EA_Mako

Hi @pixlheart,

If you have a negative coin balance, that means a refund was provided but your account had already spent the coins.

If you didn't request the refund, you'll want to check with Microsoft or anyone else who may have had access to the account to make that request on your behalf.

Any coins added to the account in the future would go towards repaying that negative value before being available for use on the account.

Hi @Phonerax1,

Sorry to hear you had accidentally unlocked another legend with the wrong currency.

I'm afraid once that's selected and confirmed however, we aren't able to remove that to refund or exchange the coins for tokens unfortunately.

Hey @Buddylightyear,

 

I'm afraid heirlooms and other in-game purchases aren't able to be refunded or exchanged once the purchase is made, sorry.

 

I'd definitely suggest keeping an eye out for official news here for any other information as leaks can often be wrong, misleading, or incomplete.

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Hey @Azerlee,

 

For more sensitive topics like this, feel free to DM either myself, @EA_Mari, or another CM and we'll make sure that information makes its way to the proper team.

 

Thanks again! 

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Hey there,

 

Exploits using configs are certainly something that's been looked into in the past, such as the mention in the tweet below. Thanks for making sure this was on our radar!

 

Just as a heads up, I've removed the link to avoid spreading that information around further, much appreciated!

 

Hey @BenziCat,

 

While you're certainly not expected to remember everything, we do expect the account owner to be able to provide certain details about an account, including some things that should never change such as the date of birth of the registered account owner.

 

Ultimately, if our support team cannot verify enough information about an account, for security reasons they will not be able to make changes. 

 

This is not something we can help update on the forums however, so please ...

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Hey @BenziCat,

 

As a heads up, I've edited your post to remove the support chat details and to change the font to a normal size so the post can be read.

  Sorry to hear someone else had gotten into your account. To be clear, your account was not hacked by EA, but it certainly appears someone had access to your login information and had made some changes in the past.    Our support team actually locked the account to prevent further changes from occurring until we could verify the proper account owner. This is why you weren't able to make additional changes to the account.   Because of that, and since you no longer have access to the email registered to the account, our support team will need to verify some additional details before any changes can be ... Read more

Hey @mzzz_218,

 

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

 

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account.   If you haven't already, please be sure to go through as many of ... Read more

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Under investigation. Accepting as solution for visibility purposes only.

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Hey folks,

 

We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.

 

We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!

 

@LeBron_Jvmes,

Great! Always happy to clarify, thanks for the patience while we're working on the issue.

Hi @LeBron_Jvmes,

We're still working on the issue itself currently. Are you able to try the workaround posted above to change your console language?

That should let you play in the meantime, but is only a temporary workaround until we get this fixed up.

Hey @xherkkuyt,

 

We're aware this error is still preventing the game from launching when using certain languages, and are still working to get this fixed up.

 

In the meantime you'll need to change your console language to something else, such as English. That should let you get back in-game while we continue working on the issue, thanks! 

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@Aldebera wrote:
The reason why people are resorting to quote unquote naming and shaming on this forum, has to do with the fact that no other interface you have for it does anything get done.

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@Aldebera 

I can understand you'd want to try and get somethi...

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Hi @16ringz,

Did you open all 4 event packs, or just the first one or two before closing the screen?

If you had not opened all the packs before leaving the screen, the remaining event packs would have been opened automatically in the background just to make sure they were opened during the event timeframe.

Hey @16ringz,

 

Just looking back at the event packs opened shortly before your posts here, I am seeing 4 event packs opened.

 

Fortunately, it looks like you had received not just 1, but actually 2 Legendary items within those packs.

 

I'm seeing both the Legendary CAR skin and the Legendary Mad Maggie skin on your account, so if those weren't noticed when the packs first got opened, you should be able to check back in your collection to find them. ...

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Hey @PositivevitageN,

 

Sorry to hear you had misunderstood how gifting works. Unfortunately, it is not possible to reverse or return gifts once you've selected the item, the purchase method, the player receiving it, and then confirm the above to actually send the gift.

 

Support would not be able to return this either I'm afraid.

 

We do have more details and information about how this works below, please feel free to check through that to help clear up any confusion.

 

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