Hi @iabryxa,
Ok, thanks for reaching out. I'll note your thread. As it's related to account changes made on your EA account, this will require the support team to review it and escalate it as needed. Please get in touch with them through one of the following channels:
Hi @iabryxa,
Cosmetics won't go missing for updating the email address on your EA account so something else happened there. Can you walk me through what happened and what you mean by 'switching' to clarify that? Did you switch the EA accounts linked to your consoles by unlinking and relinking to a different EA account?
- EA_Lanna
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Hi @Fergjeezy357,
I'm afraid this is not an issue we can assist you with. In our thread: How to change your reward payout time we advise the following:
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Hi @Reawono_o,
If you haven't included that information in your first appeal, it could be added to your second appeal if you felt it's relevant to your ban case and would help the Terms of Service team with their investigation.
A heads up also, I've just edited your post to remove the name of another player. If you suspect someone's cheating, those reports would need to be ...
Read moreHi @Reawono_o,
It sounds like you've submitted an appeal already and heard back from Terms of Service.
In terms of what you can do, you have the option to have the ban reviewed one more time, on the condition that you include additional information that wasn't shared in the previous appeal relevant to the ban.
Essentially if you have information you think would help with the investigation, that you didn't share before, submit a second appeal and be sure to include that information. Terms of Service will then look into things once more on your behalf and get back to you as soon as they can.
...
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hi @Ka1ips0,
Ban appeals are taking longer than usual currently due to a relatively high number of cases. Reports from other players on the forum suggest that the average response time is quite long at the moment. As a result, it may take a while before you hear back from the Terms or Service team.
If you have already ...
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Hi @Santa_Zray,
Unfortunately we're not equipped to assist with these cases from the forum. However by connecting with the Terms of Service team about the case, you did the correct thing.
In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: ...
Read moreHi @E9ine_AC,
2 months sounds longer than the reports I've been seeing on AHQ. If you could relay this for me; I'd suggest they too get in touch with the support team so an agent can check the case is working it's way to Terms of Service as intended.
- EA_Lanna
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Hi @BTAB87,
In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team but 2 months sounds longer than any report we've seen come through on the forums for a single appeal.
Could you please connect with the support team for confirmation the tickets in the correct queue please? They'll double check that case number for you to help ease concerns and if it failed to enter the correct queue/send to Terms of Service the advisor will correct that asap. If it's ...
Hi @ELGotzy,
I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more in...
Read moreHi @Deathsushiva,
Sorry to hear it's taking this long for you to receive a response on your ban appeal. Other players on the forum shared similar stories that suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. I'm afraid we don't have a specific ETA for you as that will depend on their incoming volume. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected]....
Read moreHi @Macahan001,
I'm sorry, there isn't a specific ETA we can offer you for hearing back on your ToS case.
Reports from other players on the forum suggest that the average response time is quite long at the moment. It may be a bit longer before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].
- EA_Lanna
...
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Read moreHi @Trying_ASAP,
In regards to a response time, you are not alone in waiting this long. Many other players on this forum report similar wait times. Reports suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team again. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].
You've mentioned you've already heard back from them twice and have sent...
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make us...
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