EA_Mako

@alawnianas 

 

Any third parties claiming to be able to remove a ban are simply scammers trying to take account information. The only team able to remove a ban is our Terms of Service team.

 

And no, as I said above, the appeals are manually reviewed up until a certain point. Once they've reviewed your situation multiple times and you start receiving the message stating "Please do not expect further responses on this matter.", your case can no longer be reviewed.

 

When they say not to expect further responses on the matter, they mean it. There are no additional reviews taking place at...

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Hey @alawnianas,

 

As I mentioned, they review each appeal manually up to a point.

 

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

 

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

 

You're absolutely right that much of the time, off...

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Hi @alawnianas,

Our Terms of Service team is very much still active and will investigate appeals sent to them.

If they've reviewed a situation multiple times and declined to remove the penalty however, that would be final. At that point they would no longer review additional appeals.

Until that point all appeals are reviewed, they do not auto-reply. They may use templates in replies, but these cases are all reviewed manually.

@HighPingAbuser 

 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

 

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

 

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

 

We cannot help with thi...

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Hey @MagicalFlandre,    If you had linked a platform to the wrong EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should b... Read more

Hey @HighPingAbuser,

 

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

 

We cannot make any changes on the forums, including adding coins or verifying a code.

 

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

Hey @HighPingAbuser,

 

There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

 

If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

 

Please keep in mind that depending on ...

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Hi @K9X_Anas,

If the account has been permanently banned and our Terms of Service team has declined to make any changes or remove the penalty, there is nothing else to do.

There will be no way to remove or change the ban on this account, and we have no other options to try and change this aside from our Terms of Service team, who has already made the final decision.

Hi @K9X_Anas,

If our Terms of Service team declined to make any changes including a reduction, that won't be something we can do here either, sorry.

Hey @K9X_Anas,

 

I'm afraid if our Terms of Service team has reviewed this multiple times and declined to remove a penalty, that will be final.

 

This is not something we're able to change here on the forums or anywhere else aside from the ...

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@boxj123 

 

This sounds like you linked your PSN to a different EA account. This will cause your progress to be lost.

 

You'll need to re-link the PSN to its original EA account to try restoring access to this progress. Please see the below information.

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ 

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Hey @lukysek,

 

Generally if you're unable to access the various menu tabs and your currencies are flashing or unavailable like this, it means your client is having some trouble communicating with the servers for one reason or another.

 

Which platform are you playing on? If you're on Steam or EA app, you can try verifying file integrity or repairing the game before restarting...

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@Gr3EK_G0DD

I don't have any additional information to share just yet, sorry.

As soon as that changes we'll be sure to let everyone know, but at the moment we're still checking into this.

Thanks for hanging in there in the meantime.

Hey @aydenbb,

 

We're aware this still hasn't been made available for Xbox, thanks for the patience while we're working on it! 

Hi @Vidrir,

I've sent you a DM here on AHQ with a few more details, but this should now be corrected.

Thanks again for hanging in there while we were getting this fixed up!

Hi @fuze1971,

I've replied to the DM you had sent, please check your messages here on AHQ and get back to me there when you get a chance. Thanks!

Hey @Yuki2711L,

While I see you've mentioned you're sure this is the right account, it may be worth checking any other accounts or emails you may have used in the past.

 

This particular account was not even created in 2023, so if you had played prior to this year it would have been with a different account.

Hey @PURGE_em,

 

Just to clarify, when you said you got it one time, did you mean you have gotten one heirloom? 

 

Are you saying you've opened more than 500 packs total, or have you opened 500 packs since getting the first heirloom?

 

I see you mentioned you haven't received any heirloom shards, but do appear to have an heirloom from shards already. Keep in mind your pack timer would be reset at that point, so it would need to be 500 additional packs before the next guaranteed set of shards.

Hey @Dark3stZ3us, sorry to hear you've had some trouble getting back into your account.

 

It would be best to speak with support directly in this case so they can take a look through the account and update any necessary details that could be causing an issue here.

 

We are unable to make any changes for you via the forums, but if you ...

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Hey @Vidrir, thanks for the post to bring this to our attention.

 

We're not able to dig into this on the forums directly, but I've passed this along to be checked into further.

 

Thanks for the patience while we're investigating.