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Hi @Flardryn01,
Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "...
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Hi @Flardryn01,
Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "...
Read moreHi @Flardryn01,
I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you'd like to appeal the ban. Please check out this EA Help guide for guidance on how to do that: ...
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @916b076f,
I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "...
Read moreHi @Lukstas,
I've edited your two posts to remove the prohibited word and the YouTube link which also contained the prohibited word. You were sanctioned in-game for using it by the Terms of Service team, so you should know that it's not ok to use on the forums either. Please make sure to follow the forum rules when engaging on Answers HQ in future.
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Read moreHi @KooKZ1,
The 'My Ban History' page mentioned this in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Not all bans will appear there. Please check your emails for an email from EA notifying you about a ban/suspension. If you do, follow the advise in this thread to appeal the ban if you feel the ban was added by...
Read moreHi @Cheese9Man,
Thank you for looking to help others best protect their accounts. There's two areas to keep in mind: account security and online best practices.
In terms of account security:
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I'm afraid the forum staff and support team aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you believe the ban was added by mistaken/no rules were broken. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension
... Read moreHi @BlueEagle7000 and @EnigmaBeaver,
If you're missing the pre-order content, please reach out to support and they'll take a look into it for you. Who you contact will depend on what store you made the purchase from:
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hi @P3c1Nt4_MvD4,
I'd recommending starting with reporting this to the support team and resecuring your account. After doing so, I'd then suggest flagging the ban with Terms of Service to be looked into if the ban was due to the compromised activity.
For re-securing your account, I'll outline below the steps to follow:
Hi @En0bi,
Ah ok, so the reviewing part takes time. The TOS team handles each appeal on a case-by-case basis, so if they are working through a high case volume an investigation may take some time. Keep an eye on your email, and they will send you a response as soon as possible.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Defini...
Hi @En0bi,
Not sure where my earlier reply went. Let's try that again.
You mentioned trying to submit a case. Did it not send? Can you talk us through what happened?
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help play...
Hi @Dubunzz and @ekallday822,
If you're account has been compromised please start with reporting this to the support team and resecuring your accounts. I'll outline below the steps to follow:
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＊Accept as Solution b...
Hi @glzp502,
No, not your computer. That's not something EA do to the best of my awareness.
It's likely the EA account you're logging in with received the ban. I really wouldn't be able to help offer any insights into your specific ban though if you do have one.
Please follow the advise I've shared above to appeal the ban. If you're not sure it even is a ban, reach out to the support team, they'll let you know if your accounts been banned.
- EA_Lanna
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Hi @glzp502,
Thank you for sharing that context. If there's been no case created yet to appeal your ban, there's nothing for Terms of Service to be able to respond to. Creating a thread or post on the forums wouldn't count, we can't help with ban account cases through here.
I'd recommend starting with filling out the webform to create a Terms of Service case if you believe the ban on your EA Account/game was placed mistakenly. The advice in this FAQ will help you do that: ...
Hi @glzp502,
That's most unusual. I'm not sure why it went without a response. Definitely link in with the support team and they'll double check the ticket for you and help get it to Terms of Service.
Head over to help.ea.com and then select 'Contact Us' to start filling out the help ...
Read moreHi @glzp502,
It sounds like you filled out the webform and haven't heard back yet. Is that right?
- EA_Lanna
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