EA_Mako

Hey @dpasomnk,

To clarify, if you had progress on separate EA accounts, this was never able to be merged even before October 26th. This is not what's changing with Cross Progression.

Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

Cross Progression is allowing you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account.

If you had ...

Thanks for the post @ApexQuid!

We're aware of this happening and the team is investigating. 

Hey @Fusiada,

Progress is stored on the EA account where it was first earned, not your individual PlayStation or PC accounts.

This means that if you unlink a platform from the EA account, it will no longer have access to that content. This would be why you're not seeing any progress after unlinking both accounts and connecting them to a separate EA account.

Progress cannot be transferred between EA accounts, so the only way to restore that progress would be to re-link each platform to its original EA account.

If you're unable to go through that process to get them re-linked, you can re...

Hey @TOBYKOOLEN, 

Sorry to hear you're having some trouble getting back in-game.

This issue is one we're currently working on addressing, but in the meantime changing your console language should help get around this until it's fixed up.

Check the link below for more details and to keep an eye out for updates!

...

Hey @Zayko005,

Your progress is stored on the EA account where it was first earned, not the individual platforms (Steam, Xbox, etc.)

If you unlink a platform from one EA account to move it to another EA account, that progress stays behind on the first EA account.

This would be why your Steam account went back to level 1, so if you're wanting that progress resto...

Hey @Allergicsea70,

I'm afraid if you had played on two separate EA accounts, there wouldn't be a way to transfer progress. 

Cross Progression makes your content on one EA account available to all the platforms connected to that same EA account, and is not able to merge content from other accounts entirely, sorry.

Feel free to check through the link below for more details and information about this, thanks!

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com...

Hey @IamNotFllyy,

Just to make sure I'm understanding correctly, you've linked an old Steam account to the EA account that currently has your PSN account and progress linked, correct?

If that's the case, yes, you'll be able to access the content on that EA account (which would be from your PSN account) once Cross Progression is enabled on your account.

Cross Progression is being rolled out in waves, so you'll see an in-game notification pop up once your account has been migrated. After that you'll be able to access the content on that EA account with any platform connected to the same account. 

Hey @TheToxicBear,

Cross Progression does not combine separate EA accounts. If you're unlinking any platforms from an EA account, you'll be losing that progress.

Please take a look at the FAQ and blog we've posted about Cross Progression as it goes into more detail about these types of situations, thanks!

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Hey @vsamour,

Thanks for the update!

As a reminder the DirectX12 version of Apex is still in beta, so for those that can't or don't wish to switch from DX11 this issue remains under investigation.

This can be tracked below for further updates as well.

[DX11] Nvidia Reflex is greyed out on Apex Tracker | Trello

Hey @Wryith,

Your Steam account needs to be connected to the same EA account as any other platforms you're wanting to play with Cross Progression, but it doesn't matter which email is used for the account.

You can take a look at your EA account page here to see which other platforms are linked. 

If you're seeing everything there, you'll be all set once Cross Progression is activated on the account.

Hey @Ronin_Link, thanks for the post!

To clarify, the October 26th date is in regards to having content merged, not having Cross Progression activated on the account.

This just means that since you created the new Steam account after the 26th, any progress you've made there would not be merged once Cross Progression is live.

As long as this is on the same EA account as your Switch account, you'll be able to access your Switch content (aside from any platform exclusive skins) on both Switch, Steam, and any other platforms you connect to the same EA account in the future.

Hey @DonmoFi,

Sorry for the trouble here. This is a known issue the team's working to correct, but in the meantime you should be able to change the language on your console to get around this.

Feel free to follow along in the below link for more information, thanks!

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Hey @Tjackslynan,

This thread is quite old and is being locked here to avoid further necroposting.
 
Feel free to follow along in this thread instead as it's regarding the current situation and has some steps you can try as a workaround while we're getting things fixed up. 

Solved: Re: Crashes after intro on xbox series x - Answer HQ (ea.com)

@HAkUuuuu @21xxxbalixxx21 

Please see the solution post above, as this is the same situation it will still apply. You'll need to get in touch with support so they can assist further.

Locking the thread down here as it is a bit older, thanks!