devtrackers.gg → EA_Lanna

EA_Lanna

24 Nov

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24 Nov 09:08 EA_Lanna on Forums - Thread - Direct

No worries, check out these links below:

How to contact us about bans or suspensions: This is how you get to the webform...

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24 Nov 08:52 EA_Lanna on Forums - Thread - Direct

Hi @55412765,

Cheeseman won't know your ban duration, no-one on this forum will. Please follow the advice I shared in my initial post to get help with this one.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definit...

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24 Nov 08:45 EA_Lanna on Forums - Thread - Direct

I can't help you figure out how to circumvent a permaban. Bans are added by Terms of Service for a reason and we won't offer support or advice on how to get around those bans.

All we can do for you is share a link to more information about bans, why bans are added and how to appeal them if the rules weren't broken: ...

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24 Nov 08:37 EA_Lanna on Forums - Thread - Direct

Suspensions can vary depending on the account history and the activity that led to the action being taken.

In many cases a suspension will last a week while a ban is permanent, but you should also receive an email with more information regarding any action taken on your account. Could you check out your email inbox (spam and junk folders too just incase) for an email from the address '[email protected]'

If you're not finding that email feel free to ...

23 Nov

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23 Nov 15:32 EA_Lanna on Support Forums - Thread - Direct

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into if you believe there's some sort of a mix-up there and the rules weren't broken. To reach them, ...

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23 Nov 09:07 EA_Lanna on Support Forums - Thread - Direct

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ, nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same ...

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23 Nov 08:27 EA_Lanna on Support Forums - Thread - Direct

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same ...

22 Nov

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22 Nov 17:07 EA_Lanna on Forums - Thread - Direct

I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.

If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your ...

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22 Nov 16:49 EA_Lanna on Forums - Thread - Direct

Ah I see. You're on the right board already! If you're missing mods, please get in touch with the EA Help Support team. They should be able to restore your mods. This guide will share how to contact them for SWGOH cases:

...

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22 Nov 16:21 EA_Lanna on Support Forums - Thread - Direct

Hi @7bev9jrj0n,

If there is no email in your inbox/spam/junk folders from the address: [email protected], please get in touch with the support team. Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. The support team will examine things to better to understand what might be happening to that case for you from there.

- EA_Lanna

16 Nov

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16 Nov 12:42 EA_Lanna on Support Forums - Thread - Direct

At the moment the following languages are supported on Answers HQ:

English
...

12 Nov

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12 Nov 11:13 EA_Lanna on Support Forums - Thread - Direct

We wouldn't have that insight into your account ban. If you feel like there's been some mistake with the application of that ban and that you've never broken the rules, I'd suggest popping in an appeal to the Terms of Service team. They handle any bans or suspensions and can take a look into this for you.

11 Nov

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11 Nov 07:33 EA_Lanna on Support Forums - Thread - Direct

Hi @Cartiierjuju,

I'm sorry, this isn't something that would be overturned. If a ban or suspension was correctly added for rule-breaking, it's there to stay.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing...

09 Nov

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09 Nov 13:59 EA_Lanna on Forums - Thread - Direct

Hi @RonRightDown,

The ban might not be related to that. We wouldn't have that insight from the forums though. If you feel like there's been some mistake with the application of that ban and that you've never broken the rules, I'd suggest popping in an appeal to the Terms of Service team. They handle any bans or suspensions and can take a look into this for you.

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09 Nov 11:38 EA_Lanna on Support Forums - Thread - Direct

To appeal any ban or suspension you'll need to contact our Terms of Service team with these steps. It is not something we're able to review on the forums unfortunately.

- EA_Lanna

___________________... Read more

29 Oct

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29 Oct 10:08 EA_Lanna on Forums - Thread - Direct

Hi @mightysack,

It sounds like your account was originally set-up with a date-of-birth that'd make it a child account.

Legally, child accounts have to have restrictions in place to protect children while they are online, such as disabling chat options. Because of these laws, the support team cannot adjust the Date of Birth lightly. They need to ensure the account owner is the age they claim to be before they can make any changes to the Date of Birth registered to the child account.

If you've entered the wrong Date of Birth and need it changed, then you'd need to work with the support team and supply what they need to m... Read more

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29 Oct 09:22 EA_Lanna on Support Forums - Thread - Direct

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to investigate this and see if the ban can be lifted and it sounds like they have.

If they determined that the ban was correctly applied and should remain in place, I'm afraid that means the account will stay banned.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitti...

28 Oct

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28 Oct 08:28 EA_Lanna on Support Forums - Thread - Direct

This is the Answers HQ forums, you are currently posting on them in order to ask your question. We, the forum staff working on the forums, won't be able to help with banned cases. I hope that explains that more clearly.

If there's been some mix-up with a ban please ...

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28 Oct 08:22 EA_Lanna on Support Forums - Thread - Direct

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service, they aim to send one out when a sanctions applied. This article might also help, it shares more about Apex and the rules: "...

27 Oct

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27 Oct 15:28 EA_Lanna on Support Forums - Thread - Direct

Hi @Bostonking42,

It's been a while since this thread was last active so I'll lock it here to limit further necroposting. If you have a similar issue and can't spot an active thread on it, please feel free to pop open a new thread and add some more inform...