EA_Mako

Hey @ojamoja87,

That sounds like someone may have gotten into your account and changed the email, in that case.

You'll need to contact support directly so they can help out with this, as we cannot make any changes on the forums.

Hey @ojamoja87,

It looks like you're logging into a new account that hasn't accessed Apex in the past. If you had played for over two years, that was on a different account.

Try checking any other accounts or emails you may have used in the past.

If you can't recall or can no longer access an older account, you'll need to contact support directly so they can take a look. 

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Hey @chinocool60,

We can typically see when an account was reset, but I did want to try and confirm some information with you.

When did you last play Apex? Do you remember what season you started playing?

@mickeymmb12 

In this case, your situation is due to unlinking an account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

It looks like your Steam account was just linked to this EA Account recently, a...

Hey @MandeednaMTV,

Thanks for the report.

I've edited your post to remove the video linked, but we'll pass this along to be looked into further. 

Hey @XPSGS47,

It looks like you have at least two different EA Accounts.

The one you're posting with has the username XPSGS47.  

The one in your screenshot has the username BlinkingMonster.

You'll need to try logging into Apex with the account you're currently posting from here on the forums.

Hey @XPSGS47,

Do you have any other accounts or emails you may have used in the past?

Are you able to grab a quick screenshot of your lobby? 

Hey @XPSGS47,

I see you mentioned logging into the EA app recently. Did you play through Steam in the past as well?

Have you unlinked an account previously? 

Hi @Zencho_369,

If you have the same problem, please follow the same steps in my post above so we can verify some additional details, thanks!

Hey @sarinahnah,

It looks like your account was affected by an issue back on April 2nd.

We should be able to get this fixed up, but we'll need to confirm some other information first.

I've sent you a DM here on AHQ, please check up in the top-right corner and get back to me there when you're able. Thanks! 

@kmk4545 @emmski97 

When was the last time you logged into Apex?

The issue that took place yesterday has been resolved, so if this just occurred within the past day please restart and try again, then let us know in this thread if you're still having trouble.

If you're still seeing the issue at that point ple...

@Mallang_e2 

Please check your DMs on AHQ. I've sent you a DM after your original post as we need to verify some information before we can get this fixed up, thanks!

Hey @prepsyched,

It does look like your account was impacted by this issue, so I've sent you a DM to confirm a bit more information.

Please check your DMs here on AHQ in the top-right corner and we should be able to get this cleared up, thanks! 

Hey @yung_broccolini,

This does look like your account was impacted by an issue back on April 2nd, so we should be able to help out in this situation.

I've sent you a DM here on AHQ so we can verify a bit more info before moving ahead with the fix, so please check for that in the top-right corner and get back to me there when you're able. Thanks! 

Hey folks, 

Please try signing out of Steam manually, then closing it via Task Manager. If you re-launch Steam after that point and are still missing your coins, you will need to get in touch with our support team.

We cannot make any changes to your account on the forums, including adding coins.

Please be sure to attach these screenshots when ...

Hey @Mallang_e2,

Sorry for the concern here! It looks like your account was affected by an issue that occurred back on April 2nd, but we should be able to get that fixed up.

There are a couple things we need to confirm before we can proceed, so I've sent you a DM here on AHQ.

Please check your DMs up in the top-right corner and get back to me there when you can, thanks!