devtrackers.gg → EA_Lanna

EA_Lanna

31 Jan

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31 Jan 12:05 EA_Lanna on Forums - Thread - Direct

I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confi...

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31 Jan 09:59 EA_Lanna on Support Forums - Thread - Direct

Hi @YinYao1105,

Thanks for making your post once more and in the language of the board. Thanks also for reaching out to us on Answers HQ.

Unfortunately, you're through to the forum team on here on Answers HQ. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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31 Jan 08:14 EA_Lanna on Support Forums - Thread - Direct

Hi @YinYao1105,

At the moment the following languages are supported on Answers HQ:

...

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31 Jan 07:38 EA_Lanna on Forums - Thread - Direct

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

@EA_Help wrote:

You may have bans or suspensions that don't show on this page.

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

26 Jan

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26 Jan 15:31 EA_Lanna on Support Forums - Thread - Direct

Hi @qfviag2aqdva,

Yes, Steam accounts can be unlinked. Saying that, there are risks involved. For example:

@EA_Help wrote:

Once you unlink a platform account (like Steam) from your EA Account and link it to a new EA Account, you can’t unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

Follow our steps if you still want to ...

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26 Jan 13:40 EA_Lanna on Forums - Thread - Direct

Thanks for sharing. There is a SWGOH board set-up on the over on the SWGOH Forums for feedback that would be great for this and the Studio team do monitor those boards too.

...

24 Jan

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24 Jan 16:40 EA_Lanna on Forums - Thread - Direct

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome...

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24 Jan 15:20 EA_Lanna on Forums - Thread - Direct

@Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on...

16 Jan

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16 Jan 09:39 EA_Lanna on Support Forums - Thread - Direct

Hi @xSteppenxWolfx,

I'm sorry, this isn't something we can look into on the forums. If you believe the ban was mistakenly added to your account by EA, then you can send in an appeal to the Terms of Service (ToS) team. This FAQ will be a helpful guide for all things ...

12 Jan

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12 Jan 14:24 EA_Lanna on Support Forums - Thread - Direct

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. I'm afraid we aren't able to look into those and we have no impact on the outcome of those investigations either.

You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

11 Jan

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11 Jan 14:06 EA_Lanna on Forums - Thread - Direct

Hi @ujungkulon,

Unfortunately, no. We cannot look into your ban or your account here on Answers HQ. You'd need to contact the Terms of Service team directly.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely...

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11 Jan 13:58 EA_Lanna on Forums - Thread - Direct

Hi @ujungkulon,

I'm afraid we're not able to investigate or review any account actions on the forums.It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: ...

10 Jan

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10 Jan 09:14 EA_Lanna on Support Forums - Thread - Direct

At the moment the following languages are supported on Answers HQ:

...

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10 Jan 07:31 EA_Lanna on Support Forums - Thread - Direct

I'm sorry, we wouldn't be able to help you out with bans, on Answers HQ. We do have a dedicated Terms of Service (ToS) team that handles Sanctions and Bans on accounts that can look into this for you though. You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

09 Jan

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09 Jan 14:39 EA_Lanna on Support Forums - Thread - Direct

Hi @HokluMaster, Ok, thanks so much for double-checking for me. We may need a bit more information, could you please check your inbox here on Answers HQ for any DMs from the forum team? You can find your 'Inbox' in the dropdown menu under your username in the top right corner of the forum.

- EA_Lanna

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09 Jan 11:58 EA_Lanna on Support Forums - Thread - Direct

Thanks for taking the time to post. You've put a lot of effort into that message. You're through to the forum team unfortunately. Here on Answers HQ, we won't know why your EA account might be banned and we cannot effect the outcome of a ban appeal either, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

05 Jan

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05 Jan 13:25 EA_Lanna on Support Forums - Thread - Direct

Hi @chasseur76620,

I'm afraid we aren't able to look into EA Account/In-game bans and we have no impact on the outcome of those investigations either. Our Live support team would be in the same boat as ourselves, sorry, but our Terms of Service team can take a look into the ban for you.

Send in an appeal to them if you believe there's been some sort of mix-up with the application of that ban. This guide will help you learn how to reach out to them and includes some advice on filling out the webform: ...

04 Jan

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04 Jan 15:03 EA_Lanna on Support Forums - Thread - Direct

@Asmodeus566 is correct, we can't help look into EA Account or in-game bans here on Answers HQ but our Terms of Service team can take a look. Please ...

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04 Jan 14:44 EA_Lanna on Support Forums - Thread - Direct

Hi @liujinxuan,

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We aren't equipped to look into bans or suspensions, that can only be done by our Terms of Service team.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how m...

Comment

04 Jan 12:57 EA_Lanna on Support Forums - Thread - Direct

Hi @liujinxuan,

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...