devtrackers.gg → EA_Lanna

EA_Lanna

31 Mar

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31 Mar 13:50 EA_Lanna on Support Forums - Thread - Direct

Hi @McNugg3t999,

What error message are you getting? Can you share what platform you play Apex from?

Thank you,

- EA_Lanna

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31 Mar 13:40 EA_Lanna on Forums - Thread - Direct

Hi @Ka1ips0,

Ban appeals are taking longer than usual currently due to a relatively high number of cases. Reports from other players on the forum suggest that the average response time is quite long at the moment. As a result, it may take a while before you hear back from the Terms or Service team.

If you have already ...

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31 Mar 13:18 EA_Lanna on Support Forums - Thread - Direct

Hi @Reawono_o,

You've mentioned you're aware that our hands are tied when it comes to banned account cases and that Terms of Service is the only team who can look into this for you. That's all correct.

So with that in mind, what type of help were you thinking of from us here on the forum side of things?

- EA_Lanna

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＊Accept as Solution button- If a post answers your question please let us and other players kno...

12 Mar

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12 Mar 11:46 EA_Lanna on Forums - Thread - Direct

Hi @Santa_Zray,

Unfortunately we're not equipped to assist with these cases from the forum. However by connecting with the Terms of Service team about the case, you did the correct thing.

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: ...

10 Mar

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10 Mar 16:02 EA_Lanna on Forums - Thread - Direct

I'm not full-sure about the ticket resetting but if it's a concern they can always open a new one and not touch the one that's been sent up. Alternatively, they can reach the support team through Twitter or ...

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10 Mar 15:58 EA_Lanna on Forums - Thread - Direct

Hi @E9ine_AC,

2 months sounds longer than the reports I've been seeing on AHQ. If you could relay this for me; I'd suggest they too get in touch with the support team so an agent can check the case is working it's way to Terms of Service as intended.

- EA_Lanna

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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10 Mar 14:01 EA_Lanna on Forums - Thread - Direct

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team but 2 months sounds longer than any report we've seen come through on the forums for a single appeal.

Could you please connect with the support team for confirmation the tickets in the correct queue please? They'll double check that case number for you to help ease concerns and if it failed to enter the correct queue/send to Terms of Service the advisor will correct that asap. If it's ...

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10 Mar 12:45 EA_Lanna on Forums - Thread - Direct

Hi @ZeZ1367 and @maximas1986,

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

...

08 Mar

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08 Mar 15:29 EA_Lanna on Support Forums - Thread - Direct

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more in...

05 Mar

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05 Mar 18:01 EA_Lanna on Support Forums - Thread - Direct

Hi @Deathsushiva,

Sorry to hear it's taking this long for you to receive a response on your ban appeal. Other players on the forum shared similar stories that suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. I'm afraid we don't have a specific ETA for you as that will depend on their incoming volume. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected]....

04 Mar

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04 Mar 14:46 EA_Lanna on Support Forums - Thread - Direct

Hi @Macahan001,

I'm sorry, there isn't a specific ETA we can offer you for hearing back on your ToS case.

Reports from other players on the forum suggest that the average response time is quite long at the moment. It may be a bit longer before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].

- EA_Lanna

02 Mar

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02 Mar 14:48 EA_Lanna on Support Forums - Thread - Direct

Hi @Trying_ASAP,

If you've sent in more than one appeal, 3 max will prompt an investigation and response asap from Terms of Service.

Yes, last May there was a faster response time and less appeals in the queue to reach Terms of Service. This has since increased on both accounts based on the reports from the boards. I'm afraid we don't have a way of seeing exactly how long an investigation might take.

- EA_Lanna

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01 Mar

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01 Mar 13:50 EA_Lanna on Support Forums - Thread - Direct

Hi @Trying_ASAP,

In regards to a response time, you are not alone in waiting this long. Many other players on this forum report similar wait times. Reports suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team again. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].

You've mentioned you've already heard back from them twice and have sent...

26 Feb

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26 Feb 19:00 EA_Lanna on Forums - Thread - Direct

Hi @mj6986,

This is not an issue we can assist you with from the forums. The support team will take a look into your case and let you know if they can assist you from there.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make us...

23 Feb

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23 Feb 13:25 EA_Lanna on Support Forums - Thread - Direct

Thanks @scr0pper, you too.

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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23 Feb 11:51 EA_Lanna on Support Forums - Thread - Direct

Hi @scr0pper,

I'd temper expectations as a rapid response time is unlikely.

From other reports on the forum from players waiting to hear back from Terms of Service, it suggests the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team.

Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].

- EA_Lanna

22 Feb

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22 Feb 19:10 EA_Lanna on Support Forums - Thread - Direct

Please fill in the webform so the ban can be looked into for you. Our Terms of Service team will investigate it once they receive your webform. Could you follow the steps in this EA Help article to learn how to submit a webform for account bans please? ...

11 Feb

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11 Feb 14:56 EA_Lanna on Support Forums - Thread - Direct

Hi @Pearlgamer17,

I'm not aware of any such developments or whether it will be possible at a future date for persona transfer to not result in a loss of data. It's quite complex but it would be wonderful if such an outcome could ever become possible.

At the moment though, sadly, it's not an outcome that persona transfers can have. There are inherent risks involved with that process to the degree that there are some transfer restrictions in place making it so that in most cases a persona transfer is not an option to avail of.

Please read this EA Help article for more infor...

02 Feb

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02 Feb 18:22 EA_Lanna on Support Forums - Thread - Direct

Hi @Midnight9746,

Good news on this front. Looks like @EA_David had the same thought and posted and pinned this post this morning: ... Read more

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02 Feb 18:04 EA_Lanna on Support Forums - Thread - Direct

Hey @Midnight9746,

I get where you're coming from and will pass on your suggestion.

We've already set-up a thread on the EA General Questions board in the meantime and it provides all the information on bans we have available. I'll hyperlink it below. Feel free to link it if you spot other threads ...