Hey @Ice_Queen_Kallen,
We haven't had any new updates to share on cross-progression I'm afraid, though work on that feature has continued.
Once we're ready to reveal more information we'll be sure to let everyone know, but in the meantime this thread is being locked to prevent necroposting as it's quite old.
Hey @duffyfunk3,
You should receive an email with some additional details whenever there's an action on your account, such as a ban or suspension.
Since you haven't played in a while and may not be sure when that showed up, it would generally be best to reach out to our Terms of Service team directly to appeal the ban.
You can follow these steps to create an appeal: ...
Read moreHey @mckeesport777,
If you feel a ban was incorrect, you'll need to appeal this with our Terms of Service team. We cannot make any changes to your account status here on the forums.
Please see the steps below for more information to get an appeal started.
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-a...
Read moreHey @im_Wisdom,
If you believe a ban was applied to your account incorrectly, you'll want to appeal with our Terms of Service team using the steps linked below.
Get information about your account lock, ban, or suspension (ea.com)
We're unable to discuss or change any account details on the forums, but once you appeal above our ToS team...
Read moreHey there,
This thread is quite old and is being locked here to avoid further necroposting.
If you're having trouble receiving the content from a code that was redeemed on your account, you'll want to reach out to support so they can check into this further.
Hey @k14lb3,
An heirloom refund / swap feature of some sort is certainly a request we've seen, though currently I'm afraid that's not possible, sorry.
We'll certainly continue to pass the sentiment along, but that's sadly not something we can manually swap out either.
Hey @icranmer1,
If you're also having this issue, you should try a password reset of your EA account specifically to get this cleared up.
How to reset your expired password (ea.com)
If you run into any trouble with that reset, you'll need to get in touch with s...
Read moreHey @TariqDestroys,
Did you receive the other cosmetics from that bundle, or are those missing as well?
If you've restarted your client but those are all still missing after you sign in, it would be best to get in touch with support directly so they can take a look at the purchases.
Be sure to have these screenshots available, then ...
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Can you confirm that you're trying the exact steps below, rather than creating a case from another page?
These steps have no drop-down menu to select a platform, so if you follow them it should allow you to create a case.
If you're still seeing that, try signing out of your account or using an incognito mode window before going through the link below again.
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If you ...
Hey @guijl,
Unfortunately, we are unable to make any changes to your account or any bans or suspensions on the forums.
If you believe your account was actioned incorrectly, you'll need to submit an appeal to have our Ter...
Read moreHey @Wensputjee,
If you're unable to use these steps to re-link the correct accounts for any reason, you'll need to get in touch with our support team directly so they can help out.
If you ... Read more
Hey @xQueenyBee,
Sorry to hear you no longer have access to your old account!
You're right that this will need to be handled through our support team, as we aren't able to discuss your account details or make any changes here on the forums since these are public boards.
I'd definitely suggest checking through as many of ...
Read moreHey @8vghw203p21g,
If a name resulted in an action being taken on your account, please don't repeat that here either.
We're unable to assist with any ban-related issues on the forums, so if you believe your account was actioned incorrectly you'll need to appeal with our Terms of Service team using the steps below.
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Hey there,
If you believe an action was taken on your account incorrectly, please fill out an appeal using the steps linked below.
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
We are unable to assist with bans or suspensions or make any changes to accounts, so you'll need to reach out to our Terms of Service team directly.
Locking the thread down here as this is not something we're able to assist with on the forums.
...
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Hey everyone,
This should be resolved with today's patch.
Please be sure you've updated to the newest version of the game and give this another try next time you're able to try a finisher, thanks!
Hey @ttdhjfb,
We are unable to discuss the specifics of your account actions on the forums, or make any changes to your account itself.
If you believe your account was actioned incorrectly, you'll need to appeal this with the Terms of Service team using the steps linked below.
https://help.ea.com/en/help/account/information-about-locked-or...
Read moreHey @XenolithCem,
If you have already created multiple appeals and our Terms of Service team declined to remove the action on the account, that will be final and not something we can change here either.
Similar to ...
Read moreHi @FrianBantana,
The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.
You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.
...
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