Hey @chenghan666,
We're unable to review the account activity and information leading to a ban on the forums. That's only done by our Terms of Service team.
If our Terms of Service team has declined to remove the ban after multiple appeals, that will be final and not something we can change here either, sorry.
Hey @chenghan666,
We are unable to review or change any bans here on the forums.
If you believe your account was actioned incorrectly, you can submit an appeal here.
Our Terms of Service team will reach back out to you via email once they've completed their investigation so please keep an eye out on your email for further updates after...
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Hey @Gamagury,
If you think someone else has accessed your account, please be sure to go through these security steps to the best of your ability to make sure they no longer have access.
After that point you'l...
Read moreHey @66MrSlater99,
If you've submitted an appeal as outlined in the above post, the ban is absolutely looked over by our Terms of Service team.
You're welcome to submit another appeal if the first was declined and another member of the ToS team will review that situation again, up to the point where they mention no further replies would be provided.
This is not something we're able to investigate or review further on the forums however, locking the thread here.
If the email stated cheating as the reason for the ban, that general account action for cheating would be the clarification, along with information from our User Agreement further outlining what we consider cheating to include.
What is not shared are details such as what particular cheating software was found or when, or any details regarding our internal systems as this type of information is highly valuable to ...
Read moreHey @stillkoy,
You should have received an email at the time of the initial ban letting you know the reason for the ban.
If you're able to check back through your registered account email for anything from a [email protected] address or @ea.com domain that should provide a bit more clarity for the reason that action was taken.
We are unable to discuss any account details on the forums I'm afraid, so if you've already exhausted multiple appeals and the Terms of Service team has declined to remove the...
Read moreHey @slubastian1,
Which options are you selecting when you attempt to create a case with these steps?
If you're not at least seeing the email option, selecting other options may give you some additional options, for example The EA app | PC | Manage my account ...
Read moreYou'll need to reach back out and speak with support again I'm afraid, we cannot assist with account issues on the forums.
It's likely there was a previous account that was deleted or changed and the current account was created with the same email as it was no longer in use, however that is not something we can look into here.
Our support will need to try and locate the original account in order to make any changes here.
Understood, @Ghost_Aleon.
That does not match the limited information I'm able to see, so it would be best for you to contact support directly so they can look into this further with you.
Hey @Ghost_Aleon,
It definitely looks like the EA account you've signed into here was very recently created, so if you've played previously that would be under a different account.
If you recall any other emails or accounts you may have used in the past I would definitely check whether you may have ...
Read moreHey @skullmurphy,
Sorry to hear about the login troubles you're running into here.
Just to be sure, that message would indicate your EA account password needs to be reset with these steps, not your Xbox account.
If you've done that multiple times for the EA account specifically and are still unable to sign in, please ...
Read moreHey @d4m0mdpeo6w4,
If you're having some trouble making a purchase, I'd be sure to check through the steps on this page to ensure your account information is up to date and matches the information your payment method would have on file.
...
Read moreHey @xX-m4ch1n4-Xx,
If you're consistently seeing all those error icons, especially across multiple datacenters, that would indicate a potential issue with your connection or the route it's taking to reach our servers.
Are you using a wired or wireless connection?
I would definitely suggest going through ...
Read moreHey @Markey8787,
Are you seeing this happen consistently on a certain datacenter, or does switching the datacenter on the initial login screen help at all?
If this is something you're running into regularly, it may help to go through ...
Sorry to hear that @Aidanmairing @zhongjicike, I'm afraid progress is saved on the EA account where it was first earned and does not transfer to a new account.
That would still be available on the original account where it was unlocked, but isn't something you'd be able to access on a separate one....
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