devtrackers.gg → EA_Lanna

EA_Lanna

25 Jan

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25 Jan 15:30 EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4,

Oh I see, apologies for my confusion. Thank you for sharing what steps you took to sever the connection. You can link it back up to your original EA account by opening up any EA game on the PlayStation and entering an online game mode. It should prompt you to then enter the login details for the EA account you'd like to link up. Make sure to enter the correct details because it can't be unlinked again for 6 months.

@EAHelp wrote:

Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking i...

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25 Jan 14:49 EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4,

Unlinking connected accounts from an EA account can result in permanent loss of game data which is why it is a procedure only available in certain cases for players who reach out to the EA live support team.

Can you describe what steps you took to unlink the PlayStation account from an EA account?

- EA_Lanna

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25 Jan 13:43 EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4,

I'm not sure what steps you've done so far but it's not possible to unlink your EA account from your console account without the help of the EA support team. Those accounts are still linked together. It'd be best to reset the security settings on both to resecure them:

PlayStation: For help with your PlayStation account security, reach out to Sony. This page may hep more with that: https://www.playstation.com/en-ie/support/account/
EA Account: Please also follow the steps in this EA Help article...

17 Jan

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17 Jan 17:23 EA_Lanna on Support Forums - Thread - Direct

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

English
...

10 Jan

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10 Jan 17:10 EA_Lanna on Support Forums - Thread - Direct

Hi @laboon69,

This isn't a case-by-case scenario. The answer is the same across the board. This is not a reversible action. Once consumed, they are consumed permanently.

- EA_Lanna

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19 Dec

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19 Dec 08:12 EA_Lanna on Forums - Thread - Direct

Hi @Flardryn01,

Sorry for the delay in responding. Your tag got lost in a sea of notifications.

If you're in any way concerned your appeal case is not on it's way to the Terms of Service team, definitely link in with the support team. Keep in mind, the support team are in the same position we are here on the forums, they can't help with the ban itself or investigate it. They will, however, be able to double check the case statues for you and help to ease those concerns or if the case failed to send to Terms of Service the advisor will correct that asap, etc. Once they get a good look at it, they'll be better able...

12 Dec

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12 Dec 14:56 EA_Lanna on Forums - Thread - Direct

Hi @snowy_is_pog,

Unfortunately it sounds like the rules were broken in your case. If there rules were broken, then the bans correctly applied and will remain in place. There is nothing that we can do to change this.

- EA_Lanna

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12 Dec 12:39 EA_Lanna on Forums - Thread - Direct

Hi @Flardryn01,

Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "...

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12 Dec 12:26 EA_Lanna on Forums - Thread - Direct

Hi @Flardryn01,

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you'd like to appeal the ban. Please check out this EA Help guide for guidance on how to do that: ...

09 Dec

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09 Dec 17:06 EA_Lanna on Support Forums - Thread - Direct

Hi @xxNER0xx,

Terms of Service are the only team who handle and investigate ban cases. If the Terms of Service team have looked into it for you and denied multiple overturn appeals then I'm sorry to say that there is nothing that we can do to change this.

- EA_Lanna

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
...

01 Dec

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01 Dec 15:42 EA_Lanna on Support Forums - Thread - Direct

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "...

26 Nov

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26 Nov 12:29 EA_Lanna on Forums - Thread - Direct

I've edited your two posts to remove the prohibited word and the YouTube link which also contained the prohibited word. You were sanctioned in-game for using it by the Terms of Service team, so you should know that it's not ok to use on the forums either. Please make sure to follow the forum rules when engaging on Answers HQ in future.

...

22 Nov

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22 Nov 17:45 EA_Lanna on Forums - Thread - Direct

The 'My Ban History' page mentioned this in the blue section:

@EA_Help wrote:

You may have bans or suspensions that don't show on this page.

Not all bans will appear there. Please check your emails for an email from EA notifying you about a ban/suspension. If you do, follow the advise in this thread to appeal the ban if you feel the ban was added by...

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22 Nov 16:41 EA_Lanna on Forums - Thread - Direct

Hi @Cheese9Man,

Thank you for looking to help others best protect their accounts. There's two areas to keep in mind: account security and online best practices.

In terms of account security:

Keep your email address up to date ...

16 Nov

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16 Nov 15:40 EA_Lanna on Support Forums - Thread - Direct

Hi @ScootingNFocking,

I'm afraid the forum staff and support team aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you believe the ban was added by mistaken/no rules were broken. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

12 Nov

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12 Nov 13:17 EA_Lanna on Forums - Thread - Direct

Hi @BlueEagle7000 and @EnigmaBeaver,

If you're missing the pre-order content, please reach out to support and they'll take a look into it for you. Who you contact will depend on what store you made the purchase from:

Origin/PC: Conta...

08 Nov

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08 Nov 14:38 EA_Lanna on Forums - Thread - Direct

Hi @P3c1Nt4_MvD4,

If the webform is giving you trouble, an advisor can help fill it out for you. Get in touch with the support team and they'll assist from there.

- EA_Lanna

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06 Nov

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06 Nov 10:49 EA_Lanna on Forums - Thread - Direct

Hi @P3c1Nt4_MvD4,

I'd recommending starting with reporting this to the support team and resecuring your account. After doing so, I'd then suggest flagging the ban with Terms of Service to be looked into if the ban was due to the compromised activity.

For re-securing your account, I'll outline below the steps to follow:

Contact Support: To start, please send in a Help Ticket to our support team asap through ...

28 Oct

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28 Oct 17:04 EA_Lanna on Support Forums - Thread - Direct

Ah ok, so the reviewing part takes time. The TOS team handles each appeal on a case-by-case basis, so if they are working through a high case volume an investigation may take some time. Keep an eye on your email, and they will send you a response as soon as possible.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Defini...

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28 Oct 16:46 EA_Lanna on Support Forums - Thread - Direct

Not sure where my earlier reply went. Let's try that again.

You mentioned trying to submit a case. Did it not send? Can you talk us through what happened?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help play...