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Hi @SaucyPawws,
I'm not sure what happened yesterday with your case but earlier today the Support team were experiencing some technical difficulties, that might have been part of the delay. They're back up again now, could you try again?
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Hi @SaucyPawws,
I'm not sure what happened yesterday with your case but earlier today the Support team were experiencing some technical difficulties, that might have been part of the delay. They're back up again now, could you try again?
Read more
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too butto...
Hi @ID2b666,
I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please fill in the webform and our Terms of Service team will review it. This EA Help article will guide you through that process. They'll aim for a 72...
Read moreHi @quack_8P,
Thanks for reaching out. It might just need a wee bit of troubleshooting. Can you try the following steps please:
Hi @OGmilkweeb,
We can't look into this for you on Answers HQ but our Terms of Service (ToS) team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. The ToS team will review that situation and reach back out to you via email once that investigation is complete to share the outcome of it.
Thanks,
...
Read moreHi @TenshiSubaru,
Thanks for reaching out to us on Answers HQ, but you're through to the forum team. On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can, sorry.
You're looking for the Terms of Service (ToS) team, they would exclusively help look into ban cases. If you genuinely believed there was some sort of mix-up with the application of a ban, ToS can be reached by ...
Read moreHi @lILANESII,
Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by g...
Hi @lILANESII,
Can you double-check the skins tab and see what shows up there atm?
- EA_Lanna
...
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Hi @apexyyds1315,
I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...
Read moreHi @noosie,
If I understand things correctly, from what you've shared, it sounds like you're having issues logging into the Steam account. . You'd need to reach out to Steam directly for Steam accou...
Read moreHi @s5kig1m3c1qh,
If you suspect your account may have been hacked, I would strongly encourage you to go through resetting these security steps. From there please ...
Read more____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take p...
Read moreHi @ohmib0d,
We wouldn't have the answer for that on Answers HQ. Bans and suspensions would be handled exclusively by our Terms of Service team.
All the available information relating to EA bans and suspensions can be found in these two EA Help articles though if you'd like to learn more about bans and suspensions:
Read moreHi,
I'm sorry to hear that. It's never a great feeling to discover your account has been compromised and banned. We really can't look into this from the forums though. The Terms of Service team is the only team who handles ban. To have this looked into to see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by filling out the webform and that'll send in an appeal to that team.
In the meantime, if you're concerned someone's hacked your account, please double-check you've gone through resetting as many of the ...
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＊Accept as Solution butto...
Hi @eviiiannnn,
I'm sorry, I'm afraid we can't look into this for you, on Answers HQ, but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
...
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