EA_Mako

Hey @AnkePlanke,

 

This is an issue we're currently investigating affecting certain language packs on PlayStation.

 

As a temporary workaround, changing your console language to English should let you log back in to play. Thanks for the patience in the meantime while we're looking into this further!

Hey @Misterx61,

 

I'm afraid once a purchase has been selected and confirmed in-game, we're unable to reverse that or swap out the currency for a different type, sorry. 

Hey @Afflickted_n5er,

 

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally use... Read more

Glad to hear it @sammyliesker!

Hey @sammyliesker,

 

This is an issue we're currently aware of and investigating, but in the meantime you should be able to temporarily change your console language to English to get back in-game.

 

Thanks for hanging in there while we're working on this otherwise! 

---

Under investigation. Accepting as solution for visibility purposes only.

---

 

Hey everyone, 

 

Thanks for the reports! We're aware a number of accounts have seemingly lost progress and are currently investigating.

 

We'll provide more updates in this thread as they become available, thanks for the patience in the meantime.

Hey @apexmonent,

 

If it's been more than 24 hours as you mentioned and the coins still have not appeared on the account, you'll need to reach back out to the retailer.

 

We cannot assist if the code was purchased from an unauthorized retailer, as described more in our article here: ...

Read more

Hey @melbrock12,

 

Please be cautious of what information you're posting on the public boards and be sure to protect your and others' privacy. I've edited your post just to remove the phone number and other details.

 

For any account bans, you'll need to ...

Read more

@btd_x_DnL 

 

You should be able to change your console language to English to temporarily get around this issue.

 

What was it set to before you tried changing it, and which language had you selected to test this?

Hey @Unknown19021,

 

Thank you for the feedback.

 

Please keep in mind that Answers HQ is not used for reporting cheaters, boosting, or teaming, even in English.

 

If you see a suspected cheater, please report them by using the appropriate tools. Other options > EA Help will let you fill out a form.

 

We can't ta...

Read more

Hey @2Vsky,

 

If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ. 

 

Thank you.

Hey @TTV_Guipinheeiro,

 

The other option we have would be to use the steps mentioned in my above post.

 

These steps cover a separate option not in-game or through the EA app and allow you to just fill out a form and link any additional information you may want to add. 

@Sharsharkills 

 

Are you seeing an error when you're trying to launch Apex? Which platform are you playing on?

Glad to hear it @BOBBIBenja, thanks for the update!

Hey @TTV_Guipinheeiro,

 

Sorry to hear you ran across this in-game. This is not something we're able to address via the forums, so I've removed the attachment showing player names and the inappropriate chat.

 

Aside from your efforts to report this already, you can use this reporting tool under the Other Options > EA Help section to try resubmitt...

Read more

Hey @g4tbetter,

 

Sorry for the concern here. Event packs are automatically opened if you leave the screen during the opening animation, so while the animation didn't play out the items were still added to your collection.

 

If you're not seeing the new item notification, you may need to take a look at the event items manually to see which were received here. 

Hey @BOBBIBenja,

 

This is an issue we're currently investigating, but you should be able to work around this temporarily by changing your console language to English.

 

We're still working to get this fixed up, but that should let you get back into the game in the meantime. Thanks! 

Hey @SpoitIDEA,

 

You wouldn't get banned for having a negative balance, nope!

 

That would just mean any Apex Coins added to your account will go towards paying back that negative balance before they can be used for other purchases.

 

We have a bit more information about this situation in our ... Read more

Hey @Dewizard21,

 

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

 

In that situation, the equivalent amount of Apex Coins will be removed from your acco...

Read more