devtrackers.gg → EA_Lanna

EA_Lanna

05 May

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05 May 12:04 EA_Lanna on Support Forums - Thread - Direct

Hi @9top7338fszj,

That's great. Thanks for getting back and letting us know it's sorted for you.

Enjoy!

- EA_Lanna

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05 May 11:22 EA_Lanna on Support Forums - Thread - Direct

Hi @siulun1224,

Ahh delighted to hear that. Thanks for looping back in to confirm that.

Have fun!

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Lev...

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05 May 11:05 EA_Lanna on Support Forums - Thread - Direct

Marked as Solution for Visibility Purposes

Hi Folks,

This should now be fixed. Please log out, restart and log back in. The items should reappear.

Do let us know how you get on with those steps.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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05 May 10:46 EA_Lanna on Support Forums - Thread - Direct

Hi @PlumzArtifacts,

Please try to log out, restart and log back in. Let us know if that does the trick for you.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help...

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05 May 10:10 EA_Lanna on Support Forums - Thread - Direct

Hi @Reegslol,

Did this happen after downloading the patch. Try a quick restart and log back in to check if the missing items are now showing up for you?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊X...

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05 May 09:45 EA_Lanna on Forums - Thread - Direct

Hi @Yuwel15,

Account merges, depending on the situation, can be performed. However your progress won't combine, it will reset/wipe both accounts involved with the merge. If you're looking to hold onto your progress, I wouldn't suggest an account merger.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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05 May 09:43 EA_Lanna on Support Forums - Thread - Direct

Hi @9top7338fszj,

Could you try a quick restart and log back in to check if it now shows up for you please?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Le...

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05 May 09:21 EA_Lanna on Support Forums - Thread - Direct

Hi @siulun1224,

Thanks for reaching out and letting us know. Could you try a quick restart and check if the missing items are now showing up for you?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
...

04 May

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04 May 10:43 EA_Lanna on Support Forums - Thread - Direct

If you feel the ban was mistakenly placed on your account, it would be best to fill out the webform so Terms of service can look into that for you.

Please read through our thread for EA Bans and Suspensions to learn more about the webform, bans and suspensions: ...

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04 May 09:58 EA_Lanna on Support Forums - Thread - Direct

Hi @betemcskeet,

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get...

22 Apr

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22 Apr 14:40 EA_Lanna on Support Forums - Thread - Direct

Hi @starlord9085,

The support team are unable to lift bans as are we, the forum staff. It would be best to chat to Terms of Service. They take a look into bans and will get back to you on it. You can connect with them by ...

17 Apr

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17 Apr 13:33 EA_Lanna on Support Forums - Thread - Direct

I'm afraid @CarbonCarl is correct, the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: ...

08 Apr

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08 Apr 13:45 EA_Lanna on Forums - Thread - Direct

Hi @iabryxa,

I won't have that information to offer a guesstimate. If you are experiencing the same bug Respawn are investigating at the moment, it is a matter of waiting for updates from Respawn on this.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencin...

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08 Apr 13:41 EA_Lanna on Forums - Thread - Direct

Hi @iabryxa,

That sounds about right. From the tweet you've shared, Respawn are currently investigating the bug. They've shared in the same tweet, that Respwan will keep players informed with updates. Keep an eye on that Twitter account for news and updates on this.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too butto...

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08 Apr 13:35 EA_Lanna on Forums - Thread - Direct

Ok, thanks for reaching out. I'll note your thread. As it's related to account changes made on your EA account, this will require the support team to review it and escalate it as needed. Please get in touch with them through one of the following channels:

EA Help website - Phone/Chat...

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08 Apr 13:21 EA_Lanna on Forums - Thread - Direct

Cosmetics won't go missing for updating the email address on your EA account so something else happened there. Can you walk me through what happened and what you mean by 'switching' to clarify that? Did you switch the EA accounts linked to your consoles by unlinking and relinking to a different EA account?

- EA_Lanna

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＊Accept as Solution button- If a post answers your question please let...

07 Apr

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07 Apr 14:46 EA_Lanna on Forums - Thread - Direct

Hi @Fergjeezy357,

I'm afraid this is not an issue we can assist you with. In our thread: How to change your reward payout time we advise the following:

...

31 Mar

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31 Mar 18:55 EA_Lanna on Support Forums - Thread - Direct

If you haven't included that information in your first appeal, it could be added to your second appeal if you felt it's relevant to your ban case and would help the Terms of Service team with their investigation.

A heads up also, I've just edited your post to remove the name of another player. If you suspect someone's cheating, those reports would need to be ...

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31 Mar 17:24 EA_Lanna on Support Forums - Thread - Direct

It sounds like you've submitted an appeal already and heard back from Terms of Service.

In terms of what you can do, you have the option to have the ban reviewed one more time, on the condition that you include additional information that wasn't shared in the previous appeal relevant to the ban.

Essentially if you have information you think would help with the investigation, that you didn't share before, submit a second appeal and be sure to include that information. Terms of Service will then look into things once more on your behalf and get back to you as soon as they can.

...

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31 Mar 13:57 EA_Lanna on Support Forums - Thread - Direct

Hi @McNugg3t999,

Ok thanks for that. When did that error message start appearing for you? Also, could you pop up a screenshot of the error message you're seeing please?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make us...