EA_Lanna

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are ...

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful post...

Hi @NugsNJugs26, 

I'm afraid we aren't equipped to handle banned account cases from the forum. If you feel the ban or suspension on your EA Account was mistakenly placed, let the Terms of Service team know by filling out the webform an...

Hi @fperek, 

Could you check out this post I shared last year: 'What options to choose when contacting support for Guild issues'. I think it'll cover the best options to choose for getting assistance for this issue. 

- EA_Lanna

Hi @TruOpal,

I'm sorry, the advisor was misinformed. 

Please get back in contact with the support team. They will need to refer to their process to help with an inactive Guild Leader and check if your case meets the criteria for you to be promoted to Guild Leader. If yes, they'll proceed with doing that. You're welcome to link the next advisor my post if needed. 

- EA_Lanna

＊Accept as...

Hi @brucedavis1975, 

The only way to grab your Ally code in-game is through the Allies option. If you tap on Allies, you’ll see your Ally code at the top of the screen.

You can also add friends as Allies in-game by tapping on Allies and entering your friend’s Ally code in the box, then selecting Invite. If you'd like, you can check if your friend has received your request by tapping Request Status too. 

If you're interested in connecting with othe...

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @xTomboyRespecter,

You're correct, our answer is no! Wall hacks are cheating. Noone's free to use them and I don't advise doing it unless you're prepared for an account ban. 

I get that seeing someone you've reported still in-game can be disheartening. Please know that reports on cheaters and cheating are reviewed and handled accordingly but it's not as cut and dry as you'd imagine. Nothing ever is. There's a lot that goes into the process that takes place once a report is received. We can't go into the specifics as that information can be misused by less-well intentioned players but trust that sending in ...

Hi @TiTanV11, 

If you're the Guild Leader, please reach out to the EA Help team. They can help you with a rename. Use the steps in this thread to send i...

Hi @TAPASX,

Thanks for the tag. I'll pass this thread on and see if there's any news. Once I have news to share, I'll update this thread.

Update: So I've looked into this and confirmed that there aren't any factors on the backend that is blocking applications from coming through to guilds. Findings show us applications can and are being made. This means the application drought you're experiencing isn't due to a bug or the game. 

Guild recruitment can be highly competitive and a lot of guilds use outside the game recruitment options like discord or forum to increase their changes of gett...

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say K...