EA_Mako

Hi @Cesar_Dbzkai,

That link above would be the only method to appeal an action with our TOS team.

You're able to appeal multiple times, so if you've just had them review the situation once, you're welcome to submit another appeal and a new member of the TOS team will take another look.

If they've declined to remove an action multiple times however, that would be final and not something that can be changed through any other channels.

Hey @ManInTheBox404,

 

While you'd be able to unlink one platform and try ...

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Hi @Blasving7,

That's correct. Since the progress is stored on the EA account, you won't be able to take that to a different EA account.

If you're wanting the cross progression for your Xbox and PC accounts in the future however, you will need to get both of those moved to the same EA account.

Unfortunately that sounds like you'll be missing out on the progress from one account or the other, depending on which one you decide to unlink (if any).

Hey @Cesar_Dbzkai,

 

Cross Progression itself will not remove an existing ban on accounts, nor will it cause an account to be automatically banned.

 

If your account was banned incorrectly or due to an account compromise, you'll want to get in touch with our Terms of Service team ...

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Hey @Blasving7,

 

Cross Progression will only work within the same EA account.

 

If you're playing on two separate platforms and were hoping to take advantage of cross progression, you'd need to make sure all platforms you're playing on are linked to the same EA account. 

 

If you're unable to ...

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Hey @hean122343,

 

Typically each account can only be linked to a single other account from each platform.

 

This would mean that if you've previously linked a Steam account to your current EA account, you won't be able to lin...

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Hey @Nabi_o,

 

Thanks for the post!

 

We can certainly pass along the concerns here, however if you're currently running into any players you suspect of cheating and did not have the chance to report them in-game, you can also do so through the steps in the EA Help > Other Options section below.

 

Report players f...

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Hi @JiGGlypuFF0011,

If you can remember any other details about that account, our support team can help you try to locate it so it can be re-linked.

Hey @JiGGlypuFF0011,

 

Progress in Apex is saved on the EA account, which means it can be lost if the connected account is switched or unlinked.

 

You mentioned playing on Steam before running into issues there, so you switched to the EA app...

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Totally understandable, @Trapy0ung.

Typically that's possible with pre-orders that have their own transactions and can be found in your order history, but the in-game options work a bit differently in that regard and are essentially final once something is selected and confirmed.

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Hi @Trapy0ung,

Unfortunately, in-game purchases like this aren't something we're able to reverse or swap out for a different option, sorry.

Hey @CeVaa12,

 

If you believe an action was taken on your account incorrectly, you'll want to start by appealing that with our Terms of Service team.

 

The link below will help you get an appeal started:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

 

After you've submitted an appeal, ...

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone,

 

Just to confirm, the team was aware of these concerns and is looking further into the situation currently.

 

If you're dealing with a banned account and have not already submitted an appeal, please start there by using the steps linked below:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

If you've already submitted multiple appeals and our TOS team has declined to remov...

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Hey @made14fu,

 

I'm showing there were multiple replies to the recent cases for this account.

 

Try heading over to your case history page if you weren't seeing an email appear, or double-check that the messages had not made their way to any junk, trash, or spam folders.

 

If our team has reviewed this multiple times and declined to remove the penalty, the case will be closed and the account ban would remain final I'm afraid.

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Hey @made14fu,

 

If you believe an action was taken incorrectly on your account, you'll need to appeal with our Terms of Service team using the following steps.

 

https://help.ea.com/en/help/account/information-about-locked-o...

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Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

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Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
If you've only appealed once, you're welcome to submit a new appeal to have another member of the Terms of Service team review that situation, however we cannot review this or make any changes on the forums.