EA_Mako

@btd_x_DnL 

 

You should be able to change your console language to English to temporarily get around this issue.

 

What was it set to before you tried changing it, and which language had you selected to test this?

Hey @Unknown19021,

 

Thank you for the feedback.

 

Please keep in mind that Answers HQ is not used for reporting cheaters, boosting, or teaming, even in English.

 

If you see a suspected cheater, please report them by using the appropriate tools. Other options > EA Help will let you fill out a form.

 

We can't ta...

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Hey @2Vsky,

 

If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ. 

 

Thank you.

Hey @TTV_Guipinheeiro,

 

The other option we have would be to use the steps mentioned in my above post.

 

These steps cover a separate option not in-game or through the EA app and allow you to just fill out a form and link any additional information you may want to add. 

@Sharsharkills 

 

Are you seeing an error when you're trying to launch Apex? Which platform are you playing on?

Glad to hear it @BOBBIBenja, thanks for the update!

Hey @TTV_Guipinheeiro,

 

Sorry to hear you ran across this in-game. This is not something we're able to address via the forums, so I've removed the attachment showing player names and the inappropriate chat.

 

Aside from your efforts to report this already, you can use this reporting tool under the Other Options > EA Help section to try resubmitt...

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Hey @g4tbetter,

 

Sorry for the concern here. Event packs are automatically opened if you leave the screen during the opening animation, so while the animation didn't play out the items were still added to your collection.

 

If you're not seeing the new item notification, you may need to take a look at the event items manually to see which were received here. 

Hey @BOBBIBenja,

 

This is an issue we're currently investigating, but you should be able to work around this temporarily by changing your console language to English.

 

We're still working to get this fixed up, but that should let you get back into the game in the meantime. Thanks! 

Hey @GekoPixie,

 

With the exception of the first couple seasons, Ranked Dive Trails only lasted for the season after they were earned. 

 

At this point the ranked rewards no longer include a dive trail, but dive trails earned for Season 17 would only be available during Season 18. 

Hey everyone,

 

This is something we're seeing affecting a number of others as well, and we're currently investigating. If we get any additional details we'll be sure to provide those.

 

Thanks for posting to make sure we were aware of the situation!

Hey all,

 

Ranked queue is disabled shortly before a new patch goes live to make sure there's no crossover with the update.

 

The patch should now be available, so please try updating and connecting again after this point.

 

Additionally, we are aware some players are having issues connecting or may otherwise be seeing server errors getting back in currently. We're looking into the situation, thanks folks!

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hey there,

 

These crashes should be corrected in the update this coming Tuesday, March 26th!

 

Thanks for the feedback @Jambo_tj500, while I'm not aware of additional changes or options at this time, I believe it was possible to manually skip the killcam each time to get back to the death recap/scoreboard faster instead. I understand it's not a full automatic toggle, but that may be worth trying out in the meantime.

 

Feel free to check through the full patch notes below!

 

...

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@CaptainBasculin 

This is now set to be corrected with the next update this coming Tuesday, March 26th! 

Check the blog below for the full patch notes, thanks!

 

Rule the underground in the Shadow Society Event (ea.com)

Hey @Drng205,

 

Sorry to hear those coins have not shown up for you yet.

 

This will be something our support team needs to help address, so please grab these screenshots of your purchase information and then ...

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Hey @KYTKIAT,

 

While we can pass along that this happened, I'm afraid we wouldn't be able to shed any light on what took place months ago to have caused this.

 

Here on the forums we're somewhat limited in how far back we can see, so for something of this nature it's generally best to create a post as soon as possible so we can try to better clarify what may have happened.

 

Thank you for the report. 

Hi @aSaZein,

We wouldn't have any other options at this point, sorry. As mentioned above, only our Terms of Service team can review these and once they've declined to remove a penalty multiple times, that will be final.

Locking the thread here as there's nothing more we can do on the forums.

Hey @aSaZein,

 

An appeal with the ToS team is the only method to have these actions reviewed. 

 

If our Terms of Service team has completed multiple reviews and declined to remove the penalty, there will not be a way to unban the account.