devtrackers.gg → EA_Lanna

EA_Lanna

15 Jul

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15 Jul 19:11 EA_Lanna on Forums - Thread - Direct

Hi @TAPASX,

I'm catching this a few days after but can I check in and see how the applications are going since? Are they coming through?

- EA_Lanna

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21 Jun

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21 Jun 19:09 EA_Lanna on Support Forums - Thread - Direct

Hi @UniverseNZL,

Thanks for looking to bring cheating and dodgy practices to our attention. I'm afraid the forums isn't the best place for these reports as they are highly visible given that AHQ is a public platform. Players may learn how to find cheats or hacks by following the link you'd shared in your post so the link has been removed as it could be misused by less well intentioned players to learn more about cheating.

The best rule of thumb for cheating/exploits shared on sites would be to forward that information on through the official channels that monitor and follow-up on them. This EA Help article will h...

17 Jun

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17 Jun 19:03 EA_Lanna on Support Forums - Thread - Direct

Hi @Krampus_ii,

@Krampus_ii wrote:

Please, For your safety and security, enable login verification to make sure the hacker will never get your account, it's necessary to enable it.

This is a quality suggestion!! For anyone who'd like to know m...

15 Jun

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15 Jun 19:12 EA_Lanna on Forums - Thread - Direct

Hi @ArbyterShan,

I can see some time has passed since this was posted. Hopefully you've been able to get in touch with the support team on this since but if not, please do now for assistance with this. This thread will ...

12 Mar

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12 Mar 18:23 EA_Lanna on Forums - Thread - Direct

Hi @kingsamsin,

You can request a refund from here on the EA Help site. From there you’ll be able to see if your games are eligible for the Great Game Guarantee and if you have games that qualify for a refund, you can complete and submit the refund request form.

You can also check the status of your refund request from your ...

04 Mar

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04 Mar 17:46 EA_Lanna on Support Forums - Thread - Direct

Thanks for looking to bring this to our attention. I'm afraid we can't process reports made on the forum and can't facilitate name and shame per our forum rules. We'd need this information to be sent d...

27 Feb

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27 Feb 20:41 EA_Lanna on Forums - Thread - Direct

Hi @yeetyoteutt,

Not at the moment. The Support team might be able to check for you though if you'd like to try them? I'll pop a link to their contact page: https://help.ea.com/en/contact-us/

- EA_Lanna

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19 Feb

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19 Feb 19:39 EA_Lanna on Support Forums - Thread - Direct

Hi @throwmeanadd, I've merged your thread in here so we can keep ann information on this together.

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16 Feb

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16 Feb 13:35 EA_Lanna on Support Forums - Thread - Direct

Bans aren't something we're able to help with from the forum. I'm not sure where you've sent emails to but just in case - if you do think your account got banned by mistake - you can contact the ToS team to appeal the ban here.

If you alrea...

29 Dec

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29 Dec 14:50 EA_Lanna on Forums - Thread - Direct

Hi @TheReal_USA_MAGA,

Apologies for any confusion there, I don't mean to ask you to fill out a Bug report. This will require a different report and the Help article I've linked in my post above has all the information inside to help with how to report cheats and exploits. You do not need to report them if you don't want to, but the information is there in that Help article, should you change your mind.

Thanks,

EA_Lanna

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29 Dec 12:15 EA_Lanna on Forums - Thread - Direct

Hi @TheReal_USA_MAGA ,

I've removed the video sharing the exploit from you post. The forum isn't the right spot for these reports as unfortunately some folks will use the information you share to exploit the game. To add to that, we are unable to handle reports like this from the forum and would need this information to be reported through the official dedicated channel that's set-up specifically for receiving and looking into these. Could you follow the steps in this>> ...

22 Dec

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22 Dec 13:29 EA_Lanna on Support Forums - Thread - Direct

Hi @Mintbeach01,

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

English
...

14 Nov

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14 Nov 10:13 EA_Lanna on Forums - Thread - Direct

Hi @veritas-op,

I've edited the thread title to remove the players name as naming and shaming others breaks our forum rules.

We are not able to look into these or send on these reports if they come thro...

13 Nov

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13 Nov 14:44 EA_Lanna on Forums - Thread - Direct

OK thanks for adding that information.

To answer the initial question asked, if there's an issue with moderation or a volunteer moderator on the SWGOH Forums, if pop a message with the details up to the EA Moderators on that site like EA_Rtas or EA_Joz, the EA Moderators would review the content and take the appropriate actions needed internally.

Regarding this case though, as you've bumped it with me here and added context, I'll forward it on.

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13 Nov 11:02 EA_Lanna on Forums - Thread - Direct

Hi @1975George, depending on who, there will be different steps involved. Are you looking to report another forum member or an EA staff member over on the SWGOH forums?

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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02 Oct

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02 Oct 16:27 EA_Lanna on Forums - Thread - Direct

Thanks @DYSPROssium, we're looking into this at the moment @bpjesus and ...

Comment

02 Oct 15:44 EA_Lanna on Forums - Thread - Direct

Totally understand that. That's fair feedback and thank you for sharing this with us. I'll relay this on.

- Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

09 Jul

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09 Jul 13:50 EA_Lanna on Forums - Thread - Direct

Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment

09 Jul 13:50 EA_Lanna on Forums - Thread - Direct

Hi @Lugh_Abbadon, there hasn't been any changes to the best of my knowledge. What tier are you doing for credits heists? The highest tier gives a min of 1.5 mil, max of 10 mil.

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

04 Jul

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04 Jul 17:42 EA_Lanna on Forums - Thread - Direct

That's great Thanks for letting me know how you got on @MoleEliza99.

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experienc...