EA_Mako

@KingSauce97

Gotcha, if you remember an attached gamertag, our support team should be able to locate the account if you contact them with the link in my previous post.

You'll just need to verify some other information before they can make any changes if you don't have access to the registered email.

Hey @KingSauce97,

 

You can reach out to support to try and locate or verify an older account if you have any other details about the account that could help locate it.

 

We would need some details to try and help find the account, however. You can also just try logging into the ...

Read more

Hey @KingSauce97,

 

Is there another email or account you may have used in the past?

 

Progress is stored on the EA Account level, not on individual platforms like PlayStation, Xbox, Steam, etc.

 

It looks like the account you're posting from was just created towards the end of last year, so if you've been playing since the start that progress would be on a different EA Account.

Hey @codexrun,

 

I'm not sure why support would redirect you here, I'm sorry for the runaround.

 

We cannot make any changes to accounts via the forums, which would include granting coins, verifying purchases, etc.

 

If you (and @JusticeBeav3rs) have not received Apex Coins that were purchased, our support team would need to look into that further.

 

They'll need ...

Read more

Hey @IoIikiIIyou,

 

We wouldn't be able to help with a badge here on the forums, sorry.

 

For a situation like this it would be best to email ALGS League Operations at [email protected] per the ALGS rules here.

 

Be sure to contact them from the email address as...

Read more

Hey @Darrio656,

 

You would not have this season's badge update by next week, no.

 

Badges for this season would be awarded the first time you log into the game next season.

 

Since they're awarded based on your highest rank, we don't give them out during the season as your rank may still change before the end.  

Hi @Darrio656,

Just to clarify, is this a ranked badge for a previous season, or are you saying the current season badge has not updated as you've gone up in rank?

 

Keep in mind badges are awarded at the end of a season based on your highest rank achieved during the season. They do not update live during the season.

Hey @jamore36,

 

Just as a heads up I've removed the attachments as they had a bit more information about the account(s) visible here and these are public boards.

 

Our support team would need to look into this further for you as we cannot make any changes to your account here on the forums.

 

If you haven't already, you can get in touch with these steps so they can take a look. 

... Read more

Hey @TSP_SmackEm,

 

While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.

 

When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.

 

It looks like this ban was originally placed on the account a few years back. If you've been through multiple ...

Read more

Hey @JAMER_STEAM,

 

If you haven't received any notification about a ban on the account, please get in touch with our Terms of Service team directly so they can review that action.

 

We wouldn't be able to provide any specific information here via the forums, but you can ...

Read more

Hey @AstarrA1,

 

Sorry to hear about that rude interaction. As you've mentioned that is most certainly inappropriate language, and if reported we'll be sure to take the appropriate action.

 

Did you get a chance to report it in-game? We cannot take action on the forums so I've removed the attachments, but if you didn't get a chance to report in-game you can also ...

Read more

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

Read more

Hi @PortakalRengi123,

Based on what is said in the screenshot that appears to be incorrect.

Please reach out to support directly as they'll need to assist further from this point.

Hey @PortakalRengi123,

 

Thanks for the screenshots.

 

The error mentions that your Steam account is already linked to another EA account. That would be why you're unable to link it here.

 

I see you had started a live chat earlier, so you can try to resume the case from your case history page here.

 

Otherwise, it would be best to create a new case if you're having any issues accessing the account that's already linked with your Steam account.

  If you ... Read more

Hi @PortakalRengi123,

Can you take a screenshot of the error message you're seeing?

It doesn't matter which email you're using for the Steam account, all that would matter is whether your EA account has been linked to a different Steam account previously.

If you're not receiving verification emails, it may help to contact support directly so they can check into this further.

https://help.ea.com/help/faq/using-ea-help ... Read more

Hey @PortakalRengi123,

 

EA Play has a game list that may change from one platform to another, so the subscription is unique to the platform it was purchased on initially.

 

If you've picked up EA Play on Steam, you'll have access on Steam but not to the EA Play list on PlayStation, Xbox, EA app, etc.

 

You can check out the EA Play game list here to see what's available on each platform. 

 

As far as linking accounts, keep in mind you can only link one of platform to each EA account over its lifetime. If you had a different Steam account linked in the past...

Read more

Hey @foxinmana,

 

It looks like your post just matches what you had included as a title, but please keep any additional posts in English on these boards, thanks!

 

This account has never launched Apex Legends before, so if you had played previously that appears to be on a different account.

 

I do see a Steam account was just linked here, but keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.  

 

If you previously played on Steam, you will need to re-link your Steam account to its original EA account to try recovering access to any missing progress.

... Read more

Hey @queenfart1111,

 

If you're unable to unlink an account from your end, you can try contacting support directly so they can help get the correct account(s) linked. Depending on the account status they may need to change this on their end.

 

Do keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lo...

Read more