EA_Lanna

Hi @kingsamsin, 

 

You can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

 

You can also check the status of your refund request from your ...

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Hi @yeetyoteutt,

Not at the moment. The Support team might be able to check for you though if you'd like to try them? I'll pop a link to their contact page: https://help.ea.com/en/contact-us/

- EA_Lanna

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Hi @TheReal_USA_MAGA,

Apologies for any confusion there, I don't mean to ask you to fill out a Bug report. This will require a different report and the Help article I've linked in my post above has all the information inside to help with how to report cheats and exploits. You do not need to report them if you don't want to, but the information is there in that Help article, should you change your mind.

Thanks,

EA_Lanna

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Hi @TheReal_USA_MAGA ,

 

I've removed the video sharing the exploit from you post. The forum isn't the right spot for these reports as unfortunately some folks will use the information you share to exploit the game. To add to that, we are unable to handle reports like this from the forum and would need this information to be reported through the official dedicated channel that's set-up specifically for receiving and looking into these. Could you follow the steps in this>> ...

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Hi @veritas-op,

 

I've edited the thread title to remove the players name as naming and shaming others breaks our forum rules.

 

We are not able to look into these or send on these reports if they come thro...

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OK thanks for adding that information. 

To answer the initial question asked, if there's an issue with moderation or a volunteer moderator on the SWGOH Forums, if pop a message with the details up to the EA Moderators on that site like EA_Rtas or EA_Joz, the EA Moderators would review the content and take the appropriate actions needed internally. 

Regarding this case though, as you've bumped it with me here and added context, I'll forward it on.  

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hi @1975George, depending on who, there will be different steps involved. Are you looking to report another forum member or an EA staff member over on the SWGOH forums?

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Thanks @DYSPROssium, we're looking into this at the moment @bpjesus and ...

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Hi @ShiftyRat, 

 

Totally understand that. That's fair feedback and thank you for sharing this with us. I'll relay this on.  

 

- Lanna 

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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That's great :eahigh_file: Thanks for letting me know how you got on @MoleEliza99. 

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That's great  Thanks for letting me know how you got on @MoleEliza99. 

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experienc...

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Hi @MoleEliza99, a quick heads up, I've merged your thread in with this one. 

 

I don't think the Bug option will route this ticket to the right team. 🤔 The 'Report a bug' option helps you submit feedback on a bug or flag a potential bug to EA but it isn't an option you'd choose if you're looking for assistance with an issue like crashes or lost content, etc. I tested it and could see this message when I followed the options you've mentioned on the Help ticket:

...

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Hi @MoleEliza99, a quick heads up, I've merged your thread in with this one. 

 

I don't think the Bug option will route this ticket to the right team. 🤔 The 'Report a bug' option helps you submit feedback on a bug or flag a potential bug to EA but it isn't an option you'd choose if you're looking for assistance with an issue like crashes or lost content, etc. I tested it and could see this message when I followed the options you've mentioned on the Help ticket:

...

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Hi @darkyoda51, ask Lolosh to contact the support team on this for assistance. The officer you'd like to promote will need to follow the steps to submit a help ticket from their SWGOH account to them to get the ball rolling on this: ...

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