devtrackers.gg → EA_Lanna

EA_Lanna

19 May

Comment

19 May 09:53 EA_Lanna on Support Forums - Thread - Direct

Hi @r0bizx,

Hoenstly, yes. Support is the only team who can assist players with making changes to their account information. However in order to do that they will need you to pass the security step with them. Please, try to recall the information they are asking you to verify in order to progress pass the security stage.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definit...

17 May

Comment

17 May 08:46 EA_Lanna on Support Forums - Thread - Direct

Hi @ElCosminacho,

If you think the bans been added by mistake, it would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about...

13 May

Comment

13 May 17:09 EA_Lanna on Support Forums - Thread - Direct

Hi @ArtikIsDead,

From reading the email that you shared in your opening post, there isn't a strike on your account that would result in a ban from Terms of Service. They've asked you to get in touch with our support team if you're having trouble logging in and playing from the account. An advisor will take a look and see what might be causing that issue for you if there's no strike. You can reach them through the following channels:

...

12 May

Comment

12 May 10:47 EA_Lanna on Forums - Thread - Direct

Hi @Raptor8479,

Thanks for you post. I'm sorry though, this isn't a case we can help with through the forums. To have bans looked into, you would need to send in a webform to the Terms of Service team. Please, check ...

Comment

12 May 10:42 EA_Lanna on Support Forums - Thread - Direct

Thanks for reaching out. We wouldn't be set up to look into banned account cases from the forums. However, our Terms of Service team can look into that for you. You can reach them by ...

Comment

12 May 10:40 EA_Lanna on Support Forums - Thread - Direct

Hi @maverickandre,

There isn't much we can do from the forums to help you with this. I'd advise filling out the webform. It will send in a dispute to the Terms of Service team who'll investigate it for you. This thread will guide you through that process: ...

06 May

Comment

06 May 09:15 EA_Lanna on Support Forums - Thread - Direct

Hi @Reegslol,

That's brilliant news. Thanks for looping back in and letting us know you got sorted.

Have fun!

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and he...

05 May

Comment

05 May 12:04 EA_Lanna on Support Forums - Thread - Direct

Hi @9top7338fszj,

That's great. Thanks for getting back and letting us know it's sorted for you.

Enjoy!

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and...

Comment

05 May 11:22 EA_Lanna on Support Forums - Thread - Direct

Hi @siulun1224,

Ahh delighted to hear that. Thanks for looping back in to confirm that.

Have fun!

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Lev...

Comment

05 May 11:05 EA_Lanna on Support Forums - Thread - Direct

Marked as Solution for Visibility Purposes

Hi Folks,

This should now be fixed. Please log out, restart and log back in. The items should reappear.

Do let us know how you get on with those steps.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Comment

05 May 10:46 EA_Lanna on Support Forums - Thread - Direct

Hi @PlumzArtifacts,

Please try to log out, restart and log back in. Let us know if that does the trick for you.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help...

Comment

05 May 10:10 EA_Lanna on Support Forums - Thread - Direct

Hi @Reegslol,

Did this happen after downloading the patch. Try a quick restart and log back in to check if the missing items are now showing up for you?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊X...

Comment

05 May 09:45 EA_Lanna on Forums - Thread - Direct

Hi @Yuwel15,

Account merges, depending on the situation, can be performed. However your progress won't combine, it will reset/wipe both accounts involved with the merge. If you're looking to hold onto your progress, I wouldn't suggest an account merger.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' he...

Comment

05 May 09:43 EA_Lanna on Support Forums - Thread - Direct

Hi @9top7338fszj,

Could you try a quick restart and log back in to check if it now shows up for you please?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Le...

Comment

05 May 09:21 EA_Lanna on Support Forums - Thread - Direct

Hi @siulun1224,

Thanks for reaching out and letting us know. Could you try a quick restart and check if the missing items are now showing up for you?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
...

04 May

Comment

04 May 10:43 EA_Lanna on Support Forums - Thread - Direct

If you feel the ban was mistakenly placed on your account, it would be best to fill out the webform so Terms of service can look into that for you.

Please read through our thread for EA Bans and Suspensions to learn more about the webform, bans and suspensions: ...

Comment

04 May 09:58 EA_Lanna on Support Forums - Thread - Direct

Hi @betemcskeet,

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get...

22 Apr

Comment

22 Apr 14:40 EA_Lanna on Support Forums - Thread - Direct

Hi @starlord9085,

The support team are unable to lift bans as are we, the forum staff. It would be best to chat to Terms of Service. They take a look into bans and will get back to you on it. You can connect with them by ...

17 Apr

Comment

17 Apr 13:33 EA_Lanna on Support Forums - Thread - Direct

I'm afraid @CarbonCarl is correct, the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: ...

08 Apr

Comment

08 Apr 13:45 EA_Lanna on Forums - Thread - Direct

Hi @iabryxa,

I won't have that information to offer a guesstimate. If you are experiencing the same bug Respawn are investigating at the moment, it is a matter of waiting for updates from Respawn on this.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencin...