EA_Mako

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for the posts everyone.

 

Just to get a bit more information as we're investigating, please let us know if you've done any of the following recently.

• Unlinked an account
• Used a new PC
• Requested a refund
• Attempted to purchase Exotic Shards

Hey @SwitchXII,

 

We should be able to help get this fixed up, but we do just need to confirm a bit of info first.

 

I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks! 

Hey everyone,

 

We've just released an update that should address this, among other things.

 

Please check for the update and see the full list below, thanks for the patience!

 

 

Hey @eg0l4s,

 

The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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@Ken_Sheru,

Completely understandable, never hurts to check!

Glad to hear you've figured things out and were already able to get back in-game.

Hey @Ken_Sheru,

 

This can pop up if you're switching platforms on the same account within a short amount of time, sorry for the trouble.

 

We're looking into ways to reduce that timeframe in the future, but for the time being it's just a matter of waiting a bit longer before trying to log back in on a different platform I'm afraid. 

Hey @3927dd,

 

There is a fix we can try for accounts in this situation like yours, but we do need to confirm a bit more information before proceeding.

 

I've sent you a DM here on AHQ, please check that in the top-right and get back to me there when you're able, thanks! 

@INaFuTaI 

 

Again, please do not post content on the forums if it resulted in an account action.

 

We cannot make changes to your account here on the forums, so I'll be locking the thread at this point.

 

As has been mentioned a few times, if you believe an action was place on your account in error, you'll need to appeal with our Terms of Service team using the steps below.

 

...

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Hey @INaFuTaI,

 

I've edited the post to remove the content that's been actioned in-game. If it resulted in an account action, please don't re-post it on the forums either.

 

While I understand you're saying this was a result of mistranslating a Korean phrase, looking back over the account I do see an email was sent 3 days ago showing the exact language that resulted in the most recent account action.

 

This was the usage of certain English abbreviations for inappropriate remarks which resulted in the action, please take a look back for this email or on your case hist...

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Hey @GGuu13,

 

I've moved your post out to a new thread since it wasn't related to the topic it was posted in originally.

 

Typically speaking our Terms of Service team would not remove a ban if the activity was confirmed to be coming from this account, regardless of who may have been behind the keyboard at the time. Since you would be responsible for any activity that takes place on your account, that would be why we aren't able to assist in situations involving account sharing. 

 

You're certainly welcome to ...

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@Terminat0r4537 

 

Great, once you've submitted a case they will be in touch just depending on how many other cases are ahead of yours in their queue.

 

You can keep an eye on your email or your case history page here to see once they update the case for you. 

...

Hey @Terminat0r4537,

 

Sorry to hear this happened. Unfortunately, as you're responsible for the activity on your account, something like this won't typically result in the action being removed as it was still taking place on this account.

 

You're welcome to ...

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

Read more

Hi @RWtub2,

It looks like this actually took place during an issue back on April 2nd.

I'm sending you a DM here on AHQ with a bit more information to confirm, please check for that and get back to me there when you can. Thanks!

Hey @innocentarrogant,

 

Just to clarify, the ban history page typically shows the general EA account actions, but not all in-game bans or suspensions will show up there, sorry for the confusion.

 

We are not able to review or discuss any account details here, so if you've already ...

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Hey folks, thanks for the posts!

 

This is being looked into by the team.

Hi @pixlheart,

If you have a negative coin balance, that means a refund was provided but your account had already spent the coins.

If you didn't request the refund, you'll want to check with Microsoft or anyone else who may have had access to the account to make that request on your behalf.

Any coins added to the account in the future would go towards repaying that negative value before being available for use on the account.