EA_Mako

Hey @BOBBIBenja,

 

This is an issue we're currently investigating, but you should be able to work around this temporarily by changing your console language to English.

 

We're still working to get this fixed up, but that should let you get back into the game in the meantime. Thanks! 

Hey @SpoitIDEA,

 

You wouldn't get banned for having a negative balance, nope!

 

That would just mean any Apex Coins added to your account will go towards paying back that negative balance before they can be used for other purchases.

 

We have a bit more information about this situation in our ... Read more

Hey @Dewizard21,

 

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.

 

In that situation, the equivalent amount of Apex Coins will be removed from your acco...

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Hey @GekoPixie,

 

With the exception of the first couple seasons, Ranked Dive Trails only lasted for the season after they were earned. 

 

At this point the ranked rewards no longer include a dive trail, but dive trails earned for Season 17 would only be available during Season 18. 

Hey everyone,

 

This is something we're seeing affecting a number of others as well, and we're currently investigating. If we get any additional details we'll be sure to provide those.

 

Thanks for posting to make sure we were aware of the situation!

Hey all,

 

Ranked queue is disabled shortly before a new patch goes live to make sure there's no crossover with the update.

 

The patch should now be available, so please try updating and connecting again after this point.

 

Additionally, we are aware some players are having issues connecting or may otherwise be seeing server errors getting back in currently. We're looking into the situation, thanks folks!

Hey @72c5a144dc485acf,

 

Sorry to hear you've been having trouble getting back into an account. I'm afraid we're unable to make any account changes via the forums, so you would need to continue working with support for this issue.

  Our support would need to be able to verify enough of the registered account information before any changes can be made. You're welcome to reach out to try again, but we wouldn't have a way to otherwise bypass that verification, sorry.

 

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hey there,

 

These crashes should be corrected in the update this coming Tuesday, March 26th!

 

Thanks for the feedback @Jambo_tj500, while I'm not aware of additional changes or options at this time, I believe it was possible to manually skip the killcam each time to get back to the death recap/scoreboard faster instead. I understand it's not a full automatic toggle, but that may be worth trying out in the meantime.

 

Feel free to check through the full patch notes below!

 

...

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@CaptainBasculin 

This is now set to be corrected with the next update this coming Tuesday, March 26th! 

Check the blog below for the full patch notes, thanks!

 

Rule the underground in the Shadow Society Event (ea.com)

Hey @Drng205,

 

Sorry to hear those coins have not shown up for you yet.

 

This will be something our support team needs to help address, so please grab these screenshots of your purchase information and then ...

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Hey @KYTKIAT,

 

While we can pass along that this happened, I'm afraid we wouldn't be able to shed any light on what took place months ago to have caused this.

 

Here on the forums we're somewhat limited in how far back we can see, so for something of this nature it's generally best to create a post as soon as possible so we can try to better clarify what may have happened.

 

Thank you for the report. 

Hey @wrocs,

 

Heirlooms for events like this are awarded for opening all the packs during the event. Afterwards, they would show up in the Mythic Shop to be unlocked with heirloom shards instead.

 

If you purchased the packs and had not opened them during the event, it would not qualify for this I'm afraid. It sounds like the event had already ended by the time you finished opening the packs, which would be the reason the heirloom was not granted. 

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Hi @ALGS-DEV,

Please see the post above. If you have a negative balance, that means the coins were already spent when the refund was processed.

Hey @iqingyuyu,

 

Typically we would see a negative coin balance like this if a recent coin purchase has been refunded. 

 

Please take a look through our article here for more info, or see below.

---

Why is my Apex Coin ...

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Hi @aSaZein,

We wouldn't have any other options at this point, sorry. As mentioned above, only our Terms of Service team can review these and once they've declined to remove a penalty multiple times, that will be final.

Locking the thread here as there's nothing more we can do on the forums.

Hey @aSaZein,

 

An appeal with the ToS team is the only method to have these actions reviewed. 

 

If our Terms of Service team has completed multiple reviews and declined to remove the penalty, there will not be a way to unban the account.

Hey @aSaZein,

 

If you've created that many appeals and they have been declined, I'm afraid that would be final.

 

This is not something we're able to change here on the forums either, sorry. 

Hey @aSaZein,

 

I'm afraid we cannot review or change any account bans or suspensions here on the forums.

 

If you believe an action was taken on your account incorrectly, please feel free to create an appeal here for our Terms of Service team to review. 

 

It sounds like you may have contacted support or created an appeal once, but you're a...

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@ddarksphinx 

 

The Terms of Service team (not regular support) reviews all penalties, even in-game bans.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

 

Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavio...

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