EA_Mako

Always happy to clarify @KhrisMyster, glad it was straightforward!

Hey folks,

 

Just to check, if you are using any programs like reWASD, DS4Windows, AutoHotKey, etc., can you try disabling them to see if you're able to launch Apex normally?

 

It may help to try a clean boot of your system to see if this issue still occurs after that. Steps to perform a clean boot can be found here.

@Rondosaboss9 

Our Terms of Service team may use templated replies to make sure they're providing consistent information across similar situations, but the reviews are not automated.

 

Each review would be carried out by a different member of the ToS team. If they had declined to remove the penalty after multiple reviews, that'd be the limit of what we can do I'm afraid.

Hey @Rondosaboss9,

 

We are unable to review or change any account actions here on the forums.

 

You can submit an appeal with our Terms of Service team using these steps, however if they've already completed multiple reviews and declined to remove the penalty, that would be final.

 

If the ToS team has made a final decision, there won't be ...

Read more

Hey everyone, thanks for the posts.

 

This is a situation we're currently looking into, so I'll share any updates here as we get them. Thanks for the patience in the meantime!

 

Edit: This should now be resolved. Please try relaunching and let us know if you're running into any issues still! Thanks for hanging in there folks!

 

@nekkxuu 

Gotcha! So this would be more due to the options you had selected for the case. 

 

There wouldn't be a way to manually restore progress to this account, as the situation would be more a matter of finding the correct account. We aren't able to transfer content between accounts, but should be able to try and help locate the account you'd mentioned.

 

Our support would need to try and verify some other information, so if you ...

Read more

Hey @nekkxuu,

 

Sorry to hear you're having some trouble getting in touch with support.

 

It looks like each case opened had provided the same message you mentioned, but also indicated you should be able to continue by resuming that same case.

 

Are you able to resume a current case from your case history page here, instead of opening new cases? That should let you get through to an advisor rather than seeing the initial prompt aga...

Read more

Hey @zaaleeng,

 

Sorry to hear you still haven't received your Apex Coins. As it's been more than 24 hours, there are a couple things to try that may help out.

 

It may help to try signing out of Steam (don't just exit), closing it via Task Manager, then restarting the game to see if the coins appear. If not, launching Apex through EA app instead of Steam may also help in some cases.

 

If you're still not seeing the coins after that point however, you'll need to ...

Read more

Hey @Chulachan,

 

It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.

 

It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

 

Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.

...

Read more

Hey @KhrisMyster,

 

Ranked leaderboards are indeed separate between platforms, even with Cross Progression.

 

Are you seeing that on both Xbox and PS5, or just one platform? If you swap back to the other, does that progress show back up? 

Hi @NotSwooosh,

I can understand you'd just want to get your favorite skins consolidated at least, but unfortunately we cannot transfer any content between separate accounts, sorry.

@NotSwooosh 

You're welcome to leave feedback on the advisors and previous conversations you had, but we cannot transfer skins or content from one account to another.

 

Contacting support again wouldn't change this or allow them to transfer the items. Unfortunately that's never been possible, so I'm not sure why that was mentioned as an option.

Hey @NotSwooosh,

 

I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

 

I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

 

Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

 

Do feel free to leave feedback on any prior advisor chats from your case history page here...

Read more

Hey @Chuzume,

 

Thanks for trying to help your friend out!

 

If your friend's coins have not shown up within 24 hours there are a few things to try:

 

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

 

If they are still not showing up for your friend after that, they will need to ...

Read more

Hey @ozsniper1105,

 

In some cases you may need to try the following if your coins have not shown up within 24 hours:

 

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

 

If they are still not showing up for you after that, please ...

Read more

@arevenger1  
This thread is quite a few years old and is being locked here to avoid further necroposting.
 
If you've linked a Steam account to an EA Account and found your progress has been lost, keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

 

You would need to re-link your Steam account to its original EA Account to recover any missing progress. If you run into any issues re-linking accounts, please ...

Read more

Hey @Chowdidi

 

I've edited your post to remove the attachments as they showed some account information. Please keep in mind these are public forums and your posts are visible to everyone.

 

If you feel an action was taken on your account incorrectly, you'll need to appeal with our Terms of Service team. They are the only team able to make any changes to ...

Read more

Hey @zanghuayin9,

 

It looks like your account may have been affected by an issue back in April.

 

We should be able to try fixing this up, but will need to verify some other details first. Please check your DMs here on AHQ and get back to me there when you can, thanks! 

Hey @Mistercactusss,

 

Sorry you were running into trouble here, but thanks for the report!

 

We've pushed a fix for this issue and you should be able to get back in-game next time you hop on.