EA_Mako

Hey @No_a_joke, sorry to hear you'd accidentally picked up a different heirloom. I know those can be far and few between so that would be disappointing for sure if it's not the one you'd planned.

At this time we're unable to exchange or otherwise reverse in-game purchases including heirlooms I'm afraid, sorry.

Thanks for taking the time to post this feedback for us, it's always appreciated!

Hey @richigutt,

 

Sorry to hear about the trouble here.

 

If you're seeing this happen consistently that may point to a connection issue in which case it could be worth going through some ...

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Hey @2ez4me2play,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

If you feel an action was placed on the account incorrectly, please create an appeal with these steps so our Terms of Serv...

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Hey @JetZedd,

 

This thread is quite old and will be locked here to avoid further necroposts.

 

If you're still running into an issue please feel free to create a new subject if there isn't a more recent thread on the topic you'd like to discuss, thanks! 

Hey @happygilmore840,

 

Sorry to hear you've been having some trouble getting in touch with support.

 

The available contact channels can vary slightly depending on your location, the time, and the issue you've selected, but aside from creating a case here you can also speak with support over ...

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Hey @nikesvsjorden,

 

I do see you've had a couple live chats as well as a phone callback and some email cases, sorry to hear those haven't helped out thus far.

 

If you continue being disconnected mid-chat, you'll want to try power cycling your router and/or modem, or just using a different network altogether if that continues.

 

Please be sure you have ...

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Hey @TheRealFox4Ever,

 

We're unable to make changes to your account on the forums, however you should be able to update your EA Account information with these steps. 

 

That would include a link to update your password if your current account information is not working.

 

If you're still running into trouble from there, please ...

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Hey @cazador64,

 

While I see you mention just recently installing Apex on Steam, it does look like it was registered to your account much prior to this in the past.

 

If that was not you, I'd definitely go through th...

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Hey @poerexrt,

 

Sorry to hear you haven't received your Apex Coins!

 

You'll need to speak with our support team about this directly, as we're unable to make any changes to your account via the forums. 

 

Please create a new case or speak with them over ...

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Hey @CaleronXxX,

 

It doesn't look like you have a PSN account linked to the EA Account you're currently posting from.

 

Your progress would be saved on the EA Account where it was first earned, so if you've unlinked or switched accounts you'll need to ...

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@aspectt Happy to clarify, enjoy! 

Hey @Dragon4000x,

 

If you had gifted the bundle from this account, please contact support directly so they can take a closer look. 

 

They'll need to check into this further on the account that purchased the gift, so please be sure that's the account used to create a case as well, thanks.

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Hey @aspectt,

 

Sorry you ran into some trouble with that pack. Fortunately as @XHelperZ mentioned, the contents are added to your account immediately when you click to open a pack, regardless of whether you see the animation play out.

 

This means you won't miss out on the contents even...

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Hey @RolbioDukra,

 

I'm afraid we cannot make any changes to your account via the forums.

 

If you're ever in a situation where your coins do not show up in-game, please be sure to grab these screenshots and ...

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Hey @YoBuns23,

 

I'm afraid we are unable to review any account actions on the forums, sorry.

 

If your friend feels the action was placed on their account incorrectly, they'll need to submit a new appeal to have our Term...

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Hey @IPlayzGames1,

 

If you've had a friend in your account several times, I'd definitely make sure you've gone through these security steps and have kept your new login information private.

 

Ultimately the ac...

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Hey @Solaire50,

 

I'm afraid this is currently normal, as Apex does not have cross-progression. 

 

Your progress will still be there on Switch, but will not transfer over to a separate platform.

 

The team is working to bring cross-progression to the game at some point, though we don't have any other details or specifics on when that will be or how that will work just yet, sorry.

 

Please keep an eye out and we'll be sure to provide more details once that feature is a bit closer. 

Hey @Ermgaem,

 

Were you able to check this page to make sure your account meets all the other criteria as well? It sounds like you've hit the major points but may be worth checking through that info.

 

Just to verify, I'd also be sure you restarted your game after re...

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@dmoney219219
Glad to hear that did the trick. Thanks for the update, enjoy Eclipse!

Hey @dmoney219219,

 

If you restart your game and log in a second time, does the correct version of this badge pop up for you?

 

I've seen some cases where the initial login is only showing your rewards as of the first split, so it may be worth relogging again to see if that correctly updates.

 

There is a separate issue we're tracking where that's still not provided correctly, so let us know if logging back in again doesn't do the trick. Thanks!