EA_Mako

Hi @ninchua,

Looking at potential false positives would be part of the process when the Terms of Service team reviews an appeal. That's not something that can be done via the forums I'm afraid.

Hey @ninchua,

 

I'm sorry, but our ToS team would have final say in the matter.

 

I understand you're saying one thing and the replies you're receiving are saying another. 

However, if they've reviewed their records of the situation and declined to remove a penalty after multiple reviews, I'm afraid there wouldn't be any other alternatives to have that reviewed again or via a different method.

Hey @ninchua,

 

If you've created an appeal with our Terms of Service team and disagree with their findings, you're welcome to submit another appeal.

 

An additional appeal would be investigated by a separate member of the ToS team, who would take another look at our records/tools to verify whatever activity took place on the account. They would typically provide the general reason for a ban, but wouldn't be able to provide specifics such as which program was detected, etc. 

 

That doesn't mean an investigation wasn't taken seriously, however. If you feel a mistake was made please feel free to appeal again ...

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Hey @ninchua,

 

The only team that's able to review or change account actions would be our Terms of Service team.

 

You can appeal with these steps if you haven't already done so. Appeals will be investigated by a member o...

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Hey @yolllpp,

  If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   You can create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account to get in touch with the support team so they can check into this with ... Read more

Hey @PixelzEge,

 

I'm not sure when the video you saw claims this took place, but we are required to disclose breaches of that nature and you'd be able to find the news here if that were to take place.

 

The most recent incident would have been ...

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Hey @CotitoCalvo,

 

Did you see any errors or notifications when sending the gift?

 

Your friend should just have the gift appear in their inventory, though there will be a notification just serving as a reminder they received something. 

 

Restarting their game may also help if it hasn't appeared right away. Please ...

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Hey @Mayslikely,

 

I've sent you a DM here on AHQ to verify a bit more information as it doesn't seem your account received the earlier fix for this issue.

 

Please take a look at your DMs in the top-right and get back to me there when you have a chance, thanks! 

@MrKredK 

 

The only way to access those would be if the account ban were lifted. If that's already been appealed and the ban was found to be legitimate however, then I'm afraid so.

Hey @xagzu,

 

We do not use automated replies or bots to investigate or reply to appeals. This would be done by a member of the Terms of Service team.

 

They use templated replies in some cases to make sure the information they're providing is consistent for those in similar situations, but these are reviewed by people. 

 

If you've submitted an additional appeal, a different member of the team will review our records for the situation. As these actions are based on what can be verified with our records and tools, there's not any separate information you'd need to provide that would change the outcome here. 

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Hey @MrKredK,

 

I'm afraid our team is not able to transfer content between separate EA accounts.

 

This would include Apex Coins regardless of where they were initially purchased, but please keep in mind that our advisors would also be unable to assist with any codes purchased from ...

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Hey @xagzu,   If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.   We're unable to make any changes or discuss details of your account here on... Read more

Hey @muhaki01,

 

I'm afraid we are not able to review or change any account details via the forums, including for account bans or suspensions.

 

When you submit an appeal, our Terms of Service team will review their recor...

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Hey @rickshinova,

  While you may have changed your Steam email, that wouldn't necessarily update any EA account it was linked to at the time unless you had done that manually as well. If you no longer have access to the email address registered to an EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you ... Read more

Hi @1tUr_bOo1,

Please give this another try when you're able, as I'm hearing there should be some improvement.

Hey @1tUr_bOo1,

 

I've moved your post to its own thread as this is a separate situation from the one it was posted in.

 

The team is aware of this particular situation as well, and should have this addressed soon. Thanks for the patience in the meantime!

@ApexAngles1 

 

I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.

 

Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.

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Hey @ApexAngles1,

 

Sorry to hear your progress still hasn't returned after re-linking the original accounts. There's always a chance for that progress to be permanently lost during an unlink and while that's sometimes restored by re-linking, it's unfortunat...

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@dvanbreet 

 

Please see this blog for the most updated information on the new Battle Pass structure.

 

Apex Legends™: Battle Pass Updates (ea.com)

 

Beyond that we wouldn't have any other information to share I'm afraid, but it may be worth checking back through your console marketplace specifically to see if any other upgrade options are available. 

Hey @dvanbreet,

 

Unfortunately we're unable to reverse in-game purchases or grant coins, etc. If that was a separate purchase through the PSN marketplace, you would want to get in touch with PlayStation Support to see what options they would have available. 

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