devtrackers.gg → EA_Lanna

EA_Lanna

24 Feb

Comment

24 Feb 08:15 EA_Lanna on Support Forums - Thread - Direct

Hi @OGmilkweeb,

We can't look into this for you on Answers HQ but our Terms of Service (ToS) team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. The ToS team will review that situation and reach back out to you via email once that investigation is complete to share the outcome of it.

Thanks,

...

Comment

24 Feb 07:35 EA_Lanna on Forums - Thread - Direct

Hi @TenshiSubaru,

Thanks for reaching out to us on Answers HQ, but you're through to the forum team. On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can, sorry.

You're looking for the Terms of Service (ToS) team, they would exclusively help look into ban cases. If you genuinely believed there was some sort of mix-up with the application of a ban, ToS can be reached by ...

23 Feb

Comment

23 Feb 16:21 EA_Lanna on Support Forums - Thread - Direct

Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:

The EA Help website - Phone/Chat/Email - Availability may vary
...

Comment

23 Feb 10:41 EA_Lanna on Support Forums - Thread - Direct

Closing thread to limit necroposting. Moved new posts into current bug report thread here: https://answers.ea.com/t5/Bug-Reports/Rank-resetting-to-Rookie-Users-gaining-0-RP/m-p/12302439#M9414...

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by g...

Comment

23 Feb 09:00 EA_Lanna on Support Forums - Thread - Direct

Can you double-check the skins tab and see what shows up there atm?

Go to the Loadout tab.
Click the Skins tab.
If you have an Heirloom or Prestige item, you’ll see it in the bottom-right corner of your screen.
Check Equip to use it in-game.

Heirloom or Prestige items appear with an Equip checkbox in the Skins tab from your Loadout.

- EA_Lanna

22 Feb

Comment

22 Feb 09:34 EA_Lanna on Forums - Thread - Direct

Hi @apexyyds1315,

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

21 Feb

Comment

21 Feb 08:13 EA_Lanna on Support Forums - Thread - Direct

If I understand things correctly, from what you've shared, it sounds like you're having issues logging into the Steam account. . You'd need to reach out to Steam directly for Steam accou...

Comment

21 Feb 07:13 EA_Lanna on Support Forums - Thread - Direct

Hi @s5kig1m3c1qh,

If you suspect your account may have been hacked, I would strongly encourage you to go through resetting these security steps. From there please ...

17 Feb

Comment

17 Feb 07:07 EA_Lanna on Forums - Thread - Direct

Hi folks,

I'm closing the thread out here to limit necroposting. Future readers, please follow the advice shared in the thread to get further assistance with any bans/suspensions you may have.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take p...

Comment

17 Feb 06:55 EA_Lanna on Forums - Thread - Direct

We wouldn't have the answer for that on Answers HQ. Bans and suspensions would be handled exclusively by our Terms of Service team.

All the available information relating to EA bans and suspensions can be found in these two EA Help articles though if you'd like to learn more about bans and suspensions:

16 Feb

Comment

16 Feb 06:58 EA_Lanna on Support Forums - Thread - Direct

Hi,

I'm sorry to hear that. It's never a great feeling to discover your account has been compromised and banned. We really can't look into this from the forums though. The Terms of Service team is the only team who handles ban. To have this looked into to see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by filling out the webform and that'll send in an appeal to that team.

In the meantime, if you're concerned someone's hacked your account, please double-check you've gone through resetting as many of the ...

15 Feb

Comment

15 Feb 15:02 EA_Lanna on Support Forums - Thread - Direct

Hi @eviiiannnn,

I'm sorry but we're limited in the support we can offer on Answers HQ. We don't have any ability to make changes to your EA account, can't grant access to the game, lift locks or fast track things.

There is no alternative method to have your ban looked into either. The Terms of Service team will need to review this for you, getting that ban appeal sent in using the steps I shared in my earlier post will be the only way to have this reviewed further at this point.

- EA_Lanna

____________________________________________________________

＊Accept as Solution butto...

Comment

15 Feb 14:48 EA_Lanna on Support Forums - Thread - Direct

Hi @eviiiannnn,

I'm sorry, I'm afraid we can't look into this for you, on Answers HQ, but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.

- EA_Lanna

31 Jan

Comment

31 Jan 12:05 EA_Lanna on Forums - Thread - Direct

I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confi...

Comment

31 Jan 09:59 EA_Lanna on Support Forums - Thread - Direct

Hi @YinYao1105,

Thanks for making your post once more and in the language of the board. Thanks also for reaching out to us on Answers HQ.

Unfortunately, you're through to the forum team on here on Answers HQ. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

Comment

31 Jan 08:14 EA_Lanna on Support Forums - Thread - Direct

Hi @YinYao1105,

At the moment the following languages are supported on Answers HQ:

...

Comment

31 Jan 07:38 EA_Lanna on Forums - Thread - Direct

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

@EA_Help wrote:

You may have bans or suspensions that don't show on this page.

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

26 Jan

Comment

26 Jan 15:31 EA_Lanna on Support Forums - Thread - Direct

Hi @qfviag2aqdva,

Yes, Steam accounts can be unlinked. Saying that, there are risks involved. For example:

@EA_Help wrote:

Once you unlink a platform account (like Steam) from your EA Account and link it to a new EA Account, you can’t unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

Follow our steps if you still want to ...

Comment

26 Jan 13:40 EA_Lanna on Forums - Thread - Direct

Thanks for sharing. There is a SWGOH board set-up on the over on the SWGOH Forums for feedback that would be great for this and the Studio team do monitor those boards too.

...

24 Jan

Comment

24 Jan 16:40 EA_Lanna on Forums - Thread - Direct

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome...