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Hey @Freyouz,
You're welcome to submit an additional appeal, but aside from that there is not a means to speak directly with the Terms of Service team.
They review appeals based on whether the chat was a violation of o...
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Hey @Freyouz,
You're welcome to submit an additional appeal, but aside from that there is not a means to speak directly with the Terms of Service team.
They review appeals based on whether the chat was a violation of o...
Read moreHey @Freyouz,
All appeals are reviewed by actual members of our Terms of Service team.
This isn't an additional action or flag for your message, it just looks like they hadn't included the description in the reply itself.
If you have the option to leave feedback from your Case History page that may be worth checking, but you're also welcome to submit an additional appeal so a different member of the ToS team will review the ...
Read moreHey @Az_Sam_Hz,
I've edited your post to remove the attached images as they showed your email and other personal information. Please be cautious with what you're sharing here as these are public forums visible to anyone.
Regarding the coins that haven't appeared, you would need to continue working with the support team if you're still having trouble, as we cannot make any changes to your account or verify purchases via the forums.
Please be sure you have the ...
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Hey @Freyouz,
If you've put in an appeal using these steps and categories, you shouldn't need to resume the case. That's more of a general option for cases in general rather than anything specific to an appeal.
Once the appeal's been put in, our Terms of Service team will review what was actioned and will reach back out via email to let you know the ...
Read moreHey @Content14,
If you don't recognize or have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so ... Read moreHey @iTzzPHOENIXYT,
You won't be able to link a Steam account to an EA account that has already had a different Steam linked. Each EA account can only have one other account of each platform linked over its lifetime.
If you're having trouble accessing the account, you'll need to get in touch with support so they can help make any needed changes to get you logged back into the account itself.
If you create a new case here... Read more
Hey @cfdd4a2a1d3df820,
I'm sorry to say, gifts cannot be returned or refunded once they're sent.
Please feel free to check our article here for more information about the gifting process, however I'm afraid this is final once the gift is sent.
...
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Hey @CaptainBasculin,
This one is definitely already on the team's radar to be addressed with a future update, though we don't have a specific ETA at this point.
Thanks for making sure we were aware of this issue!
Sorry @ProDickyBird, Community Managers are not able to provide second chances or have any influence on actions taken on an account.
The only team able to do so would be our Terms of Service team that has already reviewed the situation multiple times.
While they may use some templated responses to keep the information being provided consistent to other similar situations, these are reviewed by individual people from the ToS team. Each appeal would be reviewed by a different person as well, so if it's reached the point where no further appeals will be reviewed, that situation has been investigated by multiple different people.
They'll simply look at whether the situation being appealed was a violation of our ...
Read moreHey there,
I've edited the post just to remove the actioned username. If that resulted in the account being actioned, please don't repeat it here either.
Regarding the ban itself, I'm afraid there is not an alternate route to appeal an account action. The only method to do this would be through our Terms of Service team, which it sounds like you've already done.
If they've reviewed an action multiple times and declined to remove the penalty, that would be final and not something we can change here either, sorry.
...
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Hey @BumBumDip,
Are you noticing any missing skins or cosmetics on the account, or just the level change?
From a quick look it doesn't appear the account was wiped, so I suspect you may just have been closer to level 500 and are just working your way through the second set of 500 levels. Does your level 10 badge have a green background?
We increased the level cap a little while back, so yo...
Read morePermanent bans could also be due to toxicity, as that would just be a matter of the account history and what other actions may have been taken in the past.
Really the only way to tell would be reaching out to our Terms of Service team with the link provided above, so we wouldn't be able to specify which was the cause via the forums.
Locking the thread here as we can't further address it, thanks!
Hey @Pathsboty,
If you were still needing any help recovering an account and no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. If you create a new case here and select Game Support > The ... Read moreThanks @MartianSalt!
Just looking at the TCL website, this is the model that came up for me with that description.
Under the specifications it's showing the display supports 60Hz, which would explain why the performance option isn't available in-game sadly.
