devtrackers.gg → EA_Lanna

EA_Lanna

13 Apr

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13 Apr 10:47 EA_Lanna on Support Forums - Thread - Direct

Hi @takumi200820,

At the moment the following languages are supported on Answers HQ:

...

11 Apr

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11 Apr 10:52 EA_Lanna on Support Forums - Thread - Direct

Hi @a1435130,

Thank you for calling to attention the attachment. I've updated my post as a result.

On a different note, are you claiming to be the OP in this thread on another forum account??

- EA_Lanna

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07 Apr

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07 Apr 09:57 EA_Lanna on Support Forums - Thread - Direct

Hi @kazumin14211322,

At the moment the following languages are supported on Answers HQ:

...

06 Apr

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06 Apr 18:18 EA_Lanna on Support Forums - Thread - Direct

Thanks for popping up the screenshot with the error code. Can you answer those questions also, please? Without this information, there's not much to go off of.

@EA_Lanna wrote:

Are you purchasing the coins in-game with the overlay or in the client?

Have you recently changed the payment method or the card connected to EA?

Can you check that the region is displaying the correct one for you?

I'd also add, if you're using a VPN while playing, to turn it off and try again.

Thanks,

EA_Lanna

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06 Apr 15:17 EA_Lanna on Support Forums - Thread - Direct

Thanks for checking. It would have been great if that sorted it but if not, something else is happening there. Could you read through these questions and pop up the answer, please?

Are you purchasing the coins in-game with the overlay or in the client?
Have you recently changed the payment method or the card connected to EA?
Can you check that the region is displaying the correct one for you?
Was there an error code associated with the error message? e.g. 'Error 1001', 'E...

Comment

06 Apr 14:20 EA_Lanna on Support Forums - Thread - Direct

Thanks, @tluisz.

Here's a guide for cleaering the EA App cache:

Clear cache to fix problems with your games

- EA_Lanna

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06 Apr 14:18 EA_Lanna on Support Forums - Thread - Direct

Could you try clearing your app cache? It's helped a few others who also ran into this error message. Are you using the EA App or Steam Client?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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06 Apr 10:15 EA_Lanna on Support Forums - Thread - Direct

Hi @MarinMagiccTtv,

I'm sorry, If you think there's been a mix-up with a ban application, you'll need to reach out and appeal this with the Terms of Service team. That's not something we can review or change on the forums. ...

05 Apr

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05 Apr 15:45 EA_Lanna on Support Forums - Thread - Direct

I've merged your thread with this existing one. Please read my post above.

We ask all members to use the supported language of the board so everyone can understand and be a part of the discussion. Please ensure your posts and threads are shared in the language of the board you're posting on. The board you joined are supported in English. If you'd like to learn more about how to navigate Answers HQ, this guide will help with that:

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05 Apr 15:08 EA_Lanna on Support Forums - Thread - Direct

At the moment the following languages are supported on Answers HQ:

...

04 Apr

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04 Apr 16:01 EA_Lanna on Forums - Thread - Direct

Hi @BlitzkriegArmada,

This isn't a new occurrence. It happens twice a year, every year in-game. Daylight savings time (DST) will mean the times in-game are going to go forward an hour or back an hour depending. As the company is based in America, when DST happens over there, the time change comes into effect in-game for everyone. It can catch you by surprise if you're not keeping an eye out for the change.

If you'd need to update your payout time, this guide will share how: Change your reward payout ti...

03 Apr

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03 Apr 17:28 EA_Lanna on Support Forums - Thread - Direct

Thanks, @shadowknightszs. I hope you can get this sorted out asap once you're in touch with them. All the best.

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and...

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03 Apr 11:17 EA_Lanna on Support Forums - Thread - Direct

Hi @shadowknightszs,

You'd attach it to your EA Help ticket. Follow the steps shared in this guide if you get stuck:

How to attach a file to your EA Help ticket

- EA_Lanna

31 Mar

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31 Mar 11:26 EA_Lanna on Support Forums - Thread - Direct

Hi @SaucyPawws,

I'm not sure what happened yesterday with your case but earlier today the Support team were experiencing some technical difficulties, that might have been part of the delay. They're back up again now, could you try again?

29 Mar

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29 Mar 08:22 EA_Lanna on Support Forums - Thread - Direct

Hi @wrongimages,

At the moment the following languages are supported on Answers HQ:

...

24 Mar

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24 Mar 10:02 EA_Lanna on Forums - Thread - Direct

At the moment the following languages are supported on Answers HQ:

...

22 Mar

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22 Mar 16:08 EA_Lanna on Support Forums - Thread - Direct

Hi @Takuache_cuh838,

This thread is quite old and is being locked here to avoid further necroposting.

If you're experiencing a similar issue now please feel free to start a new thread if you're unable to find a more recent topic on the subject, thanks.

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too butto...

21 Mar

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21 Mar 09:17 EA_Lanna on Support Forums - Thread - Direct

Hi @9yetb36jhd,

At the moment the following languages are supported on Answers HQ:

...

03 Mar

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03 Mar 09:29 EA_Lanna on Support Forums - Thread - Direct

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please fill in the webform and our Terms of Service team will review it. This EA Help article will guide you through that process. They'll aim for a 72...

02 Mar

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02 Mar 08:31 EA_Lanna on Support Forums - Thread - Direct

Thanks for reaching out. It might just need a wee bit of troubleshooting. Can you try the following steps please:

Fully close out all games and background apps
Sign out of your EA account and s...