EA_Mako

Hey @TariqDestroys,

Did you receive the other cosmetics from that bundle, or are those missing as well?

If you've restarted your client but those are all still missing after you sign in, it would be best to get in touch with support directly so they can take a look at the purchases.

Be sure to have these screenshots available, then ...

@xQueenyBee 

Can you confirm that you're trying the exact steps below, rather than creating a case from another page?

These steps have no drop-down menu to select a platform, so if you follow them it should allow you to create a case.

If you're still seeing that, try signing out of your account or using an incognito mode window before going through the link below again.

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If you ...

Hey @Wensputjee,

If you're unable to use these steps to re-link the correct accounts for any reason, you'll need to get in touch with our support team directly so they can help out.

Hey @xQueenyBee,

Sorry to hear you no longer have access to your old account!

You're right that this will need to be handled through our support team, as we aren't able to discuss your account details or make any changes here on the forums since these are public boards.

I'd definitely suggest checking through as many of ...

Hey @8vghw203p21g,

If a name resulted in an action being taken on your account, please don't repeat that here either.

We're unable to assist with any ban-related issues on the forums, so if you believe your account was actioned incorrectly you'll need to appeal with our Terms of Service team using the steps below.

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Hey there,

If you believe an action was taken on your account incorrectly, please fill out an appeal using the steps linked below.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

We are unable to assist with bans or suspensions or make any changes to accounts, so you'll need to reach out to our Terms of Service team directly.

Locking the thread down here as this is not something we're able to assist with on the forums.

Hey everyone,

This should be resolved with today's patch.

Please be sure you've updated to the newest version of the game and give this another try next time you're able to try a finisher, thanks!

Hey @ttdhjfb,

We are unable to discuss the specifics of your account actions on the forums, or make any changes to your account itself.

If you believe your account was actioned incorrectly, you'll need to appeal this with the Terms of Service team using the steps linked below.

https://help.ea.com/en/help/account/information-about-locked-or...

Hey @XenolithCem,

If you have already created multiple appeals and our Terms of Service team declined to remove the action on the account, that will be final and not something we can change here either.

Similar to ...

Hi @FrianBantana,

The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.

You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.

Hey @MoooMZQ,

If you believe your account was incorrectly banned, you'll need to appeal this with our Terms of Service team using the link below.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su...

Hey @1pocbi7tjhjd,

I'm afraid there is not a way to sell coins that have been claimed on an account, sorry.

Additionally, we aren't able to assist with selling 3rd party codes on other sites or provide any links or suggestions in that regard as such sites would not be authorized.

...

Hey @simonl0l,

Are you seeing any error messages pop-up when trying to launch the game?

Generally if you're not seeing anything happen at all after pressing play, the game is likely being blocked by anti-virus or security programs.

It would be best to check and make sure you've set Apex and Steam or the EA app as exceptions in your system's security programs and firewall as needed.

The following link may help point towards some other options to check along these lines as well.

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Hey @EliteAlpha53,

You can take a look at the following link for more information about refund eligibility.

How to get a refund for EA games

Do keep in mind that in most cases, older purchases will not be eligible for a refund. If the account is currently banned or ...

Hey @peytonio555,

Just to clarify, the actual error here is, "Core item already owned", which is an error that appears when you're unable to purchase a bundle because you already own one or more of the individual items in that bundle. 

Generally we would see this in situations where one of the skins is owned, for example, preventing the bundle from actually being purchased.

If you had actually been charged for the full bundle with the prior purchase attempt and haven't received it, our support team will need to check into this further.

Hey @Ricky7777U,

Apex Legends Mobile has closed, but I'm afraid even while it was active there was not a way to transfer your progress from a mobile account to another platform, sorry.

Progress you made in the past or on other platforms cannot be moved to your PSN account unfortunately, so you will be starting fresh with that account.

Hey @LilSycko,

Our team would disagree, hence the ban.

If you believe that's incorrect, the only way to appeal this will be with the link I'd previously included above to have another member of the Terms of Service team review the situation again.

We cannot change account actions on the forums, so I'll be locking this down here, thanks. 

Hey @LilSycko,

Just to clarify, your freedom of speech applies to the government restricting this, not private companies.

In this case you'll be held accountable to the Rules of Conduct outlined in our User Agreement, which you can review here: ...