EA_Mako

Hey @Stellaral,

 

Please do not post any personal information on the boards, as these are publicly visible to anyone. I've removed the attachment as that displayed your name and other personal details in addition to the IP addresses mentioned.

 

As far as the account ban itself, we cannot assist with this on the forums, nor are we able to perform a separate review, sorry.

 

This can only be reviewed by our Terms of Service team ...

Read more

Hey @carlito25999,

 

It would be best to get in touch with support directly so they can check into this for you further. 

 

If you create a new case here and select Game Support > Apex Legends > I want a refund or I'm looking for something I bought, you should be able to get in touch with the support team so they can see what options are available to help out here. ... Read more

@Ryanciran 

 

If you've gone through all the steps and are still seeing that Login Verification isn't enabled, preventing you from gifting, we're currently investigating that situation.

 

You can keep an eye on our Bug Report thread here, as well as the Apex Trello board for any updates as we get them.

... Read more

Hey @SparkeyGamingFB,

 

Have you and your friends added each other to your EA friends list as well? They won't show up if they're only on your Xbox friends list. 

 

Take a look at the gifting guide here to make sure each of those steps has been followed!

... Read more

Hey @ScrubsAreNone,

 

Just to clarify, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. That would be why you're running into this situation.

 

Progress cannot be transferred from one EA account to another, so if you're trying to recover access to that progress, you would need to re-link your PSN to its original EA account.

  If you have any issues re-linking your accounts you'll need to get in touch with support to see if they have any other options available, as we cannot make changes to your account on the forums. If you ... Read more

---

Under investigation. Accepting as solution for visibility purposes only.

---

Hello everyone,

 

Thank you for the reports! We've passed these along to be looked into further.

 

Once we have any additional information to share, we'll be sure to update the thread; thank you for the patience while we're checking into this.

Hey folks, thank you for the reports.

 

Can I ask which region you're trying to play from as well?

 

We'll pass this along to be checked into, much appreciated.

@WraithWalker102 

You would need to locate that original account and re-link to try restoring your content. Please reach out to support if you run into any trouble with that process, as outlined here:

---

To correct that, you would need to re-link to the original account where the progress was made to try restoring access. If that's a possibility it would be best to get in touch with support so they can try to help get things re-linked to the correct original accounts. If necessary, you can ...

Read more

Hi @WraithWalker102,

This would indicate to me that those cosmetics from your PSN account were left behind on whichever EA account it was linked to prior to linking to the same account that has your PC progress.

You wouldn't have been able to launch Apex without linking to an EA account, so if you were playing on PlayStation and then later linked that account to one on PC, it sounds like that original account is where those other cosmetics would still be located. ... Read more

Hey @WraithWalker102,

 

Just to clarify a couple things, Cross Progression allows you to access the content on a single EA account from the platforms connected to that account. However, it is not possible to transfer or merge progress across separate accounts entirely.

 

So, if the progress was made on a separate EA account, there would not be a way to combine that with the current account, and you would not see that content when logging into this account.

 

Additionally, unlinking any platforms will cause you to lose access to the progress made on that account. Since the progress is stored on the E...

Read more

Hey @WraithWalker102,

 

When you mention having trouble linking your PS4 and PC accounts, did that involve going through these steps for your PSN account? 

 

This sounds like you may either have multiple EA accounts or ha...

Read more

---

Under investigation. Accepting as solution for visibility purposes only.

---

Hey Legends,

While the issue is still ongoing, we currently do have a work around which will allow those who have received the Season 20 patch early to regain access to the game. To do this you will have to install and play the PS4 version of Apex Legends onto your PS5. We have included the instructions below. 

 

Please note; if you are still on the S19 version of the game, you will not need to follow these instructions and can continue playing as normal.

If you played Apex previously on PS4:

• ...

Read more

Hey @KKXIXXI,

 

If you no longer have access to the email associated with your EA account, our support team can help verify and update that information as needed.

 

Without access to the account, you would not be able to unlink the Xbox profile to link it to a different EA account.

 

Additionally, your progress is stored on the EA account, not individual platforms like Xbox. That would mean if you were to unlink the Xbox account and get that linked to a different EA account, you would lose all your progress in Apex.

 

Instead, it's typically better to just update the login information if this was linked to an email you can't access. 

 

If you ... Read more

Hey @Akfoc,

 

If you're trying to play on a system that has been hardware banned, you would need to have the original account holder appeal the ban with our Terms of Service team to see if that can be removed.

 

This would only be possible if the original account that was actioned has that overturned on appeal. We would not be able to assist otherwise, I'm afraid.

 

If you're in contact with that individual, you can have them ...

Read more

Hey @JustCheekYT,

 

If you have multiple PlayStation accounts linked to the same EA account, you won't be able to go through the unlinking process on your end. 

 

In that case you'll need to get in touch with the support team directly as we're unable to make changes to your account via the forums.

 

If you ... Read more

Hey @Chinamades,   Sorry to hear someone else has seemingly gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   For banned accounts you'll need to ... Read more

Hey @crazythunder92,

 

If you haven't already done so and this took place recently, I would definitely check through these security steps to make sure your account and system are secure. 

 

Beyond that however, if an account was incorrectly linked during that time you'll need to get in touch with our support team so they can help get that corrected...

Read more

Hey @ModernVerse,

 

This is something that's been brought to the team's attention from a few others as well, and the feedback has absolutely been passed along.

 

Thank you for the post making sure we were aware of this situation!