EA_Kent

@Lone_WoIff 

 

I'm afraid the only way to get around that would be closing the other game. EAC isn't set up to run for more than one game at the same time. 

@ManOfMayhem8 

 

Are you getting a particular error code? If so, what is the error code you've been seeing? 

Hi @WrathOnMe, 

 

We've been working on fixing some issues since the most recent patch. The team has been sharing updates on the Respawn Twitter channel over the past few days. The most recent update went out yesterday: 

 

Thanks for being patient with us while we're working on getting these issues fixed. 

@DijabolikLV 

 

Thanks for giving that a shot. 

When you've got the chance would you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this t...

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@ddommett 

 

Got it, thanks!

 

Is there anything you can think of that is happening beforehand? Is it happening after you're downed, for example? 

@ManOfMayhem8 

 

Got it, thanks!

 

Do you have Apex Legends installed on an external hard drive, or is it saved to the drive that's built into your PS4? 

Hey @ManOfMayhem8, 

 

Just to confirm, there aren't any other downloads running at the same time? 

Hey all,

 

Since this is a pretty old thread that hasn't been active for a while I am going to lock it to prevent necro-posting. 

 

If you need some help or have a question, feel free to post a new thread, and we can take a look. Thanks! 

@PersischerBruder 

 

Excellent! Thanks for letting me know it helped. 

@ddommett 

 

Does it happen every game, or is it hit and miss? 

Hi @MudaBlues,

Thank you for sharing your feedback! I just wanted to let you know that I moved your thread over to the General Feedback board.

@PersischerBruder 

 

Thank you!

 

Looking through the diagnostic section it seems like some Windows processes have been crashing. Have you had the chance to try running the Windows System File checker to see if finds any issues? I am wondering if that might be what's causing the errors in Easy Anti-Cheat. 

 

For more info on how to run the System File Checker visit the ...

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@Frosty20203 

 

Thanks for following up! 

@darrenmorton402 

 

You're welcome! 

Hi @Nukie54, 

 

Which platform are you playing on? 

Hi @Nukie54, 

 

Which platform are you playing on? 

Hi @darrenmorton402, 

 

Usually this happens when you live in a location where packs can't be sold because of local laws. If you don't live in one of these locations it may be an issue with the location settings on your account. If your account is set to the wrong location it could cause issues with the pack store. 

 

I'd recommend double-checking and making sure that your account location is set correctly. If you're having any trouble please reach out to the EA Help team so they can pull up your account and take a look. 

For more info on how to set up a case with them check out the ...

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Hi @Frosty20203, 

 

Thank you for writing this up. 

 

Just wanted to give you a heads-up, I moved your thread over to the Bug Reports board. 

@PersischerBruder 

 

When you've got the chance can you share a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. 

 

Once you have the text file please attach it to this thread. Thanks! 

... Read more

@McNasties 

 

Thanks for following up! I'm glad to hear you were able to figure out a workaround.