see if that makes any difference? If there's anything else running that might be causing this that could help to get around it. 

You can find more details on how to set up a Clean Boot at the EA Help website. Let me know if you're ...

Hey @MagnusSwedenberg, 

Let's try out some troubleshooting to see if we can help stop the issues you've been seeing. 

A good place to start off would be with the basic connection troubleshooting steps from the EA Help website. I...

Hey there,

Errors like this can sometimes point to driver issues. Have you tried uninstalling and reinstalling your graphics drivers to see if that helps? 

@pvdo7jf1 

Sure thing! 

@mikusupremacy619 

Have you had the chance to try starting up your PC in a Clean Boot to see if that helps? If there's anything else running that could be causing issues that might help to narrow it down. 

For more information on how to set up a Clean Boot check out the ...

Hey @AnxiousMortifera, 

I definitely get the frustration. There are some things we can try which could help. 

Have you tried changing your DNS in Windows to see if that makes any difference? You can update it through the Windows TCP/IP Settings. For more info on how to get there check out the ...

@pvdo7jf1 

Ah, I see. That would do it, I'm afraid. It's the way the EA Account system is set up. There isn't a way around it, as far as I know. 

@Avesane 

Got it, thanks!

Hey @pvdo7jf1, 

Have you played Apex Legends on any other platforms or on any other accounts connected with this same EA Account? 

Hey @McNasties, 

Did you try using a different DNS to see if that makes a difference? I've seen some cases where that can help with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support we...

@ChAmUlAaCe 

You're also using an AMD video card? If you're already on the most recent drivers and this is still happening, have you tried disabling Radeon Boost in your Radeon Software to see if that helps? 

Hey @DJEDiii47, 

Just to confirm, this was a Club that you had created yourself? 

@yoyowa1 

Nice! I'm glad to hear it helped. Thanks for following up and letting me know! 

@BOBISBOBBUTBOB 

Gotcha!

You might need to adjust the resolution in NVIDIA Control Panel in order for it to run at a lower res. 

@Avezue 

Thank you! I appreciate the screenshot. When did you first notice it was missing?