EA_Mako

Hey @Nakosou,

 

I'm afraid we cannot make any changes to your account via the forums, including changing or removing bans.

 

You'll need to create an appeal to have the Terms of Service team take another look at the situation.

 

If you've already sent in multiple appeals and they've declined to remove the ban, that is not something we'll be ...

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for the reports everyone, this has been passed along to the team for further investigation.

 

We'll provide any updates in this thread once we have some news to share!

Hi @elizeus77,

Can I ask which platform you're playing on?

Hey everyone, thanks for the posts.

 

Just to make sure I'm understanding correctly, you're all using the 3rd tier of Valkyrie's prestige skin (Apex Interceptor) and have equipped the Blade Barrage finisher, but this keeps reverting to a standard finisher in-game and the Blade Barrage finisher is automatically unselected after the match? Is that right?

 

We'll get that passed along to be checked into, thanks!

@RoronoaDLuz 

If the wrong account was linked there, you can try contacting support directly to see if they're able to assist with a re-link, but that's not something I'd be able to verify or change here.

 

You can create a new case here so an advisor can take a look!

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Hey @RoronoaDLuz,

 

This can happen when you go through the process to unlink an account that's played Apex, as outlined here: 

 

Unlink your platform accounts from your EA Account

 

You can try ...

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Hi @bdog410,

You will need to contact support so they can help get the account properly updated in this situation, so please be sure to create a new case so they can take a look.

https://help.ea.com/en/contact-us/new/

Hey @bdog410,

 

Just to clarify, have you reset the password for your EA account specifically, not your Steam account where you play?

 

If that message is still popping up for you afterwards, please ...

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@FZ_TIANO 

Those were automatically added to your total as soon as you clicked to open the pack, so there would not have been any separate indication of crafting materials being added after the game.

 

You should still have the red dot notification for the new skins, though I've seen some situations where that doesn't appear if the opening animation is interrupted. Even if that's the case, you should be able to check through the actual list of skins to find the newer additions.

 

Fortunately it doesn't seem anything went missing here, though if you'd like to check into that further you'll need to speak with support directly.

 

You can open a new case using the steps on the ... Read more

Hey @FZ_TIANO,

 

Fortunately, the contents of a pack are added to your inventory immediately when you click to open it, even if you don't see the animation fully play out before it's interrupted by something else such as starting a match.

 

It doesn't look like the most recent pack contained any heirloom shards sadly, but it did have crafting materials as well as a Wingman and Peacekeeper skin which should be available if you check through your loadout.

Hey there @fmvp001,

 

Sorry to hear about the trouble you've run into with the account. I'm afraid we are unable to review or change any account actions on the forums, however.

 

If you believe an action was applied to your account incorrectly, you can appeal it with our Terms of Service team using the following steps: ...

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Hey @Epsterii,

 

This issue should have been resolved shortly after this post.

 

Please give things another try when you're able and let us know if you're still running into trouble queueing up, thanks!

Hey @iisorexv,

 

You can check your case history here for updates, or to resume a case you've previously opened if you still haven't heard back yet.

Hey @iisorexv,

 

If you haven't received the coins from a bundle but have received everything else, please reach out to support directly so they can assist further.

 

We're unable to make any account changes via the forums, but you can open a new case using the steps on the EA Help website to g...

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Hi @csuli2000,

This was previously working on Storm Point, so with the map rotating back to Storm Point for now you should be able to make some progress.

We're working to get things fixed up for the other maps as well, thanks for the patience!

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone!

 

We're currently investigating reports of the node tracker not properly spawning on maps other than Storm Point.

 

Once we have any additional information to share regarding a fix we'll be sure to provide an update, thanks for hanging in there while we're taking a look.

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for the additional reports everyone!

 

We're currently investigating reports of the node tracker not properly spawning on maps other than Storm Point.

 

Once we have any additional information to share regarding a fix we'll be sure to provide an update, thanks for hanging in there while we're taking a look.

Hey @Squirrel3393,

 

Thanks for the report. 

 

Just to clarify, which map(s) were you playing where the Node Tracker didn't spawn?

Hey @olivjake,

 

Thanks for the post! We're currently checking into some reports of this not working properly on Broken Moon and World's Edge.

 

Just to confirm, are you seeing this happen on other maps as well?

Hey @I-Own-Ur-F8,

 

@dSKyNafinchin is correct! Getting the guaranteed heirloom (or in this case the Valkyrie skin) from a collection event will not reset your progress towards getting an heirloom from other packs.

 

Collection packs do not count towards this, so you'd be in the same position after picking up the prestige skin as before.

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