EA_Mako

Hey @wz7rbh2iicte,

 

I'm afraid we are unable to review or change any bans or suspensions on your account via the forums, sorry.

 

If you feel a suspension was placed on your account incorrectly, please create an appeal here and our Terms of Service team will review that situation for you.

 

The ToS team will contact you via email once they'...

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Hey @IGORS7999,

 

I'm afraid we are unable to review any account bans or suspensions on the forums, as we cannot view, discuss, or change any account details here.

 

Only our Terms of Service team is able to review an appeal...

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Hi @Craig_H0rner,

In the screenshot you've included, it does look as though the items have all been unlocked, whether through crafting or opening the packs containing them.

At that point the heirloom would be awarded as the event is still ongoing, though unfortunately that same timing doesn't appear to have been the case for the past couple events you've mentioned as we were seeing packs had been opened after the events had ended.

Just to confirm, if that screenshot is from your account, are you seeing the Hope's Dawn heirloom set available now? ... Read more

Hey @Craig_H0rner,

 

Please keep in mind that in order to receive the final reward from collection events you need to unlock all items during the event.

 

You will not be eligible for the final reward if you complete the collection after it has ended, even if you received the cosmetics from the event packs. 

 

For example, the new Imperial Guard collection event started today and will run through until March 21st. All 24 cosmetics must be unlocked before this date to receive the new Heirloom, simply ...

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Hey @pandasoup8,

 

Sorry to hear you haven't gotten those coins to show up yet.

 

Just to check, have you tried fully logging out of Steam and back in, not just restarting the launcher?

 

It's definitely been long enough that those should have shown up, so since you haven't seen them it would be best to reach back out to support. Unfortunately we are unable to make any changes to your account on the forums.

 

The verification they'll need is outlined on ...

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Hey @YoloGoodLuck,

 

If you're seeing this message after completing a password reset as outlined on this page, it's likely the platform you're using is logged in or linked to a different EA account.

 

At that point it would definitely be best to ...

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Hey @Kamil93,

 

If you're not receiving your EA Play rewards, please contact support directly.

 

You can find more information on how to reach support over at the EA Help website.    They'll need to take a closer look at your account to help determine eligibility and correct any issues at that... Read more

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@Griminvain wrote:

I have no intention in discussing anything with anyone. It's a question not a statement to be discussed. Also it's a direct question which by the way EA asked me to post in here not in twitter. So I'm doing so... 

 

 

Important Note: this isn't a community targeted question or discussion !

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Hey ...

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Hi @v7igtnz1scny,

Yes, it's possible your original account had its email updated or changed, and that same email was used for the current account.

You will need to speak with support about this as we cannot make any changes on the forums.

Hi @v7igtnz1scny,

That is not the case for the account you're posting with, I'm afraid.

If you're not using a different email it's possible your original account had its email updated or changed, and that same email was used for the current account.

You'll need to continue working with support in this case to try and locate and update the original account to recover that progress.

Hey @v7igtnz1scny,

 

It looks like the EA account you're posting from was just recently created, so if you've played at all in the past that seems to have been on a different account.

 

Your progress is saved on the EA account, so re-linking a Steam account from another EA account to this one would not transfer that progress.

 

The only way to restore that previous progress would be to ...

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Glad to hear it @MaxIceCast!

 

Thanks for the update, enjoy your games! 

Thanks @MaxIceCast,

 

This looks as though your GPU drivers may be significantly out of date, can you head over to AMD's website here to try grabbing the latest drivers?

 

I'd try a clean install of the drivers before restarting and checking again for any change.

Locking this one here as we're unable to assist directly beyond the info provided above, thanks all.

Hey @jepalmer0,

I'm afraid you would need to reach back out and continue discussing this through support, as we're unable to make any account changes here on the forums.

An advisor would need to take another look at this, sorry for the extra trouble.

Hey @shorthairguy,

 

I've edited your post to remove the order information to prevent it from showing any account information here on the forums.

 

We are unable to make any account changes here, but it does appear the order info you attached was for a different account than the one you're posting with in this case.

 

At that point you will need to ...

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Hey @JOPODROBITEL_123,

 

I'm afraid I don't have any updates for you about the available currency options here, but this is something we've passed along to be looked into again. 

 

As far as connecting your EA account to another Steam account, this should be possible if your EA account has not already had a different Steam account linked. Currently each EA account can only have one of each other platform linked over its lifetime.

 

...

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Hey @jlyons1823,

 

Sorry to hear you haven't received your Apex Coins yet. 

 

If it's been more than 24 hours and they still haven't shown up, we do just need to verify some information about your purchase before we're able to assist. If the purchase was made through our own systems it's typically fairly easy to verify, but if that was made through another store we would need to get some extra information as we don't otherwise have access to another company's transaction info.

 

This is not something we're able to check into on the forums I'm afraid, but you'll just need to ...

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Hey @MaxIceCast,

 

Are you able to try the steps in this post to see if there's any change?

 

If you're still running into the same issue after that point please attach a DxDiag file so we can get a bit more information here, thanks!

Hey @iQuenix,

 

I'm afraid we aren't able to review your account or verify whether or not it's been flagged for any particular activity here on the forums, sorry.

 

If you do receive any flags or account actions you'll need to appeal them with our Terms of Service team ...

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