Hey @zhongjicike,
It looks like you may have changed which EA account was linked to your Xbox gamertag, rather than just updating the email address on the existing account.
If you're looking to update the email address on your EA account without changing the actual linked account, you can do that from this account page.
In this case since you've ...
Read moreLocking this thread down before it gets too off-track.
We are unable to review or change any bans on AHQ, so you'll need to submit an appeal to have our Terms of Service team take a look at this type of situation.
You're welcome to submit an additional appeal if you've already heard back from them once, though if it reaches the point where they mention no additional appeals will be reviewed, that is final and not something we're able to further address either.
...
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Hey there,
This thread is quite a few years old and is being locked here to avoid further necroposting.
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!
Hey @CrazyDaMiao,
Unfortunately, the language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:
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Thanks for attaching that info @AkoniusTheFlayer.
Just looking through the information here, it appears your CPU does not actually meet the minimum system requirements.
That would limit our options here as the game isn't intended to be run on that setup I'm afraid, sorry.
You could try ...
Read moreDo you happen to know your husband's (public) Switch username?
Thanks for the posts everyone, we're getting this all passed along to be investigated further.
Hey @AkoniusTheFlayer,
Have you been able to launch Apex previously, or has it been giving you this issue from the start?
It may be worth trying to repair or reinstall Easy Anti-Cheat itself in addition to the steps you've already taken to repair the game.
Aside from that if you're still having trouble can you attach a ...
Read moreHey there,
This thread is quite old and is being locked here to avoid further necroposting.
If you believe your account was actioned incorrectly, please be sure to follow these steps to create an appeal so that can be reviewed, as it's not something we're able to investigate on the forums. Thanks!
Hey @hazza1045,
Were you playing Apex on PlayStation before that change as well, or on a different platform?
If you were playing on a different platform, keep in mind that Apex Legends does not currently have cross-progression, so your content would be available on the platform where it was initially earned.
Similarly, if you were playing on PlayStation before but changed which account was linked, that content would remain on the account where it was first unlocked.
In this case it's typically best to ...
Read moreHey @gloomfilla,
I'm afraid we cannot review or make any changes to account actions on the forums.
While you may receive some templated replies, appeals are reviewed by actual members of our Terms of Service team and are not handled by bots.
You're welcome to ...
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Hey everyone,
Thanks for the reports. Our teams have been looking into this issue and we'll provide what updates we can.
For now I'd definitely keep an eye on the Twitter thread below and we'll post additional info as it's available, thanks for hanging in there.
Hey @ugdpy,
First off, thank you for your efforts to help keep the community a friendly and welcoming place.
Taking the time to do what you can in that regard is absolutely appreciated, even if you don't always see the result you'd hoped.
On that particular note, here on AHQ we do not have direct visibility to see the content or context of a report and thus wouldn't be able to speak to why something was handled a certain way.
There is also not an appeals process regarding reports you've made yourself, though I do see where you're coming from here and we can absolutely pass along the fee...
Read moreHey @SovietDucky,
Generally if you continue seeing a message prompting you to reset your password, it means your console account is already linked to an older EA Account.
That older EA Account is the one that would need to have a password reset completed for this to clear up.
If you no longer have access to the original account or just aren't having any luck wit...
Read moreHey @s666_JRodriguez,
I've edited your post as we cannot review these reports on the forums. If you didn't get a chance to report in-game, please check the steps below to report this to the appropriate team so action can be taken. Thank you for taking the time to bring that to our attention!
Hey @indy09brickyard,
If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.
You should be able to follow these steps to get the account updated to your correct age if tha...
Read moreHey @SilverRaven19,
At this point these lobbies are typically only provided for certain community tournaments, so they're unfortunately not something we can guarantee on request.
That said, please check out this page for more information regarding community tournaments, including an email towards the bottom that can be used for any other requests or questions.
This is agai...
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