EA_Lanna

Hi @Dubunzz and @ekallday822,

If you're account has been compromised please start with reporting this to the support team and resecuring your accounts. I'll outline below the steps to follow:

1. Contact Support: To start, please send in a Help Ticket to our support team asap through ...

＊Accept as Solution b...

Hi @glzp502,

No, not your computer. That's not something EA do to the best of my awareness.

It's likely the EA account you're logging in with received the ban. I really wouldn't be able to help offer any insights into your specific ban though if you do have one.

Please follow the advise I've shared above to appeal the ban. If you're not sure it even is a ban, reach out to the support team, they'll let you know if your accounts been banned.

- EA_Lanna

Hi @glzp502,

Thank you for sharing that context. If there's been no case created yet to appeal your ban, there's nothing for Terms of Service to be able to respond to. Creating a thread or post on the forums wouldn't count, we can't help with ban account cases through here.

I'd recommend starting with filling out the webform to create a Terms of Service case if you believe the ban on your EA Account/game was placed mistakenly. The advice in this FAQ will help you do that: ...

Hi @glzp502, 

That's most unusual. I'm not sure why it went without a response. Definitely link in with the support team and they'll double check the ticket for you and help get it to Terms of Service.

Head over to help.ea.com and then select 'Contact Us' to start filling out the help ...

Hi @glzp502, 

It sounds like you filled out the webform and haven't heard back yet. Is that right? 

- EA_Lanna

Hi @chenshanxinsad, 

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna

Hi @FAO241, 

Thanks for creating this thread. I'm afraid this board is supported in English and we ask all members to post in the language of that board. If you'd like to join in on this board, please ensure your posts and threads and shared in English. 

However if you'd like to continue with French, we do have French supported language boards on Answers HQ to facilitate that here: ...

HI @OldmanFox69,

I know it's frustrating. Neither the support team or us on the forums have the ability to handle banned account cases. 

The only team who can look into that ban for is Terms of Service. Have you filled out the webform to send in a ticket to them? 

- EA_Lanna

Hi @ToNgTeAl, 

If you think your ban or suspension was a mistake, do reach out again and include any additional information you feel would help with the investigation.  Here is how to get in touch with Terms of Service about it.

- EA_Lanna

Hi @r-sYnce, 

If you disagree or feel the rules were not broken, you can appeal the ban once more with Terms of Service if you can include any additional information you think may be relevant.  Please check out this EA Help guide for guidance on how to do get back in touch with them: How to get more information about my ban or suspension

- EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this but...