EA_Lanna

EA_Lanna



16 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Ozstatic, the officer the guilds promoting should contact the support team on this and they'll assist from there. Share this link with the Leader to be, they'll need to follow those steps to submit a help ticket from their SWGOH account: ... Read more

11 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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06 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

___________________________________________... Read more

05 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @mutantwacko, I'm just spotting this now. Just wanted to say thank you for taking the time to share this feedback on your experience with Sims for older characters and giving examples of what you mean.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, ...

Read more

29 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Arhangel_of_sky, compensation is done at a studio level. There's been no announcements made on this but it's no harm to keep an eye on the ...

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26 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @jonnys95s10, I've merged your thread in here. Guilds can only be renamed if the guild leader contacts the support team and requests it. Can you link this EA Help article to your guild Leader? It will walk them through how to contact ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @jonnys95s10, I've merged your thread in here. Guilds can only be renamed if the guild leader contacts the support team and requests it. Can you link this EA Help article to your guild Leader? It will walk them through how to contact ...

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25 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hey @Chillguin, I've had to remove the name from the thread as it's against AHQ's forum rules to name and shame.

i
f you are in game and suspect a user of cheating in Apex, this link can be used to flag che...

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14 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @DarthRedarc, if you've just made the purchase today, it might need to process the request first before it can undo/refund it. Could you allow 24hrs for that to happen and then retry the restore purchases option one more time as it might do the trick. If that doesn't work out, you'd need to send a help ticket from inside your game for the EA Help support team. This ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hey @lastjedi712  if you were overcharged in-game could you contact the support team to review your account and assist? This EA Help article will have details on how to contact an EA Help support advisor. 

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06 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @mattpalkki, I've moved this post to the Xbox section as it's not a Bug Report. On refunds, we would not be able to assist with returns for purchases made outside of Origin. You’ll need to get a refund from the point of sale. That means if you bought it from the store on your console, you wo...

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11 Feb

Comment
    EA_Lanna on Forums - Thread - Direct

Hey @Jhawboooh, the steps differ depending on which forum that is. 

Answers HQ
To rename your Answers HQ account name:

  • Open your EA account via the Origin client/Origin website
  • On the bottom left, find your avatar and username and click on the arrow to the right of it
  • Select the option "EA Account and Billing" from the menu that appears and a new page will load
  • In the tab "About Me...
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06 Feb

Comment
    EA_Lanna on Forums - Thread - Direct

Hello @Sseige  and @DarthSanction, you don't need to create a new guild. Guilds can be renamed if you have your Guild Leader reach out to ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hello @Sseige  and @DarthSanction, you don't need to create a new guild. Guilds can be renamed if you have your Guild Leader reach out to ...

Read more