Hey @Chowdidi
I've edited your post to remove the attachments as they showed some account information. Please keep in mind these are public forums and your posts are visible to everyone.
If you feel an action was taken on your account incorrectly, you'll need to appeal with our Terms of Service team. They are the only team able to make any changes to ...
Read moreHey @zanghuayin9,
It looks like your account may have been affected by an issue back in April.
We should be able to try fixing this up, but will need to verify some other details first. Please check your DMs here on AHQ and get back to me there when you can, thanks!
Hey @Mistercactusss,
Sorry you were running into trouble here, but thanks for the report!
We've pushed a fix for this issue and you should be able to get back in-game next time you hop on.
Hey @cartycarry,
Sorry for the confusion, that portion of the site shows specific types of bans but not all account actions will appear there.
If you're seeing a ban notification when you try to get in-game, you can create an appeal with these steps to have our Terms of Service review that situation for you.
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This should be resolved, but feel free to check below for some extra context around this situation! Thanks for hanging in there while we got this cleared up!
Edit Aug. 30: We're looking into additional reports that this issue is continuing or reappearing for some, thanks for the additional info folks.
Hey folks,
Sorry to see you've had some trouble with this. We've just pushed a fix that should help correct this on Steam.
Can you try restarting the game and checking again? You should be able to get back in now, though it may help to Verify File Integrity if you're still seeing this.
Things should be back to normal!
If you've not already tried, you should be able to get back in-game at this point. Thanks for the patience otherwise!
Hey @Carin_fox,
Thanks for the posts!
This is an issue we're currently working to fix up and should have things back to normal shortly. Thanks for hanging in there in the meantime!
Hey @fczsopmf82ca,
We cannot make any changes to your account here on the forums, sorry.
For changes made to an EA Account such as linking your own account to another EA Account, you'll need to speak with our support so they can try to verify and remove that link.
I understand you've contacted support once already, but you would need to continue working with them to get this cleared up.
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Hey @lsqiny,
We cannot help you with this on the forums, sorry. The only way to attempt to restore content lost from an unlink would be to re-link the same accounts.
If the same accounts have already been re-linked without that content appearing again, there is nothing more that can be done.
Here is the relevant portion of my earlier post again:
Unlinking risks for Apex players
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
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Hey folks,
Sorry to hear you've had your content go missing like this.
Just looking over things briefly, it does look like there have been some platform unlinks involved with this situation. I understand that may have been done while the account was compromised, however any unlinks can cause issues so this may be what's caused the content to be lost here.
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling,...
Read moreHey @daaaaaaaaaaaale,
Sorry for the concern here. It looks like your account was affected by an issue that impacted a number of accounts back in April.
We should be able to get this fixed up, but will need to verify a bit of information first.
I've sent you a DM here on AHQ, please check that in the upper-right corner and get back to me when you have a chance. Thanks!
Hey folks,
Thank you for the reports.
Just as a heads up, this is an issue we're aware of and are currently investigating. Thanks for the patience while we're getting this fixed up!
Hey @44068907,
Thanks for the report!
This is one the team is aware of and investigating, thanks for making sure it was on our radar.
Hey @Bibeus,
It sounds like this probably happened while you were away from the game, but fortunately it doesn't look like anything was reset here.
Since you still have your stats and items, this looks like your account's just leveled up to 501.
Back in Season 14, we increased the level cap from 500 to essentially 2000. You'll just be able to level from 1 - 500 four separate times, which allows more Apex Packs to be earned through leveling.
The green background in the level 1 border is what's giving it away in this case, so you're essentially just level 1 of the second set of 500 levels....
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Gotcha, so it's a pretty old account.
The EA Account you're posting with here is actually very new, so it wouldn't have progress older than the last month or so.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. That seems to be what happened here since this is a newer EA Account.
You would need to try checking any other emails or accounts you've used in the past to see if you may just be logging into the wrong a...
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