EA_Mako

Hey @Carin_fox,

 

Thanks for the posts!

 

This is an issue we're currently working to fix up and should have things back to normal shortly. Thanks for hanging in there in the meantime! 

Hey @fczsopmf82ca,

 

We cannot make any changes to your account here on the forums, sorry.

 

For changes made to an EA Account such as linking your own account to another EA Account, you'll need to speak with our support so they can try to verify and remove that link.

 

I understand you've contacted support once already, but you would need to continue working with them to get this cleared up.

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Hi @lsqiny,

This is a situation due to the accounts being unlinked. You've both mentioned having the accounts hacked and unbanned, but the issue here was that the accounts were unlinked.

Again, the only way to try restoring anything lost would be to make sure the original accounts are re-linked.

This cannot be restored otherwise.

Hey @lsqiny,

 

We cannot help you with this on the forums, sorry. The only way to attempt to restore content lost from an unlink would be to re-link the same accounts. 

 

If the same accounts have already been re-linked without that content appearing again, there is nothing more that can be done.

 

Here is the relevant portion of my earlier post again:

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

 

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Hey folks,

 

Sorry to hear you've had your content go missing like this.

 

Just looking over things briefly, it does look like there have been some platform unlinks involved with this situation. I understand that may have been done while the account was compromised, however any unlinks can cause issues so this may be what's caused the content to be lost here.

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling,...

Read more

Hey @daaaaaaaaaaaale,

 

Sorry for the concern here. It looks like your account was affected by an issue that impacted a number of accounts back in April.

 

We should be able to get this fixed up, but will need to verify a bit of information first.

 

I've sent you a DM here on AHQ, please check that in the upper-right corner and get back to me when you have a chance. Thanks! 

Hey folks,

 

Thank you for the reports. 

 

Just as a heads up, this is an issue we're aware of and are currently investigating. Thanks for the patience while we're getting this fixed up!

Hey @44068907,

 

Thanks for the report!

 

This is one the team is aware of and investigating, thanks for making sure it was on our radar. 

Always happy to clarify @Bibeus, enjoy the new season!

Hey @Bibeus,

 

It sounds like this probably happened while you were away from the game, but fortunately it doesn't look like anything was reset here.

 

Since you still have your stats and items, this looks like your account's just leveled up to 501.

 

Back in Season 14, we increased the level cap from 500 to essentially 2000. You'll just be able to level from 1 - 500 four separate times, which allows more Apex Packs to be earned through leveling.

 

The green background in the level 1 border is what's giving it away in this case, so you're essentially just level 1 of the second set of 500 levels....

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@chinocool60

 

Gotcha, so it's a pretty old account.

 

The EA Account you're posting with here is actually very new, so it wouldn't have progress older than the last month or so.

 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. That seems to be what happened here since this is a newer EA Account.

 

You would need to try checking any other emails or accounts you've used in the past to see if you may just be logging into the wrong a...

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Hey @ojamoja87,

 

That sounds like someone may have gotten into your account and changed the email, in that case.

 

You'll need to contact support directly so they can help out with this, as we cannot make any changes on the forums.

  You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. ... Read more

Hey @ojamoja87,

 

It looks like you're logging into a new account that hasn't accessed Apex in the past. If you had played for over two years, that was on a different account.

 

Try checking any other accounts or emails you may have used in the past.

 

If you can't recall or can no longer access an older account, you'll need to contact support directly so they can take a look. 

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hey @chinocool60,

 

We can typically see when an account was reset, but I did want to try and confirm some information with you.

 

When did you last play Apex? Do you remember what season you started playing?

@mickeymmb12 

 

In this case, your situation is due to unlinking an account.

 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

 

It looks like your Steam account was just linked to this EA Account recently, a...

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Hey @MandeednaMTV,

 

Thanks for the report.

 

I've edited your post to remove the video linked, but we'll pass this along to be looked into further. 

Hi @XPSGS47,

Glad you were able to get back into the right account!

Hey @XPSGS47,

 

It looks like you have at least two different EA Accounts.

 

The one you're posting with has the username XPSGS47.  

 

The one in your screenshot has the username BlinkingMonster.

 

You'll need to try logging into Apex with the account you're currently posting from here on the forums.

Hey @XPSGS47,

 

Do you have any other accounts or emails you may have used in the past?

 

Are you able to grab a quick screenshot of your lobby?