EA_Lanna

EA_Lanna



02 Oct

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @ShiftyRat

 

Totally understand that. That's fair feedback and thank you for sharing this with us. I'll relay this on.  

 

- Lanna 

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09 Jul

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

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Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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04 Jul

Comment
    EA_Lanna on Forums - Thread - Direct

That's great High five Thanks for letting me know how you got on @MoleEliza99Standard smile

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experienc...

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    EA_Lanna on Forums - Thread - Direct

That's great :eahigh_file: Thanks for letting me know how you got on @MoleEliza99Standard smile

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*Accept as Solution button- If a post answers your question please let us and other players know by hi...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @MoleEliza99, a quick heads up, I've merged your thread in with this one. 

 

I don't think the Bug option will route this ticket to the right team. 🤔 The 'Report a bug' option helps you submit feedback on a bug or flag a potential bug to EA but it isn't an option you'd choose if you're looking for assistance with an issue like crashes or lost content, etc. I tested it and could see this message when I followed the options you've mentioned on the Help ticket:

report a bug ea help.PNG...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @MoleEliza99, a quick heads up, I've merged your thread in with this one. 

 

I don't think the Bug option will route this ticket to the right team. 🤔 The 'Report a bug' option helps you submit feedback on a bug or flag a potential bug to EA but it isn't an option you'd choose if you're looking for assistance with an issue like crashes or lost content, etc. I tested it and could see this message when I followed the options you've mentioned on the Help ticket:

report a bug ea help.PNG...

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25 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @darkyoda51, ask Lolosh to contact the support team on this for assistance. The officer you'd like to promote will need to follow the steps to submit a help ticket from their SWGOH account to them to get the ball rolling on this: ...

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    EA_Lanna on Forums - Thread - Direct

Hi @darkyoda51, ask Lolosh to contact the support team on this for assistance. The officer you'd like to promote will need to follow the steps to submit a help ticket from their SWGOH account to them to get the ball rolling on this: ...

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23 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @jasonbatty, if you're missing rewards, for anything, please get in touch with the EA Help Support team asap. Check out this thread for the steps on how to do that: https://answers.ea.com/t5/Technic... Read more
Comment
    EA_Lanna on Forums - Thread - Direct
Hi @jasonbatty, if you're missing rewards, for anything, please get in touch with the EA Help Support team asap. Check out this thread for the steps on how to do that: https://answers.ea.com/t5/Technic... Read more

20 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact ...

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16 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Ozstatic, the officer the guilds promoting should contact the support team on this and they'll assist from there. Share this link with the Leader to be, they'll need to follow those steps to submit a help ticket from their SWGOH account: ... Read more

11 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Stay and Play.png... Read more

06 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

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    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

___________________________________________... Read more

05 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @mutantwacko, I'm just spotting this now. Just wanted to say thank you for taking the time to share this feedback on your experience with Sims for older characters and giving examples of what you mean.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, ...

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