EA_Lanna

EA_Lanna



25 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @darkyoda51, ask Lolosh to contact the support team on this for assistance. The officer you'd like to promote will need to follow the steps to submit a help ticket from their SWGOH account to them to get the ball rolling on this: ...

Read more

23 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @jasonbatty, if you're missing rewards, for anything, please get in touch with the EA Help Support team asap. Check out this thread for the steps on how to do that: https://answers.ea.com/t5/Technic... Read more
Comment
    EA_Lanna on Forums - Thread - Direct
Hi @jasonbatty, if you're missing rewards, for anything, please get in touch with the EA Help Support team asap. Check out this thread for the steps on how to do that: https://answers.ea.com/t5/Technic... Read more

20 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact ...

Read more
Comment
    EA_Lanna on Forums - Thread - Direct

Hi @HypeBeastHT19,

The "Investigate your banned or suspended account" would normally be how EA players have bans looked into.

 

For SWGOH though, you are correct. You'd need to contact ...

Read more

16 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Ozstatic, the officer the guilds promoting should contact the support team on this and they'll assist from there. Share this link with the Leader to be, they'll need to follow those steps to submit a help ticket from their SWGOH account: ... Read more

11 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @JCL1616, can you give me a bit more? What have you been trying? 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Stay and Play.png... Read more

06 Jun

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

___________________________________________... Read more
Comment
    EA_Lanna on Forums - Thread - Direct

Hi @scylano, the Support team would need to take a look into your account to check this out for you. Follow the steps in this thread to contact them.

___________________________________________... Read more

05 Jun

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @mutantwacko, I'm just spotting this now. Just wanted to say thank you for taking the time to share this feedback on your experience with Sims for older characters and giving examples of what you mean.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, ...

Read more
Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Ztyledk, yeah the options aren't super specific for guild issues. 😅 I'd suggest going with "Promotions and events". This option should route you through to the right team who can assist with changing guild names. You will need to submit a help ticket from your SWGOH account though. If you're unsure of how to do this, ...

Read more

29 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Arhangel_of_sky, compensation is done at a studio level. There's been no announcements made on this but it's no harm to keep an eye on the ...

Read more

26 May

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @jonnys95s10, I've merged your thread in here. Guilds can only be renamed if the guild leader contacts the support team and requests it. Can you link this EA Help article to your guild Leader? It will walk them through how to contact ...

Read more
Comment
    EA_Lanna on Forums - Thread - Direct

Hi @jonnys95s10, I've merged your thread in here. Guilds can only be renamed if the guild leader contacts the support team and requests it. Can you link this EA Help article to your guild Leader? It will walk them through how to contact ...

Read more

25 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hey @Chillguin, I've had to remove the name from the thread as it's against AHQ's forum rules to name and shame.

i
f you are in game and suspect a user of cheating in Apex, this link can be used to flag che...

Read more

14 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @DarthRedarc, if you've just made the purchase today, it might need to process the request first before it can undo/refund it. Could you allow 24hrs for that to happen and then retry the restore purchases option one more time as it might do the trick. If that doesn't work out, you'd need to send a help ticket from inside your game for the EA Help support team. This ...

Read more
Comment
    EA_Lanna on Forums - Thread - Direct

Hey @lastjedi712  if you were overcharged in-game could you contact the support team to review your account and assist? This EA Help article will have details on how to contact an EA Help support advisor. 

_________________________... Read more

06 Mar

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @mattpalkki, I've moved this post to the Xbox section as it's not a Bug Report. On refunds, we would not be able to assist with returns for purchases made outside of Origin. You’ll need to get a refund from the point of sale. That means if you bought it from the store on your console, you wo...

Read more