EA_Mako

Hey @antcopia1,   It looks like you've unlinked the Xbox account from its original EA account and had later connected it to this EA account instead.   Sadly that will not do what you're hoping here, as progress cannot be transferred from one EA account to another.   This is detailed a bit further in the warning when unlinking any account as well as in our Cross Progression announcement and guides below.   If you're looking to restore any lost progress, you would need to re-link the platform to its original EA account. Please ... Read more

Hi @ImJohnKindred,

I can understand where you're coming from on that point, however we do not share specific information regarding which particular program was detected or when, as that type of info is extremely valuable to others who would wish to bypass our detection methods.

The broader category for the ban (such as cheating) with general guidelines of what type of behavior that typically entails would be as specific as we're able to get in these types of cases. ... Read more

Hey @ImJohnKindred,

 

While I understand why you'd be looking for other avenues, the only team able to review or change account actions would be our Terms of Service team.

 

It sounds as though you've already filed multiple appeals with them, which would be the only way to have something like this reviewed.

 

If they've completed multiple in...

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Hey @Linkles12,

 

There was an issue with the event packs where they would automatically open if the opening screen was left, whether that was intentional or due to a queue popping/crash, etc.

 

The items from the remaining packs are still added to your collection, so you've not missed out on any actual cosmetics - just the opening screens.

 

Apologies for the concern and confusion here, but fortunately the items did all end up in your collection properly.

Hey @Midnight9746,

 

Thanks for the report!

 

We're aware this has switched back to Orientation matches after the Final Fantasy event, but that should be corrected within the next 10 - 15 minutes or so.

 

Let me know if you're still running into this after that point, apologies for the disruption! 

Hey @Storm_Bird456,

 

First off, congrats on finishing up Loba's prestige skin! 

 

The finisher is temporarily disabled, but it will be returning so you can pop that on and take it for a spin.

 

Feel free to follow along with Respawn's announcement for any additional updates, though at this time we don't have a more specific ETA to share, apologies.

No worries @14lyrics, always happy to clarify!

Hey @warabitank,

 

Apologies for the concern here. We have seen an issue that can cause certain event packs to be automatically opened if that screen is left, such as when your queue pops.

 

Fortunately the items are added to your collection and are not lost, though sadly the pack opening animation would be missed in that case. 

 

For this latest pack that was purchased with Gil, you received:

 

Flatline skin (Rare)

Alternator skin (Rare)

Holospray (Epic, Event)

 

You may need to check through your collection if the new item notification is not appearing, but it ...

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Hi @14lyrics,

Did you purchase 5 individual packs, or the actual four-pack?

Individual packs do not have this same guarantee, only the four-pack itself.

@DEWEYCJ1234 

 

Please do not post your personal information on the forums. These are public boards and everyone can see anything you're posting here, including your and your friend's personal details.

 

Your friend will need to contact the support team using the steps I mentioned in my first post. You cannot do this for him, he needs to contact support using those steps and will have to verify some other information about the account so they can assist further.

... Read more

Hey @DEWEYCJ1234,

 

This sounds like your friend was prompted to link his account, and then linked it to a different EA account than the one that had all his progress.

 

Progress is stored on the EA account level, not individual platforms like Xbox. 

 

This would be why he's back to level 1 - it's no longer linked to the account that had that progress.

 

Your friend will need to get in touch with our support team to look into this further, as we cannot make any changes via the forums.

 

Your friend will need to ... Read more

Glad to hear those are showing up for you @FillBraga, thanks for the update!

Hey @FillBraga,

 

I do see that 4-pack you mentioned being purchased and opened shortly before your first post here.

 

Sorry the notifications didn't appear for the remaining two packs that were opened automatically, though the items did go to your collection fortunately. Here's what was received in those 4 packs.

 

Ballistic quip (Rare)

P2020 weapon skin (Rare)

Sticker pack (Epic, Event)

 

Peacekeeper weapon skin (Rare)

Nemesis weapon skin (Legendary)

Kraber weapon skin (Legendary, Event)

 

Volt weapon skin (Rare)

Nemesis weapon skin (Rare)

... Read more

Hey everyone,

 

We're aware of an issue where your other event packs are automatically opened if that pack opening interface is exited (whether intentionally or not).

 

The other items are still added to your collection however, so nothing is lost. 

I did take a quick look over everyone's recent pack purchases and openings here, and fortunately this is the same situation. I'm showing all purchased packs were opened and had their contents added to the account correctly, even though some seem to have been done in the background.

 

Apologies for the concern here, but you should be able to pull up your collection to take a look at the new additions as the actual pack contents have been added to the accounts correctly.

Hey @BoostrLongstrong,

 

Event packs will give normal items as well, but I did take a quick look to make sure nothing went missing here.

 

I do see the Blademaster pose you mentioned in the first pack. That pack also contained a Rare Fuse skin and Epic Character Frame (this was the event item).

 

From the other 3 packs you received:

 

Rare Pathfinder Pose

Paper Trail skin

Epic Character Frame (event)

 

Epic Mirage Holospray

Rare Nemesis skin 

Epic Holospray (event) 

 

Rare Pathfinder quip

Ash Banner

Legendary Spitfi...

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Hi @dikembe1990,

You don't need to resume a case if you've just created it.

That's just letting you know the option is there once you receive a reply, should you need to reopen it for any reason.

If you've just created the case, please keep an eye out for a reply from our support team, thanks!

Hey @dikembe1990,   Sorry to hear you've lost access to your account. If you haven't already, please be sure to go through as many of these security steps as possible just to help ensure this isn't a result of someone else gaining access to your account details.   After that you'll need to get in touch with our support team to help recover the account itself. As they'll... Read more

Hey @wildfiregaming,   Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your contro... Read more