devtrackers.gg → EA_Lanna

EA_Lanna

20 Jan

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20 Jan 16:31 EA_Lanna on Forums - Thread - Direct

Hi @jrman1386,

Sorry to hear there was issues with chat. It's not always possible to speak with a manager but rest assured that our live support advisers are trained and will do what they can to assist you.

Here on Answers HQ, we can offer advise and troubleshooting to help with some issues. Maybe we can assist you. What issue are you experiencing?

- EA_Lanna

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05 Jan

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05 Jan 15:00 EA_Lanna on Forums - Thread - Direct

HAppy New Year @fperek.

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30 Dec

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30 Dec 14:41 EA_Lanna on Forums - Thread - Direct

Hi @NugsNJugs26,

I'm afraid we aren't equipped to handle banned account cases from the forum. If you feel the ban or suspension on your EA Account was mistakenly placed, let the Terms of Service team know by filling out the webform an...

29 Dec

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29 Dec 18:16 EA_Lanna on Forums - Thread - Direct

Could you check out this post I shared last year: 'What options to choose when contacting support for Guild issues'. I think it'll cover the best options to choose for getting assistance for this issue.

- EA_Lanna

18 Dec

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18 Dec 15:55 EA_Lanna on Forums - Thread - Direct

I'm sorry, the advisor was misinformed.

Please get back in contact with the support team. They will need to refer to their process to help with an inactive Guild Leader and check if your case meets the criteria for you to be promoted to Guild Leader. If yes, they'll proceed with doing that. You're welcome to link the next advisor my post if needed.

- EA_Lanna

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02 Oct

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02 Oct 17:04 EA_Lanna on Forums - Thread - Direct

Hi @brucedavis1975,

The only way to grab your Ally code in-game is through the Allies option. If you tap on Allies, you’ll see your Ally code at the top of the screen.

You can also add friends as Allies in-game by tapping on Allies and entering your friend’s Ally code in the box, then selecting Invite. If you'd like, you can check if your friend has received your request by tapping Request Status too.

If you're interested in connecting with othe...

05 Sep

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05 Sep 16:42 EA_Lanna on Support Forums - Thread - Direct

I've merged your threads together. Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

English
...

04 Sep

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04 Sep 19:32 EA_Lanna on Forums - Thread - Direct

lol, I'm glad you appreciate it @MandatoryIDtag :L But yes, a tad off-topic so we best leave it there.

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

03 Sep

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03 Sep 17:26 EA_Lanna on Forums - Thread - Direct

Hi @xTomboyRespecter,

You're correct, our answer is no! Wall hacks are cheating. Noone's free to use them and I don't advise doing it unless you're prepared for an account ban.

I get that seeing someone you've reported still in-game can be disheartening. Please know that reports on cheaters and cheating are reviewed and handled accordingly but it's not as cut and dry as you'd imagine. Nothing ever is. There's a lot that goes into the process that takes place once a report is received. We can't go into the specifics as that information can be misused by less-well intentioned players but trust that sending in ...

20 Aug

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20 Aug 18:08 EA_Lanna on Forums - Thread - Direct

@Kevin99022 Hi @Kevin99022,

As I've said above there, you get the Guild Leader to reach out to support. Check out the accepted solution/pinned post, it'll outline how to send in a help ticket to support on this.

- EA_Lanna

14 Aug

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14 Aug 12:54 EA_Lanna on Forums - Thread - Direct

Hi @TiTanV11,

I'm afraid I don't know about your previous cases with the support team but in terms of what categories to choose, I've answered that here: https://answers.ea.com/t5/Game-In... Read more

13 Aug

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13 Aug 11:53 EA_Lanna on Forums - Thread - Direct

If you're the Guild Leader, please reach out to the EA Help team. They can help you with a rename. Use the steps in this thread to send i...

31 Jul

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31 Jul 15:30 EA_Lanna on Forums - Thread - Direct

Hi @TAPASX,

Thanks for the tag. I'll pass this thread on and see if there's any news. Once I have news to share, I'll update this thread.

Update: So I've looked into this and confirmed that there aren't any factors on the backend that is blocking applications from coming through to guilds. Findings show us applications can and are being made. This means the application drought you're experiencing isn't due to a bug or the game.

Guild recruitment can be highly competitive and a lot of guilds use outside the game recruitment options like discord or forum to increase their changes of gett...

15 Jul

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15 Jul 19:11 EA_Lanna on Forums - Thread - Direct

Hi @TAPASX,

I'm catching this a few days after but can I check in and see how the applications are going since? Are they coming through?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say K...

21 Jun

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21 Jun 19:09 EA_Lanna on Support Forums - Thread - Direct

Hi @UniverseNZL,

Thanks for looking to bring cheating and dodgy practices to our attention. I'm afraid the forums isn't the best place for these reports as they are highly visible given that AHQ is a public platform. Players may learn how to find cheats or hacks by following the link you'd shared in your post so the link has been removed as it could be misused by less well intentioned players to learn more about cheating.

The best rule of thumb for cheating/exploits shared on sites would be to forward that information on through the official channels that monitor and follow-up on them. This EA Help article will h...

17 Jun

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17 Jun 19:03 EA_Lanna on Support Forums - Thread - Direct

Hi @Krampus_ii,

@Krampus_ii wrote:

Please, For your safety and security, enable login verification to make sure the hacker will never get your account, it's necessary to enable it.

This is a quality suggestion!! For anyone who'd like to know m...

15 Jun

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15 Jun 19:12 EA_Lanna on Forums - Thread - Direct

Hi @ArbyterShan,

I can see some time has passed since this was posted. Hopefully you've been able to get in touch with the support team on this since but if not, please do now for assistance with this. This thread will ...

12 Mar

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12 Mar 18:23 EA_Lanna on Forums - Thread - Direct

Hi @kingsamsin,

You can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

You can also check the status of your refund request from your ...

04 Mar

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04 Mar 17:46 EA_Lanna on Support Forums - Thread - Direct

Thanks for looking to bring this to our attention. I'm afraid we can't process reports made on the forum and can't facilitate name and shame per our forum rules. We'd need this information to be sent d...

27 Feb

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27 Feb 20:41 EA_Lanna on Forums - Thread - Direct

Hi @yeetyoteutt,

Not at the moment. The Support team might be able to check for you though if you'd like to try them? I'll pop a link to their contact page: https://help.ea.com/en/contact-us/

- EA_Lanna

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