EA_Mako

EA_Mako



15 Jun

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @karter8523,

 

Apex Legends does not currently support cross-progression, so I'm afraid there is not a way to transfer progress from one platform to another.

 

While that's something being worked on, we don't have any particular details on what that will eventually look like, though it will likely help to have all your platforms under the same EA account when that time arrives.

 

You can check out ...

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14 Jun

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Din0nuggets69420!

 

If you no longer have access to the email registered to an account, you'll need to get in touch with our support team directly.

 

They can work with you to verify some additional information about the account, and after that point would be able to update the login email to one that you're able to access.

 

You can find more information on how to reach support over at the EA Help website to g... Read more

13 Jun

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @ogelchapo409,

 

The links in my prior post should still work for this situation. 

 

Are you running into trouble when trying to contact support here?

Mako.png

06 Jun

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @ViskOG,

 

Thanks for the post! I'm assuming you play on a console, so I've updated your title a bit to reflect that, thanks!

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @JaBallin,

 

If it's been more than 24 hours and the coins still haven't appeared, please follow the steps in this earlier post so our support can check into this further for you.

 

 

Mako.png... Read more

01 Jun

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @mahxy858ruto,

 

Please keep any posts in a language currently supported on Answers HQ. At the moment you can get help here in the following languages:   Read more

25 May

Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @SadDeathDay,

You should have also received an email detailing the length of the suspension or ban when the action was initially placed on the account.

I would check back through your email, including any spam, junk, or trash folders that may have filtered out replies from the @ea.com domain.

If you're not finding that, please just resume your case to have another advisor take a look at your question again, as we'd not be able to discuss that information here.
Mako.png... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @7772bdf4931113eb,

 

Sorry to hear you've been having these issues when you're just trying to play.

 

A reason you'd still see the penalty even in the case of a disconnection rather than directly leaving the game is because that's still a situation that causes your team to be placed at a disadvantage, whether intended or not.

 

If this is something that's happening regularly, we'd want to instead go through some ...

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22 May

Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @Uesugi_Tsuki,

We cannot assist with this on the forums, as we're unable to review or discuss account details on public boards.

The only option to have a ban reviewed is to contact our Terms of Service team as described above, thanks! Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct
Hey @MK-PLASMA,

You would need to speak with support to verify some other information about the account so they can update the email for you. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Uesugi_Tsuki,

 

While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

 

If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @MK-PLASMA,

You'll need to continue working with support to verify the other account, afraid we cannot assist with this on the forums.

If you had provided them with some incorrect information and they weren't able to verify what was originally registered on the account, you're welcome to reach back out and give that process another attempt. They won't be able to make changes to an account without verifying enough information regarding the original owner, however. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @MK-PLASMA,

If you don't recall the email, our support team can still locate the account using the username you'd previously provided in a chat.

They will need to verify some other information about that account before further changes can be made however, so you'd need to discuss this with them again at this point. Mako.png

19 May

Comment
    EA_Mako on Support Forums - Thread - Direct
Happy to hear that @Mzookie!

Thanks for dropping by with the update. Standard smile

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @MK-PLASMA,

 

It sounds like the account you're posting from was only created extremely recently, which is why you're not seeing any progress here.

 

Typically what I see happen in these types of situations is the prior account had its email changed, then a new one is created using the same email, which would be the one you're logging into in this case.

 

The account progress you're looking for is not wiped, it's simply on a separate account.

 

In this case you'll need to reach back out to speak with support to verify and update the old account, as we're unable to discuss or change accou...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Rob_roode,

 

Sorry to see you weren't able to reconnect to the game. Did you get any particular error message with the game crash?

 

I'm afraid we're unable to make any adjustments to your LP in these situations, but if you're seeing this happen on a consistent basis I'd definitely recommend checking through ...

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18 May

Comment
    EA_Mako on Support Forums - Thread - Direct
Happy to clarify, @Veelahs! Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Veelahs,

 

Your game progress is currently saved to the EA account where it was first earned, which is why that appears to have been largely lost after linking your PSN account to a different EA account.

 

I'm afraid the only way to restore this would be to re-link your PSN back to the original EA account where that progress was made. If you're unable to do this on your end or run into any issues, feel free to ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey there,

 

I'm afraid we cannot assist with account bans on the forums, though we can certainly get you pointed in the direction of those who can.

 

As these are public boards, we are unable to discuss or change any account details here. If you believe a ban was placed on the account incorrectly, please create an appeal here and our Terms of Service team will be able to review that situation for you.

 

The ToS team will reach out via email once their investigation is complete, so please keep an eye on your email for that to arrive.

...

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17 May

Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @McSchwongus,

Not quite! If our Terms of Service team takes a look and doesn't feel the name being reported was inappropriate, they'd just dismiss the report and you'd never know it was even reported.

If your appeal was declined, you're welcome to submit a new one and another member of the ToS team will review that again, however it's not something we'd be able to make a judgement on or speak to here I'm afraid. Mako.png