Hey @Dark3stZ3us, sorry to hear you've had some trouble getting back into your account.
It would be best to speak with support directly in this case so they can take a look through the account and update any necessary details that could be causing an issue here.
We are unable to make any changes for you via the forums, but if you ...
Read moreHey @Vidrir, thanks for the post to bring this to our attention.
We're not able to dig into this on the forums directly, but I've passed this along to be checked into further.
Thanks for the patience while we're investigating.
Hey @ninchua,
I'm sorry, but our ToS team would have final say in the matter.
I understand you're saying one thing and the replies you're receiving are saying another.
However, if they've reviewed their records of the situation and declined to remove a penalty after multiple reviews, I'm afraid there wouldn't be any other alternatives to have that reviewed again or via a different method.
Hey @ninchua,
If you've created an appeal with our Terms of Service team and disagree with their findings, you're welcome to submit another appeal.
An additional appeal would be investigated by a separate member of the ToS team, who would take another look at our records/tools to verify whatever activity took place on the account. They would typically provide the general reason for a ban, but wouldn't be able to provide specifics such as which program was detected, etc.
That doesn't mean an investigation wasn't taken seriously, however. If you feel a mistake was made please feel free to appeal again ...
Read moreHey @ninchua,
The only team that's able to review or change account actions would be our Terms of Service team.
You can appeal with these steps if you haven't already done so. Appeals will be investigated by a member o...
Read moreHey @yolllpp,
If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. You can create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account to get in touch with the support team so they can check into this with ... Read moreHey @PixelzEge,
I'm not sure when the video you saw claims this took place, but we are required to disclose breaches of that nature and you'd be able to find the news here if that were to take place.
The most recent incident would have been ...
Read moreHey @CotitoCalvo,
Did you see any errors or notifications when sending the gift?
Your friend should just have the gift appear in their inventory, though there will be a notification just serving as a reminder they received something.
Restarting their game may also help if it hasn't appeared right away. Please ...
Read moreHey @Mayslikely,
I've sent you a DM here on AHQ to verify a bit more information as it doesn't seem your account received the earlier fix for this issue.
Please take a look at your DMs in the top-right and get back to me there when you have a chance, thanks!
The only way to access those would be if the account ban were lifted. If that's already been appealed and the ban was found to be legitimate however, then I'm afraid so.
Hey @xagzu,
We do not use automated replies or bots to investigate or reply to appeals. This would be done by a member of the Terms of Service team.
They use templated replies in some cases to make sure the information they're providing is consistent for those in similar situations, but these are reviewed by people.
If you've submitted an additional appeal, a different member of the team will review our records for the situation. As these actions are based on what can be verified with our records and tools, there's not any separate information you'd need to provide that would change the outcome here.
... Read moreHey @muhaki01,
I'm afraid we are not able to review or change any account details via the forums, including for account bans or suspensions.
When you submit an appeal, our Terms of Service team will review their recor...
Read moreHey @rickshinova,
While you may have changed your Steam email, that wouldn't necessarily update any EA account it was linked to at the time unless you had done that manually as well. If you no longer have access to the email address registered to an EA account, you'll want to reach out to our support team directly so they can help update those account details. If you ... Read more
Hey @1tUr_bOo1,
I've moved your post to its own thread as this is a separate situation from the one it was posted in.
The team is aware of this particular situation as well, and should have this addressed soon. Thanks for the patience in the meantime!
I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.
Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.
...
Read more
Hey @ApexAngles1,
Sorry to hear your progress still hasn't returned after re-linking the original accounts. There's always a chance for that progress to be permanently lost during an unlink and while that's sometimes restored by re-linking, it's unfortunat...
Read more
devtrackers.gg